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RBM of Alpharetta

Alpharetta, GA

5.0
5,473 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,473 reviews

December 11, 2019

Excellent service department, Steve Byrd is great at his job! Every visit I am greeted promptly, feel he really listens to my concerns and is knowledgeable about how to address the problem. I Never have to More

by Jennifer.siefert
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

RBM of Alpharetta responded

Thank you Jennifer.siefert for the wonderful review. We are pleased to hear that Steve took excellent care of you during your visit. Your 100% satisfaction is our priority, and we do what we can to make the service experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 11, 2019

I had a wonderful experience at RBM of Alpharetta. I went in on a Saturday morning, and was assisted within 5 minutes of arriving. My sales consultant was Bill, who was so helpful and knowledgeable. When we More

by Julia E.
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane, Tom Ahern
Dec 11, 2019 -

RBM of Alpharetta responded

Thank you Julia E. ! We really appreciate the kind words, and thank you for your business. We're delighted to hear that Bill and the rest of our team could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 10, 2019

Purchase of CPO car Had a great experience dealing with John Sauer and the folks at RBM for purchase of a CPO AMG GT. Great support and just the right amount from Joan t More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

RBM of Alpharetta responded

Thank you very much Mike! RBM of Alpharetta truly appreciates the wonderful review. We're delighted to hear that John could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 10, 2019

Professional and Fast All I can say , its a pleasure working with Sheaffer , very professional . He help me in the past couple of times and always super happy with he deals More

by Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

RBM of Alpharetta responded

Hello, Roman We are thrilled to hear that Sheaffer provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

December 10, 2019

I had a great experience at RBM of Alpharetta! It was my first time buying a car and owning one for myself and I had no idea how to deal with the whole process. Dan sure did make it so easy for me and helpe More

by Rachel
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern, Elisabeth Sexton
Dec 11, 2019 -

RBM of Alpharetta responded

Thank you very much Rachel! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Dan took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

December 10, 2019

Great Sales Experience Vadim made trading my old E550 for a new 2020 C-Class an enjoyable experience. He was extremely knowledgeable about the product, created no pressure More

by Kim A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

RBM of Alpharetta responded

Thank you Kim A for the kind words about RBM of Alpharetta. We're delighted to hear that Vadim took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new C Class, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

December 07, 2019

Easy and relaxed environment Relaxed, no pressure environment. I must commend Kagan Scott, absolutely no pressure!! when he says he'll get you the best possible price, he deliver More

by Donna A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Thompson, Melissa Denewellis, Kagan Scott, Diane Evans
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you Donna A for the wonderful review. We are pleased to hear that Kagan took excellent care of you during your visit. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Congratulations on your new car! Sincerely, RBM of Alpharetta

December 07, 2019

Best Enjoyable and pleasurable car buying experience First of all I would like to say I have never felt more comfortable and at ease purchasing an automobile. John Sauer is the reason my purchase went More

by Cary Lockett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisabeth Sexton
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you Cary Lockett. We really appreciate the kind words and thank you for your business. We're delighted to hear that our whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 07, 2019

Outstanding service I had my first service appointment for my new car. This is my first time as a service customer at this location. The process was very smooth. Every em More

by EM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2019 -

RBM of Alpharetta responded

Hello, EM We are thrilled to hear that Andrei provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

December 06, 2019

Outstanding and Efficient Experience Andy Sayers and the rest of the team at RBM of Alpharetta provided an outstanding and efficient buying experience. I recently purchased a new GLS450 More

by JThelen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Sayers, Tom Ahern
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you JThelen for the kind words about RBM of Alpharetta. We're delighted to hear that Andy took excellent care of you, and made you feel welcomed during your visit. If there is anything we can do with regards to your new GLS, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

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