Queensboro Toyota

AVOID THIS DEALERSHIP!!! The service department at Queensboro Toyota specializes in insurance fraud. Roberto Peralta is either an idiot or corrupt. You'd think that buying a new Rav 4 from these guy Queensboro Toyota specializes in insurance fraud. Roberto Peralta is either an idiot or corrupt. You'd think that buying a new Rav 4 from these guys would get you honest, timely quality service. WRONG! I took my new vehicle to Queensborough Toyota service for an insurance claim. The insurance estimator said a week was reasonable and the service department agreed. Just trying to check the status on the vehicle was a nightmare. The operator simply routes you to a phone that the service people never answer. They also don't return their voice-mail messages. One week dragged into two weeks and then three weeks. I had to take time off from work twice just to get the status of the car. For the third week, they lied to us each day saying that the car was ready but the paperwork was not done so we couldn't pick it up. When we finally got the car, the work was of terrible quality. It was so bad that even they had to admit that it was not acceptable. They didn't even perform the work specified by the insurance adjuster but guess what - the dollar amount was identical to that allowed by the insurance adjuster to the last cent. The car was also filthy - the service personel left the carpets soiled, the inside of the windshield had a huge scratch running the entire length, they didn't even clean up the broken glass as the insurance company had itemized. They also actually forgot to re-install parts that were removed while installing new parts. My car actually has fewer parts than what it had originally. At the end of the day, they have all of the insurance money, I have a car with shoddy and incomplete repairs with missing parts and now I have to fight them to correct the situation which will take even more than the three weeks already wasted. STAY AWAY FROM THIS PLACE, especially Roberto Peralta!!!!!!!!!!!!!! More

the dealership is surrounded with bab wire making your buying experience uncomfortable. when i approached salsesman i found he spoke very little english and he did not even have the model which i wanted n buying experience uncomfortable. when i approached salsesman i found he spoke very little english and he did not even have the model which i wanted not only to test drive it but to even look at it. he told me that he can make an appointment to get a car so i can drive it who whats to go through all that just to see a new car. he then brought me into a cubicle and showed me pictures of the car. i later bought the car from five town toyota. this dealership is unprofessional and especially unpresentable. no customer parking and the deals dont make up for it. try to by vechile from one of the volume dealerships on long lsland the extra half hour drive will save you money and assure you a 100 percent better buying experience. this dealership is like a homeless bum under a bridge and that is where it is located and what it looks like. More