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RBM of Alpharetta

Alpharetta, GA

5.0
5,482 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,482 reviews

June 10, 2019

Great service Wonderful place to do business would highly recommend anyone interested in buying a new car to come here.and purchase the car of your dreams. More

by Mrchuckster07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pietrzak, Diane Evans
Jun 10, 2019 -

RBM of Alpharetta responded

Thank you very much Mrchuckster07 for the wonderful review. We look forward to seeing you again the future! Happy Driving! RBM of Alpharetta

June 10, 2019

Unethical Lease Neil Turry, Sales Manager, oversaw our leasing a 2017 C300. During the test drive the car smelled fine, however upon delivery, the car had a terrible, More

by wbm2019
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neil Turry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

RBM of Alpharetta responded

William - We're sorry you are still dissatisfied with your purchase. As you pointed out, we went out of our way to remediate the smell, which included several 'details' and replacing the entire interior - twice! We even followed up with a rigorous inspection by three department heads, and no one could smell anything but a subtle, clean car smell. We hope any traces of the smell have since faded or you have found an external factor (unrelated to the vehicle) that is causing the odor. We wish you all the best, and hope you find enjoyment in driving your Mercedes-Benz.

June 08, 2019

Best dealership experience ever! We worked with Kyle and he made the process a breeze and really listened to what we were looking for! I look forward to working with him for all of ou More

by Olivia2291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2019 -

RBM of Alpharetta responded

Olivia2291, we are elated to hear Kyle and Lisa gave you the service you deserve! Congratulations on your new vehicle, and Happy Driving! RBM of Alpharetta

June 07, 2019

Superb Car buying experience Easy and relaxing car-buying experience. We've bought several cars over the years from RBM and this is what we have come to expect from them. This w More

by tlazzara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Evans
Jun 08, 2019 -

RBM of Alpharetta responded

Thank you for the excellent loyalty and feedback, tlazzara! Congratulations on your most recent vehicle. Thank you for reiterating why Kyle Edson is such an excellent part of our team- knowledgeable, fun, and helpful are a few of the main qualities we value in him, as well. Happy and Safe Driving! RBM of Alpharetta

June 04, 2019

WOW!!!! Pam was simply wonderful! She Was very knowledgeable in the cars that I drove. Made it very easy and comfortable. Never felt pressured or anything. Sh More

by Tanyagoehrig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Banda, Tom Ahern
Jun 04, 2019 -

RBM of Alpharetta responded

Congratulations on your new car, Tanya Goehrig! We are pleased to hear Pam offered such an excellent experience for you, and want to wish you Happy Driving! RBM of Alpharetta

June 01, 2019

Great Experience Very professional to work with, always courteous and pleasant. Never pushy. Kagan was extremely professional and easy to work with. He worked with More

by Jenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kagan Scott
Jun 03, 2019 -

RBM of Alpharetta responded

Thank you very much Jenn! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Kagan took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

May 31, 2019

Heavenly! Kyle is so nice to deal with! I never knew buying a car could be so carefree. I will always come back to this dealership. More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

RBM of Alpharetta responded

Thank you Donna for the wonderful review. We are pleased to hear Kyle took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

May 31, 2019

Excellent, attentive service I came into the dealership with a fairly urgent need to purchase a vehicle. Instead of trying to leverage my urgency the RBM of Alpharetta team, and More

by DLAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

RBM of Alpharetta responded

Thank you DLAP. We really appreciate the kind words and thank you for your business. We're delighted to hear Dan could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 30, 2019

Gwen is awesome! A great experience overall! Gwen was phenomenal and very insightful. She provided critical guidance on some of the key factors that influenced my decision. Will definitely recomm More

by Clsguy
Recommend Dealer
Yes
Employees Worked With
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern
May 30, 2019 -

RBM of Alpharetta responded

Thank you Clsguy for the wonderful review. We are pleased to hear Gwen took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

May 28, 2019

RBM of Alpharetta is the best! I give RBM of Alpharetta a 5 star rating because of the exceptional quality and amazing service I always receive. My service advisor Steve Byrd is al More

by MW123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

RBM of Alpharetta responded

Hello, MW123! We are thrilled to hear Steve provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

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