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RBM of Alpharetta

Alpharetta, GA

5.0
5,768 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,768 reviews

March 12, 2020

Great experience at RBM of Alpharetta Bill and the rest of the team at RBM of Alpharetta are the best! Very easy to work with and made the acquisition of my new Mercedes an exceptional exp More

by bobby.nix21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

RBM of Alpharetta responded

Thank you very much bobby.nix21! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Bill took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

March 10, 2020

First I would like to start by saying how Jeff Twiggs came in 1 hour early after we agreed on a time and I texted him to say I have arrived that showed me his awesome customer service to me he listened More

by Satisfied beamer
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern
Mar 10, 2020 -

RBM of Alpharetta responded

Thank you very much Satisfied beamer. We are grateful for the kind words, and we thank you for your business! RBM of Alpharetta is delighted to hear that Jeff could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 09, 2020

Simply the best! What began as a casual Internet inquiry ended up being the most pleasant and enjoyable car purchase transaction I have had in several decades! Kyle More

by MB757Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very professional and courteous receptionists.
Mar 09, 2020 -

RBM of Alpharetta responded

Thank you MB757Buyer! We really appreciate the kind words, and thank you for your business. We're delighted to hear that Kyle, Lisa and the rest of our team could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. We look forward to seeing you for service. Happy driving! Sincerely, RBM of Alpharetta

March 09, 2020

I am one proud and satisfied customer. I travel in from Midtown Atlanta just to be taken care of by the BEST Service Advisor in the world, Kim Cates! As a single women going to get my car serviced, I used More

by AnHonestReviewByAm
Recommend Dealer
Yes
Employees Worked With
Kim Cates
Mar 09, 2020 -

RBM of Alpharetta responded

Thank you so much for the kind words! We are so glad to hear that Kim could provide you with excellent service experiences. We hope that our dealership can continue to delight you and we look forward to seeing you again in the future. Your 100% satisfaction is our top priority. Happy driving, RBM of Alpharetta

March 08, 2020

Me Sauer was just great to work with. Very easy to talk with and extremely knowledgeable. No pressure at all and we enjoyed buying a car from him. This was a high quality experience More

by deedeesmith42161
Recommend Dealer
Yes
Employees Worked With
We enjoyed the man in the Finance Office also- he was also a pleasure to deal with., Tom Ahern, Diane Evans, John Sauer
Mar 09, 2020 -

RBM of Alpharetta responded

Thank you, deedeesmith42161! We greatly appreciate the kind words, and thank you for your business. RBM of Alpharetta is delighted that John could provide you with an excellent and professional buying experience. Thanks for taking the time to share your thoughts with us. Happy driving, RBM of Alpharetta

March 07, 2020

My experience at RBM of Alpharetta was wonderful. My sales consultant, Gwen Moss, was a true delight to work with. She was professional, extremely knowledgeable and super nice. She was efficient and mad More

by Nikki
Recommend Dealer
Yes
Employees Worked With
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

RBM of Alpharetta responded

Thank you very much Nikki. We are grateful for the kind words, and we thank you for your business. We are so glad to hear that Gwen provided you with a delightful buying experience. Happy driving! Sincerely, RBM of Alpharetta

March 07, 2020

Visiting RBM of Alpharetta was an absolutely easy car buying experience. Jeff Twiggs was great! There were no hassles or gimmacks just purchasing a car which made the experience pleasant. More

by Donald R.
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

RBM of Alpharetta responded

Thank you Donald R. for the wonderful review! We are pleased to hear that Jeff took excellent care of you on your visit. Congratulations on your new car, and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

March 07, 2020

I purchased a used car that was in pristine condition (looking around they all Where) from Bill Favini of RBM of Alpharetta yesterday. The whole experience was 5 star from the moment I walked in to the More

by BevC
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

RBM of Alpharetta responded

Thank you BevC for the kind words about RBM of Alpharetta. We're delighted to hear that Bill took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

March 05, 2020

Professional! No gimmicks. Quality vehicles and market competitive pricing. No gimmicks, no clowns, no bell ringing. I worked with John Sauer and was enjoyed his matter-of-fac More

by garyu077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sauer
Mar 05, 2020 -

RBM of Alpharetta responded

Thank you garyu077. We really appreciate the kind words, and thank you for your business. We're delighted to hear that John and the rest of our team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 05, 2020

Fantastic low-pressure experience with Rich Alder and RBM of Alpharetta. I got a certified 2027 GLE350 4Matic with 30K miles for a great deal. Everyone that I dealt with was professional and treated me lik More

by Day HikingScotsman
Recommend Dealer
Yes
Employees Worked With
Tom Ahern, Diane Evans, Rich Alder
Mar 05, 2020 -

RBM of Alpharetta responded

Thank you so much, Day HikingScotsman! RBM of Alpharetta greatly appreciates the wonderful review and we are glad that Rich provided you with a proffesional buying experience. If you have any concerns with your new GLE, please, let us know. Your satisfaction is our top priority. Happy driving, RBM of Alpharetta

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