Queensboro Toyota

Very happy with my sales person victor I came in with my daughter to look at some cars Victor helped us out he was very professional and friendly he gave us the prices and wasn't pushy at a I came in with my daughter to look at some cars Victor helped us out he was very professional and friendly he gave us the prices and wasn't pushy at all . We got a RAV-4 and we couldn't be happier we would recommend Victor to all our friends and family More

I received a GREAT deal!! Sunday, October 26, 2014 I bought an absolutely amazing used Toyota Camry XLE V6 from Dealer Representative Alex Lutsius at Queensboro Toyota. Sunday, October 26, 2014 I bought an absolutely amazing used Toyota Camry XLE V6 from Dealer Representative Alex Lutsius at Queensboro Toyota. I bought his car for my Wife, and she is also very happy with the car we received from Queensboro Toyota, the price we paid, and the very high level of attention and care we received from Mr. Lutsius!! If you are seriously considering the purchase of a new or used Toyota, I can guarantee that you are in very safe hands if you visit Queensboro Toyota and ask for Alex!!! Horace Wright, Manhattan, N.Y. More

Derek is a very friendly young man ,highly professional, no pushing sales. Definitely recommend friends and family to Queensboro Toyoto because they defini is a very friendly young man ,highly professional, no pushing sales. Definitely recommend friends and family to Queensboro Toyoto because they definitely assure complete customer satisfaction. More

SALES!!! I want to thank Mr. Frank Rendon for all his help! his an awesome sales person and honest!!! I cant stress enough how glad and happy we are with our I want to thank Mr. Frank Rendon for all his help! his an awesome sales person and honest!!! I cant stress enough how glad and happy we are with our purchase, we would have not bought anything without the help of Frank! More

Nice Sales!!!!!! We have been this dealership for a few times. A sales is very patient and swiched a few cars for us. Never lose cool, recommend this dealer. We have been this dealership for a few times. A sales is very patient and swiched a few cars for us. Never lose cool, recommend this dealer. More

DEREK Dai was best sale man Nice dude ,DEREK Dai was best sale man / help u out . my first brand new car . Camery SE sport... I/am So happpy . my first brand new car in NewY Nice dude ,DEREK Dai was best sale man / help u out . my first brand new car . Camery SE sport... I/am So happpy . my first brand new car in NewYork More

DEREK IS THE BEST DEREK IS THE GREAT SALES AND CARE ABOUT OUR NEEDS. HE HAS BEEN FOLLOWED UP WITH US EVERY DAY AND MEET OUR SATISFACTION. RECOMMENDED THIS SALES. DEREK IS THE GREAT SALES AND CARE ABOUT OUR NEEDS. HE HAS BEEN FOLLOWED UP WITH US EVERY DAY AND MEET OUR SATISFACTION. RECOMMENDED THIS SALES. More

