RBM of Alpharetta

Tire replacement I bought 4 new tires last year and somewhere got nails in both tires on the passenger side. Steve Byrd, my rep took really good care and replaced both I bought 4 new tires last year and somewhere got nails in both tires on the passenger side. Steve Byrd, my rep took really good care and replaced both tires. More

RBM of Alpharetta Went to RBM after finding the used Buick Enclave we were looking for on some of the online car shopping sites. Right from the start our experience wit Went to RBM after finding the used Buick Enclave we were looking for on some of the online car shopping sites. Right from the start our experience with Bill Favini was great. You don't think of looking for used cars at a Mercedes dealership, but he was very friendly, professional and knowledgeable. The car was in excellent condition as you would expect as a used car from this kind of dealership. Bill took us through the buying process and met with all of our wishes in completing the sale. I wouldn't hesitate to buy another used car from RBM if the opportunity came up again. More

Kyle Edson is the BEST! If I could give more stars to Kyle Edson, I would easily give him 10! I went in with a folder full of details covering GLS 450 and 550. After six (! If I could give more stars to Kyle Edson, I would easily give him 10! I went in with a folder full of details covering GLS 450 and 550. After six (!) test drives between two vehicles, Kyle kept his sense of humor, patience, and professionalism to the very end. Because of his knowledge, low pressure sales approach, HONESTY, and willingness to TRULY get me a wonderful deal, I left with a brand new GLS550. I give Kyle the highest of recommendations for future customers and will definitely refer friends and family to him for any future purchases! I also want to give a shout out to Lisa Brennan (our finance representative). She was welcoming, straight forward, and highly efficient. RBM of Alpharetta is privileged to have both Kyle and Lisa making their business successful! More

Exceptional customer service My wife and I were in the market for a new GLS 450. We first shopped at another dealership. While they were very polite they didn't have what we wer My wife and I were in the market for a new GLS 450. We first shopped at another dealership. While they were very polite they didn't have what we were looking for in color and features. It was at the end of the model year and inventory was limited. We left that dealership feeling we might need to compromise on this vehicle. The next day we visited RBM of Alpharetta and met with Vadim Russu. Vadim was exceptional to work with. He showed us what was in their inventory. Once again the exact car we were looking for was not in the inventory. That was not a problem for Vadim and RBM of Alpharetta. Vadim found our car at another dealership and 2 days later we are the proud owners of a new GLS 450 with the exact colors and features we were looking for. Exceptional customer service can come in many forms and Vadim and RBM of Alpharetta exceeded our expectations in every way!!! More

Mike Paticchio This vehicle purchase with RBM was the best car buying experience I have ever had thanks to my sales consultant, Kagan Scott! There was never a moment This vehicle purchase with RBM was the best car buying experience I have ever had thanks to my sales consultant, Kagan Scott! There was never a moment when I felt any pressure to buy. The culture here is one of friendly professionalism - from Leah's genuinely friendly "first impression" at the welcome desk to Kagan's patience and help during the selection and purchasing process, to Tom in finance who made this dreaded aspect of the process so quick and pressure free, to Elisabeth who set up our iphones and explained the use of the auto's features - I was truly impressed! I won't ever buy another car anywhere else. More

Good to Go Sheaffer was very knowledgeable and professional, but at the same time low pressure which I like since most car salesman are not. It was the quickest Sheaffer was very knowledgeable and professional, but at the same time low pressure which I like since most car salesman are not. It was the quickest and easiest purchase of a car that I/we have ever had. No long hours waiting in the salesman's office trying to work out a deal. I m very pleased with him and RBM overall. This was my first time experience with Mercedes and your dealership. P.S. Thanks to Susan Grace, who is a good friend of my wife for years, for a ride to RBM. More

Great buying experience at RBM Alpharetta My buying experience at RBM Alpharetta was exceptional thanks to my sales agent, Terri Reese. She answered all my questions; explained some of the fea My buying experience at RBM Alpharetta was exceptional thanks to my sales agent, Terri Reese. She answered all my questions; explained some of the features of the car and at no time did I feel pressured to buy. Terri helped me sort through a large inventory of GLC cars and found the perfect one to fit my needs. It was a totally pleasant experience. More

The best buying experience. I worked with Ramona Razavi. She was great. Knowledgeable, patient, accommodating, reliable, and the best automobile sales person I have ever worked I worked with Ramona Razavi. She was great. Knowledgeable, patient, accommodating, reliable, and the best automobile sales person I have ever worked with. Ask for her. More

Always Great Service Steve Byrd at RBM of Alpharetta always goes the extra mile to make sure all of my service and repair needs are taken care of in a timely and professio Steve Byrd at RBM of Alpharetta always goes the extra mile to make sure all of my service and repair needs are taken care of in a timely and professional manner. I highly recommend RBM and Steve for all your service and/or repair needs. More

I love my awesome GLA!!!!!!! I recently purchased a GLA 250 from David Wang at RBM of Alpharetta and had a great experience working with David to find the right car for me. I test I recently purchased a GLA 250 from David Wang at RBM of Alpharetta and had a great experience working with David to find the right car for me. I test drove 3 different Mercedes multiple times as well as 2 from Audi over a 2-week period before deciding on my GLA. David was very informative and never pressured me. Tom from the finance department was great to work with and the whole process went very fast. All involved worked past close to get the deal done. I give David Wang and the team that I worked with 5 stars and highly recommend them to anyone looking for a great luxury car. More