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RBM of Alpharetta
Alpharetta, GA
5,763 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,763 reviews
November 16, 2019
Very pleasant experience! John knows the products and was very helpful. He stayed in touch with me through the whole process. I highly recommend him. very helpful. He stayed in touch with me through the whole process. I highly recommend him. More
by dmc
Employees Worked With
November 16, 2019
Wonderful experience purchasing our car. John was absolutely wonderful. He stayed in touch with us and went out of his way to be available at our requests. Thank you for great experience. John was absolutely wonderful. He stayed in touch with us and went out of his way to be available at our requests. Thank you for great experience. More
by Ljegreen
November 16, 2019
My experience at RBM of Alpharetta was exceptional. Dan Berry assisted from ordering my new car to keeping me informed on progress during the wait for it to be built. He made sure any changes requested wer Berry assisted from ordering my new car to keeping me informed on progress during the wait for it to be built. He made sure any changes requested were submitted prior to a cutoff date. My car arrived just as it was ordered. I appreciate Dan’s time and attention to detail. Lisa Brennan explained the additional warranty options and after signing all documents, I was sent to meet with Diane Evans who was amazing. She patiently went through the settings available and answered all questions. My experience at RBM of Alpharetta could not have been any better. More
by ehankins31
November 15, 2019
Dealer has more work to do than time to do it. My GLC B4 check required an overnight stay ( I did have a free loaner). The work appeared to be done well. check required an overnight stay ( I did have a free loaner). The work appeared to be done well. More
by jp
Employees Worked With
The guys who meet and greet and deliver the cars when the work is complete are wonderful!, Steve Byrd
November 14, 2019
Buying My First Mercedes Was A Dream Experience! Working with Bill Favini of RBM of Alpharetta was a great experience. Bill is a true professional, getting back to us expediently from our first phon Working with Bill Favini of RBM of Alpharetta was a great experience. Bill is a true professional, getting back to us expediently from our first phone call of the morning and making each step throughout the day, reviewing the car, the pricing, etc., easy and very pleasurable. Everyone that we interacted with throughout the day was wonderful. We reviewed 3 other dealerships and cars throughout the day and hands down, our experience with RBM and our selection of the Mercedes we bought were A+ choices! All the ensuing follow up post purchase has been exceptional as well. More
by pamela9399
November 14, 2019
Sheaffer is great!!! We appreciate Sheaffer so much! He was very patient with us, even with all our cancellations and rescheduling because of a hectic work schedule, he st We appreciate Sheaffer so much! He was very patient with us, even with all our cancellations and rescheduling because of a hectic work schedule, he still gave us the best service! More
by trademarkroofing2
Employees Worked With
November 13, 2019
Great experience at Alpharetta RBM dealer ship. Mr Andy Sayer was great, real professional, and very knowledgeable. I do recommend RBM. Thanks Andy for a great experience . Sayer was great, real professional, and very knowledgeable. I do recommend RBM. Thanks Andy for a great experience . More
by R_khattabi
November 13, 2019
My last service loaner experience I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying a loaner I could have rented a car lot cheaper and service manager did not even spoke to me directly in resolving this issue. More
by Abhinay
Employees Worked With
Other Employees :
Carl Denton, Steve Byrd, Melissa Denewellis, Kim Cates
November 13, 2019
Mr Wang was great! He knew everything about vehicles and I appreciated his honesty and great attitude. Mr. Wang displays a Can Do attitude throughout the entire sales process and makes you feel like part of I appreciated his honesty and great attitude. Mr. Wang displays a Can Do attitude throughout the entire sales process and makes you feel like part of the RBM family. More
by isavage516
November 11, 2019
Great experience. Our sales agent followed up quickly after our online inquiry and kept in touch through out the week with informational on vehicles that fit our criteria. She was friendly and efficient after our online inquiry and kept in touch through out the week with informational on vehicles that fit our criteria. She was friendly and efficient and even provided snacks for our two young girls that were with us at the dealership. We live our car and will be back!!! More
by Mwoodward257
Employees Worked With
Diane Evans, Terri Reese
