RBM of Alpharetta

I wanted to explain how thrilled I was with Dan Berry in the sales process with my new GLE 580. He was patient, professional, and his follow through after the sale has been outstanding. Definitely ask for the sales process with my new GLE 580. He was patient, professional, and his follow through after the sale has been outstanding. Definitely ask for Dan if you are in the market for a great car and dealership. More

Working with Jeff Twiggs at RBM Of Alpharetta was truly an exceptional experience. I was very hesitant to purchase a vehicle that was 500 miles away from my home in Virginia, but he assured me that this 2 an exceptional experience. I was very hesitant to purchase a vehicle that was 500 miles away from my home in Virginia, but he assured me that this 2014 GL450 with just under 47000 miles was in Amazing Condition. I boarded a plane, flew to Georgia and once I arrived at the dealership I realized he was right. The process was easy, and everyone was polite, friendly, and very helpful. I would definitely trust RBM Of Alpharetta, and especially Jeff Twiggs again when it’s time to make another purchase. M Pishner More

Reza was exceptional! He was professional and caring throughout the experience of me asking for details and looking at the car with my mother. Very excited about our purchase made with him. The entire p throughout the experience of me asking for details and looking at the car with my mother. Very excited about our purchase made with him. The entire process was great! More

The Alpharetta Mercedes Benz dealership was Amazing for me.The Sales person Gwen Moss was professional and classy.She Was honest and very helpful in our purchase of the GLE43.You just don’t meet many peopl me.The Sales person Gwen Moss was professional and classy.She Was honest and very helpful in our purchase of the GLE43.You just don’t meet many people with her level of personality and ability to aid us in our decision making.Due to Gwen’s professionalism ,I would recommend that dealership to anyone.Im truly a satisfied customer. More

Superior Experience Our overall experience of exploring options and purchasing a GLC 300 from David Wang at RBM of Alpharetta was superior. Upon meeting us as parents of Our overall experience of exploring options and purchasing a GLC 300 from David Wang at RBM of Alpharetta was superior. Upon meeting us as parents of his existing customers, David immediately focused on getting to know us and our car preferences. He was extremely knowledgeable and answered the many questions we had with the expertise of a seasoned salesman. David encouraged us to drive several different models to be certain that we were selecting the best car for our life and driving circumstances. He patiently responded to detailed questions about other features we wanted, such as the active lane keeping assist and attention assist. If he didn’t know the answer to one of our questions, he took the time to find it. With his expert guidance, the car we chose was not the one we initially thought we wanted. David searched other dealerships for a possible match for a vehicle meeting our desires: he found one! But the particular dealer was unresponsive even after repeated email and phone calls. So, we negotiated the purchase via building the GLC 300 that we desired and having it shipped from Germany. David expedited the ordering and pricing process expertly. The car was manufactured and shipped from Germany, fortunately, before the 2020 coronavirus-related shutdowns. As a further service in the face of that crisis, David delivered our GLC 300 to us here in Asheville, bringing with him all paperwork for us to sign and accepting our check. The entire process of obtaining our newly built car in less than three months’ time was stress free and enjoyable thanks to David Wang. More

Friendly staff and clean atmosphere. I Love my new GLE43. And it was a very smooth and easy purchase. Thank you 🙏🏾 I’m looking forward to learning more about my first Mercedes vehicle. And it was a very smooth and easy purchase. Thank you 🙏🏾 I’m looking forward to learning more about my first Mercedes vehicle. More

I just got my first maintenance service at RBM. My wait time was minimal, the service was quick and efficient and the staff was courteous and friendly. Great experience! time was minimal, the service was quick and efficient and the staff was courteous and friendly. Great experience! More

Purchased 350 GLE 4matic here over year ago. It was a CPO with around 17k mls. My wife’s car. When her mileage was getting close to 30k I asked about oil change notifications and she said there had b CPO with around 17k mls. My wife’s car. When her mileage was getting close to 30k I asked about oil change notifications and she said there had been none. I checked her assyst plus and it said same thing since we purchased “4200” mls to sched C. I immediately took her car to a mr tire for a synthetic oil change. (Least I could do) then my wife took vehicle to RBM Alpharetta several thousand mls later to have a service done and ask about why assyst plus didn’t seem to be functioning. She was given the condescending attitude bc I had taken the vehicle to mr tire for a simple oil change. She was told they couldn’t trust what mr tire did but they could send an oil analysis to verify the oil! Lol I had a receipt. I’m not paying for an oil analysis but they are speaking with my wife not me. I finally told wife to let them do what they want. Change the oil AGAIN and reset/fix assyst plus so we can monitor oil usage like every other car we have driven In the past 10+ years. They did a full oil change and said they reset assyst plus but to watch it to make sure it worked. Well it’s been stuck on sched C in 10k mls since she left dealership. Also one key fob wasn’t working and service advisor said it was because we had the wrong battery in it. It was the same battery from when we bought the CPO Mercedes from the dealer. He changed battery and it still doesn’t work. We also were going to put 4 new tires on vehicle but wife was instructed we should replace them there and not discount tire. I understand they want the sale but to make the prices match better they were going to replace only the 3 most worn tires instead of all four. Told my wife to get out of there and had all 4 tires replaced at discount tire and they took it to Christian brothers auto for alignment. Why would you suggest replacing just 3 tires on a AWD auto when they all needed to be replaced ? Just to lower price ? Hopefully can get Mercedes computer working. More

Called Andrei Bucatari our service advisor for an appointment to have car detailed. He got us in quickly and the car is beautiful. Great dealer! appointment to have car detailed. He got us in quickly and the car is beautiful. Great dealer! More

Wonderful Experience I finally went to RBM of Alpharetta after numerous visits to other dealerships. I had been shopping for a one to two year old certified pre owned vehi I finally went to RBM of Alpharetta after numerous visits to other dealerships. I had been shopping for a one to two year old certified pre owned vehicle. As soon as I walked in the door, I knew I was in the right place. They greeted me with a smile, and I was instantly helped by Vadim Russu. He was very thorough and professional, and he made my car buying experience enjoyable along with the other professionals there (Lisa and Diane). I wish I would have gone to RBM of Alpharetta first before I wasted time at the other places. Thanks, Vadim, for helping making this experience as a first time Mercedes Benz owner such a great one! More