Queensboro Volkswagen

KiKi is a true professional. Exceptional customer service with strong financial acumen. Paul made my entire car buying experience very tolerable and was very patient and knowled Exceptional customer service with strong financial acumen. Paul made my entire car buying experience very tolerable and was very patient and knowledgeable. Great qualities in a sales representative. More

My experience was very satisfying the staff at Queensboro were very professional and willing to meet your request I appreciate the the service provided and would like to give special thank you to the man tha were very professional and willing to meet your request I appreciate the the service provided and would like to give special thank you to the man that worked with me Gus Mikedis for all of your efforts 👌🏾 looking forward to future business with you. P.s. will be referencing this dealer ship to friends 💪🏾💪🏾💪🏾 More

I flew up from St Louis, Missouri and could not have had a better experience! Dioris Natera, Raydenisse Espinal and Sharea Ellerby took great care of me and even had someone pick me up from the airport! The a better experience! Dioris Natera, Raydenisse Espinal and Sharea Ellerby took great care of me and even had someone pick me up from the airport! The process was very smooth, and they made sure I was completely satisfied with my purchase! On top of that Dioris even bought me lunch before I started the long drive back to Missouri. I could not have been more pleased with my experience! More

Overcharge for vehicle. Took off MSRP sticker and made their own, 10,000 above. I wanted the vehicle so I did buy it. Since I wanted to finance the whole vehicle, I put down Took off MSRP sticker and made their own, 10,000 above. I wanted the vehicle so I did buy it. Since I wanted to finance the whole vehicle, I put down $5000 to hold it and they promised I would get it back when we did the finance thing. After waiting three hours at the dealer to meet the finance person they coerced me to take the extended warranty which I told them several times I do not want. They made it seem like if I didn’t take it I couldn’t get the loan. They also said that they would not give back the $5000 I put down and it would go towards the loan , which I explain to them I didn’t want to do. When I drove the car off the lot there was something terribly wrong with the suspension that caused me much grief, anxiety and disappointment that there was something wrong with the vehicle. The only thing that was wrong is that the dealer did not have it service properly when it came in and he never took out the “SHIPPING PUCKS” that holds the suspension tight while it is brought over from Germany. After several weeks I’m not driving the car because of this I read in a VW forum that there may be “shipping pucks” that dealer didn’t take out. That was the case , I let them know about this. The ISSUE THAT STILL REMAINS and hence this review, is that I canceled the extended warranty and Volkswagen cancellation department guarantee that I would get 100%, which was $8764 back. The dealer was unresponsive to this and kept saying they didn’t receive any money for Volkswagen which was sent in late March. After several calls to Volkswagen cancellation and pinning down the dealer for a three-way conversation he sent me the money back except for-$604. He claimed that Volkswagen cancellation only sent them that amount and it was prorated, NOT TRUE! I have proof in writing and a picture of the amount that they sent which was the full amount. I told the deal with that if I don’t get the remaining money back, and this is going over months of time, I havewould start to write reviews about them. It has been an aggravating five months with Queensborough Volkswagen and their ways of doing business. I am looking into going to small claims court to get back the 600+ dollars that they owe me and they do have. Please avoid this dealership at any cost. More

Incredible professionalism and personal courtesy, accurate and detailed description of the car, step-by-step guidance throughout the entire process and helpful tips along the way. Nothing but highest accurate and detailed description of the car, step-by-step guidance throughout the entire process and helpful tips along the way. Nothing but highest praise!!! More

The patience these people had during my car lease process is quite frankly unbelievable. It took literally hours for my husband and I to make a decision and the whole time they were gracious and sweet and so is quite frankly unbelievable. It took literally hours for my husband and I to make a decision and the whole time they were gracious and sweet and sour accommodating. I would recommend KK and Gus to ANYONE who is thinking of buying a car. They are the best!!!!! I was offered coffee, food, water, and was made to feel so comfortable the whole time. 10/10 experience. More

Bunch of BSArtists from the salesman to the sales manager. Want a specific color, they promise to get it but it won't happen. Put a deposit to hold a car, they'll sell it anyway before you get there. manager. Want a specific color, they promise to get it but it won't happen. Put a deposit to hold a car, they'll sell it anyway before you get there. Did they work out a price for you? Make sure it's on a signed contract because when you sit down with t he finance officer there will be a new increased surcharge, if your leasing there will be an increase in the interest rate and the sales manager will not sell a car unless he makes at least 10 grand in profit on it. And if you find a cheaper price the tell you it's a reel in tactic, meanwhile they are the ones keeping you in the dark until contract time. Did you know the sales managers friend went to buy a vehicle somewhere else and they supposedly told him that there was a 20k overcharge. He tells you this to support why he's adding 10k to the sales price of your vehicle. Go anywhere else, you'll save money and probably get the actual car that you want. Am I a disgruntled individual? No, just someone who listened to all their bs, accepted a different color than promised and wound up paying about 12k over sticker price on a lease. Unfortunately I realized this after signing all the papers. Don't be a sucker. They advertise about being the cheapest dealer when on fact they are the cheatest dealer. More

Great experience at woodside vw. Gus was very accommodating and Dino and KK were great as well. Highly recommend these guys. First new car for me but they made me comfortable. 5 star Gus was very accommodating and Dino and KK were great as well. Highly recommend these guys. First new car for me but they made me comfortable. 5 stars!! More