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RBM of Alpharetta
Alpharetta, GA
5,544 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,544 reviews
November 07, 2024
Britt made our new Mercedes purchase buying process so easy! He was so friendly, personable and extremely knowledgable. We recommend him 100%! easy! He was so friendly, personable and extremely knowledgable. We recommend him 100%! More
by mariaserod
November 06, 2024
I had the pleasure to work with John recently during my car lease buyout. It was my first time and he was very patient, he made the time to answer all my questions and that gave me piece of mind was doing car lease buyout. It was my first time and he was very patient, he made the time to answer all my questions and that gave me piece of mind was doing the write choice. The whole process was simple, easy and streamlined, thank you John! More
by Luiz Tome
November 05, 2024
Reza did a fantastic job and took the time we needed to make the right decision on our new car. make the right decision on our new car. More
by Kochthorsten
November 04, 2024
I appreciated the effort put forth into making sure I was comfortable with my new car: went back today and got a complete demonstration of all of the fancy new technology in my Benz! comfortable with my new car: went back today and got a complete demonstration of all of the fancy new technology in my Benz! More
by AndyNAtlanta
Employees Worked With
Other Employees :
Stacie? (Stacy?) gave me an excellent tech demo
November 03, 2024
I had an outstanding experience at RBM of Alpharetta from start to finish! Britt was incredibly helpful and knowledgeable, guiding me through all my options without any pressure. They took the time to unders start to finish! Britt was incredibly helpful and knowledgeable, guiding me through all my options without any pressure. They took the time to understand my needs and helped me find the perfect vehicle. Roberto from finance department was equally impressive, making the paperwork process smooth and easy to understand. They worked hard to get me a great deal and went over all the details thoroughly, ensuring I felt comfortable and informed about my purchase. The vehicle prep staff did a fantastic job getting my car ready. It looked immaculate and ran perfectly when I picked it up, which made driving off the lot feel extra special. I also thank the young lady that setup my vehicle and showed me all the bells & whistles. I highly recommend RBM of Alpharetta for their professionalism, expertise, and dedication to making the car-buying experience enjoyable and stress-free. Thank you to the entire team for going above and beyond! More
by pscsmith67
November 02, 2024
Reza understood exactly what we were looking for, customer service was great not only by Reza but by the whole team - including Martin who went over our car’s features. customer service was great not only by Reza but by the whole team - including Martin who went over our car’s features. More
by Jvi
November 02, 2024
I would never recommend this location for car service. They do not resolve any issues. There is a person named Matthew Brown who assists me every time I come in for service, but he never resolves the prob They do not resolve any issues. There is a person named Matthew Brown who assists me every time I come in for service, but he never resolves the problems. For example, I went in because my tire pressure kept dropping, possibly due to a nail stuck in the tire. Instead of helping me fix it, he simply told me to replace the tires. So if a car has a problem that could be repaired, why suggest replacing the whole part? It’s all about making money for them. They never actually resolve the problem. Additionally, even after my car service was finished, it sat ready for almost an hour before I could pick it up, and Matthew didn’t care to inform me. I had to ask if it was ready. They really don’t care about customers, and I would never recommend this place. More
by Abhi
Employees Worked With
Matthew brown
November 01, 2024
The RBM of Alpharetta experience was seamless. Starting with the welcome smile of Ms. Mary Brown, the interaction with Bill Favini and Roberto, to the delivery process with Daisy. Working with Bil Starting with the welcome smile of Ms. Mary Brown, the interaction with Bill Favini and Roberto, to the delivery process with Daisy. Working with Bill to select the perfect vehicle for me, was a pleasure. No hard selling was attempted. Completing the financial portion with Roberto, was also a pleasure. Thank you for demonstrating what a seamless car sale experience should mimic. More
by Sewladya
November 01, 2024
I am what some call a "Mercedes Girl" . I was merely considering trading a C300 for a newer model and called RBM of Alpharetta on a whim. Britt answered the phone and was so accommodating I was merely considering trading a C300 for a newer model and called RBM of Alpharetta on a whim. Britt answered the phone and was so accommodating that I made an appointment to meet him. My first pick was not a feasible answer and I left the dealership a little disappointed.. A few days later Britt called in response to an email I sent; saying that the GM may have found the solution. The GM was right and now I am driving a newer, more luxurious C300. Everyone from sales to finance were wonderful to work with and assured me that this was the right decision. Thanks to ALL More
by gail
October 31, 2024
“I had an exceptional experience purchasing my car! Ms. Gwen was knowledgeable, friendly, very patient, and genuinely cared about helping me find the perfect vehicle. Ms. Gwen took the time to answer a Ms. Gwen was knowledgeable, friendly, very patient, and genuinely cared about helping me find the perfect vehicle. Ms. Gwen took the time to answer all my questions, explaining every feature in detail, and made the entire process smooth and stress-free. I never felt pressured, and her transparency was truly refreshing. Ms. Gwen professionalism and dedication to customer satisfaction exceeded my expectations. I absolutely recommend Ms. Gwen to anyone looking for a trustworthy and hassle-free car-buying experience!” More
by danielle.dst414
Employees Worked With
