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RBM of Alpharetta

Alpharetta, GA

5.0
5,766 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,766 reviews

April 27, 2020

Excellent Service Dept - Steve Byrd I recently had my Service A performed on my AMG GLE43 done with Steve Byrd, our Service Advisor. Steve is always very efficient, professional, accomm More

by skargas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
May 07, 2020 -

RBM of Alpharetta responded

Thank you skargas for the kind words about RBM of Alpharetta! We're delighted to hear that Steve took excellent care of you, and made you feel welcomed. Your 100% satisfaction is our priority, and we do our best to ensure your service experience is professional. Happy driving! RBM of Alpharetta

April 20, 2020

Personal & efficient The people at RBM were warm and personable and made us feel like they were working together with us to give us the best possible deal. They took time More

by Richard.Critelli
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wang, Tom Ahern
May 07, 2020 -

RBM of Alpharetta responded

Thank you very much Richard.Critelli. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that our team could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

April 20, 2020

Patient & Helpful Vadim was very helpful in finding the right car for me. I went with my eye on one car, but when I got there, I decided I liked a different car. Vadim More

by khubbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

RBM of Alpharetta responded

Thank you very much khubbard! We are glad to hear that Vadim took excellent care of you during your visit, and we thank you for your business. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

April 14, 2020

Dan was so helpful during this stressful time. I felt health and safety were on the forefront of our interaction to get our GLE350. He was wonderful. Ramona in the financing area was tremendous as wel More

by rrg123
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona
May 07, 2020 -

RBM of Alpharetta responded

Thank you so much rrg123! We are very happy to hear that Ramona and Dan provided you with a safe and enjoyable buying experience. If there is anything else we can do for you in regards to your new car, please, let us know. We'd be more than happy to assist. Happy driving, RBM of Alpharetta

April 10, 2020

Easy and quick! Vadim and Lisa made this a quick and easy experience! During these days of covid-19 , they were considerate, clean and safe. Everything was clear an More

by JudithA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

RBM of Alpharetta responded

Thank you very much JudithA! RBM of Alpharetta truly appreciates the wonderful review. We are so glad to hear that Vadim and Lisa were able to provide you with a trouble-free experience. We hope to see you again for service! Happy driving, RBM of Alpharetta

April 07, 2020

Cleans and nice environment , friendly staff and good selection of inventory. John Sauer offers a great customer service and he is honest, he responds quick all your questions and explains very well if y More

by grisnadia
Recommend Dealer
Yes
Employees Worked With
John Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

RBM of Alpharetta responded

Thank you grisnadia! We really appreciate the kind words, and thank you for your business. We are delighted to hear that John provided you with an engaging buying experience. We wish you all the best! Happy driving, RBM of Alpharetta

April 06, 2020

This was my husband and I’s first experience with RBM of Alpharetta and we enjoyed absolutely every moment. All of my thanks to Jeff Twiggs; exceptional customer service and made the, admittedly normally ro More

by Taylornelson2021
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

RBM of Alpharetta responded

Thank you very much Taylornelson2021! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Jeff took excellent care of you on your visit, and we congratulate you on your new car! We hope to see you again for service. Sincerely, RBM of Alpharetta

April 06, 2020

While Andrei Bucatari was out on vacation Kim Cates made sure my service was done quickly and safely during the start of this pandemic. Andrei took the time to make sure everything was done perfectly when h More

by JC 3
Recommend Dealer
Yes
Employees Worked With
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Cates
May 07, 2020 -

RBM of Alpharetta responded

Thank you JC3! We really appreciate the kind words, and thank you for your business. We are delighted to hear that Kim was able to provide you with a safe, professional service experience. Happy driving, RBM of Alpharetta

March 31, 2020

I wanted to explain how thrilled I was with Dan Berry in the sales process with my new GLE 580. He was patient, professional, and his follow through after the sale has been outstanding. Definitely ask for More

by Alowe
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

RBM of Alpharetta responded

Thank you, Alowe, for your business! We hope Dan and the rest of our dealership can continue to delight you in the future. We appreciate you taking the time to share your experience with us! Sincerely, RBM of Alpharetta

March 31, 2020

Working with Jeff Twiggs at RBM Of Alpharetta was truly an exceptional experience. I was very hesitant to purchase a vehicle that was 500 miles away from my home in Virginia, but he assured me that this 2 More

by Mike Pishner
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

RBM of Alpharetta responded

Thank you very much Mike Pishner! RBM of Alpharetta truly appreciates the wonderful review. We are thrilled to hear that Jeff took excellent care of you on your visit, and we congratulate you on your new car! Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Sincerely, RBM of Alpharetta

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