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RBM of Alpharetta

Alpharetta, GA

5.0
5,766 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,766 reviews

November 29, 2020

Our experience at RBM of Alpharetta was outstanding! Dealing with the delays of COVID made things more challenging. However, our sales agent, Dan Berry, kept close communication with us to keep us upd More

by jjseeby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisabeth Sexton
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you, Jjseeby! We are delighted to hear that Dan provided you with a great buying experience from start to finish. We want to congratulate you on your new GLS, and please let us know if you have any concerns regarding it. We would be more than happy to resolve any you may have. We look forward to seeing you soon for service, and we wish you all the best! Happy driving, RBM of Alpharetta

November 29, 2020

John S & Roberto M were extremely professional, knowledgeable and kind! It was an absolute wonderful experience doing business with them at RBM!!! Top notch & A+ service for sure! Thank you! More

by Sue Hollowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Manzur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you, Sue Hollowell! We are happy to hear that John and Roberto took excellent care of you on your visit to RBM of Alpharetta. We do everything that we can to make your buying experience the best it can be. Congratulations on your newest purchase, and we look forward to seeing you again soon for service. We wish you all the best, and happy driving! Sincerely, RBM of Alpharetta

November 28, 2020

This is For you Mark Higgs, thank you for giving me a detailed tour on my new car, you made me love the my car even more than i ever imagined. Your customer service and patience is second to none. Even w More

by Mrs Angela Nnamani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Higgs
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you so much, Mrs. Angela Nnamani! RBM of Alpharetta truly appreciates the kind words. We are thrilled to hear that Mark took excellent care of you and provided you with an amazing buying experience. Your complete satisfaction is our top priority. We want to congratulate you on your new car, and please let us know if there is anything we can do in regards to it. We wish you all the best, and happy driving! Sincerely, RBM of Alpharetta

November 28, 2020

My experience was amazing. My sales agent far exceeded my expectations. Kyle’s communication and dedication to my needs were beyond great!!! He left everything to me to decide and NEVER made me feel like I n More

by Jmdobbins06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you, Jmdobbins06, for the kind words. We are thrilled to hear Kyle made your experience the absolute best it could be. We do everything we can at RBM of Alpharetta to make your experiences as enjoyable and stress-free as possible. We want to thank you for taking the time to share your experience with us. We want to congratulate you on your newest purchase, and please let us know if you have any concerns regarding it. We would love to help in any way that we can. We hope to see you again soon for service. Happy driving! Sincerely, RBM of Alpharetta

November 27, 2020

Always great service here! Mark Higgs is the best salesman I’ve ever had. He’s very helpful, patient, and works to make you happy. I definitely came back to Mercedes because of him. I had a pleasurab More

by Chels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Higgs
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you, Chels. We are delighted to hear that Mark took great care of you and provided you with a pleasurable buying experience. RBM of Alpharetta truly appreciates you taking the time to share your experience with us. We want to congratulate you on your newest purchase, and please do not hesitate in contacting us if you have any concerns regarding it. We wish you the best! Happy driving, RBM of Alpharetta

November 27, 2020

I had the opportunity to work with Jeff Twiggs of RBM of Alpharetta as a result of a web inquiry. He listened to my needs and match me perfectly with a car of my choice - the 2020 Mercedes GLC. The sta More

by RI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you, RI, for the wonderful review. We are happy to hear that Jeff was able to provide you with a great buying experience from beginning to end, and helped find the car best suited for your needs. We want to congratulate you on your new GLC, and please let us know if you have any questions, comments, or concerns regarding it. We would love to resolve any that you may have. Your complete satisfaction is paramount, and we do all that we can to make your experiences at RBM of Alpharetta the best they can be. Happy driving! Sincerely, RBM of Alpharetta

November 26, 2020

Just purchased our new 2020 Airstream Atlas from RBM of Alpharetta. Sheaffer Cheek handled our entire purchase from start to delivery. In the time of no customer service, you come across a dealership and More

by Jim Awbrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you, Jim Awbrey! We truly appreciate the kind words about RBM of Alpharetta, and we thank you for your business. We are thrilled to hear that Sheaffer provided you with an excellent buying experience from start to finish. Congratulations on your new 2020 Airstream Atlas! Your 100% satisfaction is paramount, and we do absolutely everything we can to make your experiences as enjoyable as possible. We wish you all the best, and happy driving! Sincerely, RBM of Alpharetta

November 25, 2020

Always great service and a willingness to meet the customer's needs from a drop off and pick up standpoint. Would recommend RBM any day! More

by jok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
Nov 30, 2020 -

RBM of Alpharetta responded

Hello, Jok. We are happy to hear that Steve took excellent care of you on your visit to RBM of Alpharetta. We appreciate you taking the time to share your experience with us. Happy driving! Sincerely, RBM of Alpharetta

November 25, 2020

I worked with Reza and he was fantastic. I owned a Maserati before trading to a Mercedes and I will never buy another car anywhere else. More

by Cassandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona Razavi
Nov 30, 2020 -

RBM of Alpharetta responded

Thank you, Cassandra! We want to thank you for taking the time to share your experience with us. We are delighted to hear that Reza provided you with a great buying experience. Congratulations on your newest purchase, and we look forward to seeing you soon for service. We wish you all the best! Happy driving, RBM of Alpharetta

November 24, 2020

I bought my first Mercedes at RBM of Alpharetta. We worked with Dan Berry who was very professional and extremely helpful in explaining the features of the car and helping us come to a decision. We sh More

by klongacre
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

RBM of Alpharetta responded

Thank you, Klongacre! We are so thrilled to hear that Dan made your first Mercedes-Benz buying experience a great one! We want to congratulate you on your new GLC, and please let us know if you have any concerns regarding it. We would be more than happy to help resolve any you may have. Your complete satisfaction is our top priority, and we do all that we can to make your experiences with RBM of Alpharetta the best they can be. Happy driving! Sincerely, RBM of Alpharetta

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