Keep Away From This Dealer I visited this dealer to buy a new RAV4 limited. My first brand new car - BIG MISTAKE. Pros: Large selection Expresso machine Nice waiting ar I visited this dealer to buy a new RAV4 limited. My first brand new car - BIG MISTAKE. Pros: Large selection Expresso machine Nice waiting area and children playing room Deliverd card on time (one week according to their promise) Location - right off highway and transit Cons: Terrible Customer Service. From the time I met Frank it felt like he was doing me a favor by helping with my new car. He did not appreciate my business at all and had a terrible attitude. In any event, I had sold my previous car and needed a new one ASAP so I decided to stick with this dealer and ordered a brand new limited customized RAV4. This dealer is currently service large number of orders for new taxis (Camry) so they won't pay attention to you unless you are a 'serious buyer' as Frank said. I highly recommend that if you are looking for a good experience you keep away from this dealer. In any event - the car arrived and I went to pick it up. Upon seeing me, Frank was rushed and told me to give him my papers a wait. That it was quite possible the car won't be ready until the next day. I had told him I was picking the car this day and it was a cash sale so I had instructed to prep the car - which he did not. I then told him that I will rate the dealer accordingly and to my surprise he said the deal is off. He is not selling me the car. He then went to his manager and a few minutes after his manager said the dealer was not happy with me as a customer and as I was going to give them bad reviews that they are not selling me the car. He started to process the refund of my deposit and as I badly needed the car I had to practically beg them to sell me the car. THIS IS UNACCEPTABLE. I don't think this dealer is worth the visit and Toyota should review the level of service this dealer is giving to the loyal toyota customer. In any event after begging for the car he manager changed his mind (as I had asked for a higher up name and number so I can write a letter) and proceeded with the sale. People processing the paperwork were not nice either. At all times they looked rushed and they had high traffic (all taxi purchases) and hence, the overall experience was forgettable. The car was the only bright spot but I left with a sour feeling and will always remember the bad treatment Frank and this dealer gave me. Going forward I will return to Westchester Toyota where I had done my previous purchase. It is a bit far but they are always excited to help you. If you are not buying in bulk like the taxis this dealer is currently working on - KEEP AWAY from this dealer. Frank, the manager on duty and other people in this dealer are imcompetent, have no idea what customer service is about and it will really ruin your purchasing experience. More

Great experience from the moment I walked through the door. This is my 3rd lease with this dealer. I pretty much knew what I wanted - return my 2011 Rav 4 lease and lease the 2014 Rav 4.. Bruce walked door. This is my 3rd lease with this dealer. I pretty much knew what I wanted - return my 2011 Rav 4 lease and lease the 2014 Rav 4.. Bruce walked me through the car. Offered a test drive because the style of the Rav 4 changed. He was very knowledgeable. Tested it... loved it. He answered all my questions and more. Never felt pressured. I was running late the evening I was to pick-up my car. I called Bruce and he said it would be no problem... he would stay late if he had to because he wanted to make sure he went over everything with me before I left the showroom. I cleaned out all my personal belongings in my old Rav 4. Bruce asked me several times to make sure I hadn't left anything in the old car. I was certain I had not, but when I arrived home I realized I had left some CD's in the radio. I called Bruce first thing next morning, he had just arrived at his desk. I told him of the CD's I left behind. He said he was going to go immediately to my old car to search for them. He called me back several minutes later to let me know I could pick them up anytime. I've had my new Rav 4 for only 5 days now and it's great! Bruce has already reached out to me via email and phone to make sure I'm satisfied with my purchase. I also received a call from Annie in customer service who asked how my experience was and if I was enjoying my new car. All the staff at Queensboro Toyota are professional and courteous. Just today I was speaking with a friend - they were admiring my new car and saying they might be in the market for a new car - I highly recommended Bruce Edelman at Queensboro Toyota! Bruce even personally removed my license plates from the old Rav 4 and cleaned them before putting on my new Rav 4! Thank you for making this experience such a positive one!!! Thanks, Chris S. More

My husband and I leased a second time to our car from Mr. Edelman. When we leased a first time to our Toyota Camry at 2011, he provided outstanding customer services. He was very organized when he was doin Edelman. When we leased a first time to our Toyota Camry at 2011, he provided outstanding customer services. He was very organized when he was doing his paper work. Even thought we got our car, he was reachable whenever we needed any help from him. Also, the price was great too. You don't need to negotiate any price with him because he will give you the best price for you. So, we went to see him again this year because our lease would be over soon. As usual, Mr. Edelman provided excellent customer services with good prices. We even told him that we would purchase or lease Toyota car as long as he works for Toyota company. I have worked at sales industry like Mr. Edelman. So, I knew whether the sales person is good or not after having conversation with the sales person. I have never met any sales person like Mr. Edelman who is very professional what he is doing and who has very good heart to think about his customer. If you look for Toyota car, I strongly recommend you to see Mr. Edelman. More