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RBM of Alpharetta

Alpharetta, GA

5.0
5,357 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,357 reviews

March 31, 2022

What a pleasure it was to work with John on the purchase of my new Mercedes EQS. The new car buying process has change quite a bit since the pandemic, but John helped me through this journey. Professional More

by jtgreektexas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Manzur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

RBM of Alpharetta responded

Thank you, jtgreektexas! We really appreciate the kind words, and thank you for your business. We're delighted to hear John could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 31, 2022

Mark was attentive and helpful from the start. I found used car online and though it wasn't a Mercedes, Mark worked with me to ensure it was everything I wanted. It was the easiest car buying expe More

by Jlking1989
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Higgs
Mar 31, 2022 -

RBM of Alpharetta responded

Thank you very much, Jesse. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Mark could provide you with a professional and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 30, 2022

Excellent facility. Purchased our second Mercedes GLC from them David Wang was our sales rep. He is polite, fun, professional and very helpful making our purchase a p More

by bob holfels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wang
Mar 31, 2022 -

RBM of Alpharetta responded

Thank you very much, Bob! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that David took excellent care of you during your visit and we congratulate you on your new GLC! Happy driving, RBM of Alpharetta

March 29, 2022

Rich Alder is a true gentleman and I couldn’t be more thankful for his dedication to help me purchase my second Mercedes GLE! His follow up and attention to detail his truly exceptional. He was so patien More

by jamiewalkermarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Alder
Mar 30, 2022 -

RBM of Alpharetta responded

Thank you, Jamie, for the kind words about RBM of Alpharetta. We're delighted to hear that Rich took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new GLE, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

March 28, 2022

I wish I could write a novel on how easy my process was at RBM of Alpharetta. Bill helped us right away and was so helpful throughout the whole process - even when he wasn’t working! The whole process was More

by Elizabethcarr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

RBM of Alpharetta responded

Thank you, Eizabeth. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Bill could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 28, 2022

Gwen was a refreshing saleswoman to work with. She was so pleasant and knowledgeable. Gwen went the extra step to verify facts and details about the car for our daughter to ensure it was the right More

by hamhappy22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

RBM of Alpharetta responded

Thank you, hamhappy22! We really appreciate the kind words, and thank you for your business. We're delighted to hear that Gwen could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

March 28, 2022

I had the opportunity of working with John recently to locate a car for my family. John was thorough and responsive which made the whole process an easy one for us. He was informed, pleasant to work with, More

by bradley.bortz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Razavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

RBM of Alpharetta responded

Thank you, bradley.bortz, for the kind words about RBM of Alpharetta! We're delighted to hear that John took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new vehicle, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

March 28, 2022

Jeff is the consummate professional. He is attentive and patient. It was red carpet from the time we walked in to the photo shoot with the beautiful red bow. The entire experienc More

by monicahines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Manzur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

RBM of Alpharetta responded

Thank you for your kind words and business! We hope that Jeff and the rest of our dealership can continue to delight you. We greatly appreciate you taking the time to share your experiences with us. Sincerely, RBM of Alpharetta

March 27, 2022

We love RBM of Alpharetta so much that we just purchased our second Mercedes. The best part of the whole experience in both 2018 and in 2022 is working with Kyle Edson who is professional, knowledgeable, tr More

by Tricia Hayden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

RBM of Alpharetta responded

Thank you, Tricia Hayden, for the wonderful review! We are pleased to hear that Kyle took excellent care of you during your visit. Congratulations on your new GLC, and we look forward to seeing you for service. Best wishes, RBM of Alpharetta

March 27, 2022

Gwen was very helpful. The car I purchased was not in stock but she built it on the computer to show me what it would look like. I really appreciate that. More

by Leslie Evans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

RBM of Alpharetta responded

Thank you, Leslie! We really appreciate the kind words, and thank you for your business. We're delighted to hear Gwen and Jeff could provide you with such a delightful experience. Your 100% satisfaction is our priority. Happy driving! Sincerely, RBM of Alpharetta

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