Queensboro Toyota

Went to the dealer to buy a used FJ Cruiser, advertised for 24999. Stood around for 20 minutes before the rude desk girl finally referred me to the sales manager. The sales manager got me Renzo from Libe for 24999. Stood around for 20 minutes before the rude desk girl finally referred me to the sales manager. The sales manager got me Renzo from Liberia who was courteous and helpful. I showed him all the dings and dents in the vehicle, that clearly showed extensive off road use. The vehicle was also missing the side panel on the driver's side door, and another panel under the steering wheel. The steering wheel also had the paint scraped off! But Renzo insisted on the full KBB / Galves price of 24000. I started at 18000 and we reached a median of 20500, out the door bottom line price. the manager offered a 20,000 flat price if I used their financing. I agreed. Once that was done, I got the total bill, which added 2150 on top of the "out the door bottom line price"!!! I protested and they showed me that it was for tax and servicing, and that everyone was charged this. But I had negotiated for the bottom line price. I've been buying cars for over 20 years now, and I felt that they were dishonest. I walked out on them. The next day, I saw their ad again on autotrader. They had dropped the price to 19990. What a bunch of dishonest losers. At this rate, the only reason they do not go out of business is due to the majority of consumers being gullible and uninformed about how to deal with used car salesmen.. would recommend this place for college social science majors for a real time demonstration of fallacies and misinformation. More

When I got there with intension of leasing a car, they gave me a good price forgetting to tell me couple of things about it till after I said yes....Like that the price will change dramatically if my cred gave me a good price forgetting to tell me couple of things about it till after I said yes....Like that the price will change dramatically if my credit score is not enough :(( Well than I left this dealer and almost lost a plates because apparently they do not know how to use a screwdriver. They called me to apologize after I completed customer service survey and Manager of Sales - Bobby (don't remember last name) - a Polish guy offered first service for free. So when I got there to get it done of course he was on the vacation and service guys couldn't do nothing. Then when I got there for 10000 miles service I approached him about it and his reaction was - “well I don’t remember calling you and since you do not have it on the paper to bad for you because there is nothing I can do" ... I won't even comment this words... Seriously, I'm getting anxious every time when I have to go there for service ... to bad no other dealer is close.... More

I went to this dealership via the internet correspondence.When i got there to see the internet salesman Mr.Bedelman,he was assisting a buyer at his table,and he had another customer ahead of m correspondence.When i got there to see the internet salesman Mr.Bedelman,he was assisting a buyer at his table,and he had another customer ahead of me.So right away that was not good for i don't have a lotta time to waste searching for a new purchase.So he quickly excuses himself from the exsisting customer,asks me and the customer ahead of me what were we looking for.After we told him,he goes back to his table and prints up a price printout and hands it to us to look over,then goes back to his intial customer.That was not my ideal experiance of visiting a dealership.Waiting on line to see a salesman who's trying to service too many people at one time is not what i needed.So being pressed for time,i wound up walking out in dissapointment. More

The experience I had with A. Kaplan from Queensboro Toyota was just horrible! He promises the world takes a deposit and then three days later tells me he can't get the car I want and then trues to up s Toyota was just horrible! He promises the world takes a deposit and then three days later tells me he can't get the car I want and then trues to up sell me on a more expensive model. This is exactly the clique the car industry needs to avoid not encourage. Please STAY AWAY from Mr. Kaplan he is not an honest man, just another sleeeezzzeee ball of a car sales man. More

I came in to purchase a new Yaris. I signed papers and everything they said they would get me the car by the end of the week. I had to call them since I never heard from them. They told me they were havin everything they said they would get me the car by the end of the week. I had to call them since I never heard from them. They told me they were having difficulties locating the car. The next day Arty called me saying they couldn't find the car but would sell me a corrola instead. I didn't want a corrola I wanted a Yaris. And to make matters worse Arty kept calling me "Sweety and Sweetheart". I ended up getting the car at Toyota of Manhattan in less then a week. More

First, I did my research on a Toyota Sienna LE. I researched about the car itself and also the pricing by going to edmunds.com and also requesting quotes from other dealers. Once I got the lowest pr researched about the car itself and also the pricing by going to edmunds.com and also requesting quotes from other dealers. Once I got the lowest price, I had to convince the dealer that I thoroughly did my research and that I would not pay a penny more. He figured that I knew what I was talking about and didn't try to add anything after that. They made it very simple. The quote that I got was the price that I paid. It also helped that there was a promotional 0% APR for 48 months so that I didn't have to compute the finance charges. They were all very nice to us. It was a pleasant experience. I liked it so much that I gave them business for two more Siennas for my friends. More

Pros: The sales rep was very friendly and helpful. I Pros: The sales rep was very friendly and helpful. I bought a brand new 2008 Rav4 from here. He explained every feature of the car in details. Ask Pros: The sales rep was very friendly and helpful. I bought a brand new 2008 Rav4 from here. He explained every feature of the car in details. Ask for Alonso. He made sure we were happy with the sales experience there. Cons: We did not get a good price on the car we traded in. It was a 2001 Nissan Maxima GLE. We had gotten better quotes for it from Nissan Dealers. More

I had the most wonderful experience purchasing a car from Jennifer. She was completely honest on the internet and the telephone, she explained the difference between the different camrys and made sure I purc Jennifer. She was completely honest on the internet and the telephone, she explained the difference between the different camrys and made sure I purchased the exact car with the options that I wanted. I would recommend anyone who is looking to buy a toyota to call her. She introduced me to her manager al who was shy but I could see they had a wonderful relationship and that he completely trusted her to give me the best pricing! I felt like part of their "family" as she said in her emails to me.. very professional and very pretty too!! More

AVOID THIS DEALERSHIP!!! The service department at Queensboro Toyota specializes in insurance fraud. Roberto Peralta is either an idiot or corrupt. You'd think that buying a new Rav 4 from these guy Queensboro Toyota specializes in insurance fraud. Roberto Peralta is either an idiot or corrupt. You'd think that buying a new Rav 4 from these guys would get you honest, timely quality service. WRONG! I took my new vehicle to Queensborough Toyota service for an insurance claim. The insurance estimator said a week was reasonable and the service department agreed. Just trying to check the status on the vehicle was a nightmare. The operator simply routes you to a phone that the service people never answer. They also don't return their voice-mail messages. One week dragged into two weeks and then three weeks. I had to take time off from work twice just to get the status of the car. For the third week, they lied to us each day saying that the car was ready but the paperwork was not done so we couldn't pick it up. When we finally got the car, the work was of terrible quality. It was so bad that even they had to admit that it was not acceptable. They didn't even perform the work specified by the insurance adjuster but guess what - the dollar amount was identical to that allowed by the insurance adjuster to the last cent. The car was also filthy - the service personel left the carpets soiled, the inside of the windshield had a huge scratch running the entire length, they didn't even clean up the broken glass as the insurance company had itemized. They also actually forgot to re-install parts that were removed while installing new parts. My car actually has fewer parts than what it had originally. At the end of the day, they have all of the insurance money, I have a car with shoddy and incomplete repairs with missing parts and now I have to fight them to correct the situation which will take even more than the three weeks already wasted. STAY AWAY FROM THIS PLACE, especially Roberto Peralta!!!!!!!!!!!!!! More

These guys are the worst. More