Quirk Kia

I brought me car in for simple tire work. When I drove away my car was pulling hard to the left. I brought it back immediatly only to have their service manager Josh tell me I would have to p When I drove away my car was pulling hard to the left. I brought it back immediatly only to have their service manager Josh tell me I would have to pay for an allignment. My allignment was fine before they touched it. He lied over and over straight to my face and did not attempt to unserstand the underlying problem. I drove him back to the dealership and told him to get out of my car. He called me a clown and he banned me from coming back. They won't even honor a safty recall now. Stay far away. More

Unfortunately I have nothing nice to say about this dealer (service department). Had an issue back in December with my Kia so decided to give them a try and was worst mistake ever. They repaired my veh dealer (service department). Had an issue back in December with my Kia so decided to give them a try and was worst mistake ever. They repaired my vehicle but less than a week later I was having issues after issues and taking my vehicle in weekly, Seems like they kept damaging it to make money out of warranty and I with my deductible. To top off on my previous repair they stated that they had to replace valve cover, GDI fuel pump, and VVT-solenoid to resolve the issue. Come to find out they replaced the VVT solenoid and GDi pump. NOT THE VALVE COVER BUT CHARGED FOR IT! Worst part is when I get home I see puddle of oil under my vehicle staining my driveway, when I take a peek I noticed that they cracked the oil pan in the process of repairing the vvt. (Rookie mistake jacking car from oil pan) so here goes car back to dealer.... after 3 days vehicle is finally done and they don't even bother calling to say vehicle is ready! (Neither of the time my advisor called to say ready) So when I showed up they said car was ready and unfortunately most likely they WON'T service vehicle there anymore because I called them out on their mistake and because of that they lost an employee. Which i guess they didn't like. But if they did the damage why not fix it the right way and not waste my time or theirs. Not just act stupid and send me home to recharge me another deductible! STAY AWAY FROM THIS SERVICE DEPARTMENT THEY'RE NOT WORTH THE HEADACHE! Advisor was: John Wagner/ Robert crooks More

So unprofessional they completely ruined my 2021 cars engine when their was nothing wrong. They told me a young single mom I needed to pay 10k for a new engine they messed with odometer for milage they t engine when their was nothing wrong. They told me a young single mom I needed to pay 10k for a new engine they messed with odometer for milage they tricked me into a lease that I was told for almost two years nothing was covered. I was stuck with a dead kia for almost 5 month still with payments. During Christmas Thanksgiving my 3 year old son's birthday. This almost put me into extreme debt I've never been so disgusted by a dealership in my life. I will never now buy from quirk in general again. And I suggest you don't either if you read this. More

A massive thank you for the delivery specialist (Dehmane) and the sales manager ( Edwards ) you guys are professional and helpful … I love the way how you run the business, the place it’s a lot better than l and the sales manager ( Edwards ) you guys are professional and helpful … I love the way how you run the business, the place it’s a lot better than last time…keep it like this it’s great, thanks a lot More

It’s a pleasure when I get to write a review like this. I had a second fob car key made through an aftermarket business that was very reliable, however, when near the end they needed the pin code which I did had a second fob car key made through an aftermarket business that was very reliable, however, when near the end they needed the pin code which I didn’t have. I called Quirk Kia and was sent to Justin in service. Upon me verifying I was the owner I brought him the reg. with the vin number & he was able to get me the number. What I thought would be a problem turned out to be pleasant. I wish I was buying a w vehicle from them and in the future I probably will More

I worked with Jerry, Jorge, Garry and Mohamed last week to buy a new carnival Kia. They were the best ! They were not pushy and explained everything clearly. I got a great price on my trade in and they did to buy a new carnival Kia. They were the best ! They were not pushy and explained everything clearly. I got a great price on my trade in and they didn’t mind when I waivered on color and sales date. There was an easy going demeanor among them all and it was a relaxing, confidence building experience More

Fast, courteous, and Great service from wonderful staff! They even emptied my car and added my things to the new car. The whole process was quick and easy. They even emptied my car and added my things to the new car. The whole process was quick and easy. More

So I just picked up my car from quirk Kia in Braintree and I could not have been happier. This is my fourth car from this dealership and Ali the sales manager made this transaction so straightforward and and I could not have been happier. This is my fourth car from this dealership and Ali the sales manager made this transaction so straightforward and so smooth with no secrets and nothing changed when I show up to the dealership like how it use to be years ago back in the day. Typically A salesperson just wants to get you in the door they tell you what you want to hear then inconvenience you to go all the way down there and then everything is different. Well that certainly was NOT what happened with this transaction. From start to finish Ali told me exactly what my payment would be exactly how things would operate and everything was done within 72 hours, best experience I have ever had by far. now I would like to move on to Garry who was the gentleman that goes over the entire vehicle with you after your purchase. These people play a very important role in showing you how to use your vehicle and some of the new fun options that your car has. Garry was so patient with me even though I told him time and time again "don't worry about it Gary this is my fourth car I know what to do" and he would not take no for an answer and I really appreciated it and for good reason because there was a lot that I did not know about the vehicle. Also what's the most important thing we all carry around these days ...our cell phones, so he paired it up to my new car transferred all my contacts etc and made sure thatb everything works properly before I drove away and he was there as long as I needed him to be. I drove off feeling very good about the entire transaction so thank you Ali and thank you Garry More

Outstanding service! Mike Edwards was great in getting us into our new YELLOW Seltos and Garry Bautista was thorough & patient in helping me with tech info. into our new YELLOW Seltos and Garry Bautista was thorough & patient in helping me with tech info. More

Save yourself the trouble and go to another Kia dealership. I ignored reviews and thought that people can sometimes exaggerate in those, so went into Quirk any way. But let me tell you - the review dealership. I ignored reviews and thought that people can sometimes exaggerate in those, so went into Quirk any way. But let me tell you - the reviews did not lie. The customer service is so awful - they really do not care if you want to be a customer. And don’t even care if they lose your sale. We felt rushed, uninformed and pretty rushed to sign things without thorough information. They strung us along for a week with 0 communication, even though they promised to call us back. They never did. We were pulling teeth to give THEM a sale. Absurdity. They are unprofessional and completely lack basic customer service 101. Take your thousands of dollars elsewhere. We did and had a wonderful experience with a Kia dealership willing to walk us through the process in a professional and thorough manner. More