Quebedeaux Buick GMC - Service Center

I almost always get great service and this time was not exception thanks to Adam. I was just a little disappointed in paying so much for an oil change...a military or loyal customer discount would be appr exception thanks to Adam. I was just a little disappointed in paying so much for an oil change...a military or loyal customer discount would be appreciated More

The young guy who helped us was great very professional told us how long it would take and he was right on very good guy told us how long it would take and he was right on very good guy More

Didn't really find what was wrong with ac said was over charged but wasn't ever serviced since bought 2 years ago not h charged but wasn't ever serviced since bought 2 years ago not h More

After my truck was serviced and had the air bag replaced. I picked it up and when driving it away noticed that the airbag light was on. This caused me to return to the service bay find the servic replaced. I picked it up and when driving it away noticed that the airbag light was on. This caused me to return to the service bay find the service advisor and explain what was going on. Then I had another wait while my truck was being diagnosed and repaired. It turned out the mechanic had not properly plugged the new airbag in and hadn't checked the dash to see it his work was correct. I also asked for the interior filter to be replaced and it was not done. I've had this truck serviced at Quebedeaux since it was new and I can positively say that the service dept. has gone downhill. Best regards. Jock Taylor More

This place has provided me nice service. Their service finished on schedule as their employees stated. They managed to squeeze a last minute request, in which they humbly accepted. Great service overall, finished on schedule as their employees stated. They managed to squeeze a last minute request, in which they humbly accepted. Great service overall, I will be visiting again. More

Tony was very courteous and honest, which is not seen very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of thes very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of these gentlemen. More

I took my truck in for a regular interval oil and fuel filter change. I asked them to also check the front end cause it seemed to pull to the right, possibly needing a front end alignment. That was all go filter change. I asked them to also check the front end cause it seemed to pull to the right, possibly needing a front end alignment. That was all good and great, I do not mind sitting there for two to two and a half hours waiting time, as that what they informed me it would take. After sitting for two hours, I got up to stretch and noticed my truck was not taken back yet. I asked someone at the desk what was going on and they informed me that my truck had a recall that was going to take six to eight hours. Why was not the customer informed up front? They were going to let me sit there for an entire day without informing me? The block heater as it turns out had already been replaced at an earlier recall, but my understanding is that there is an electrical problem and it needed replacement, yet again? This was not, and has yet to be explained to me. Customers need to be informed fully, upfront of delays in service so that other arrangements can be made ahead of time for planning purposes. I drive eighty miles for service, and planning is of utmost importance for keeping my truck in tiptop shape. Yes, very poor customer service is deserving of a poor star rating. I cannot rate the quality of work, they say and charged me appropriately for the work, but was it really performed by a qualified technician? I drove the truck home and parked it. More

Ok detailing is not the best inside or out, otherwise everything else was good. Would tell others about sales not so much on others. Ok everything else was good. Would tell others about sales not so much on others. Ok More

GMC Service Dept. Poor wayfinding signs/directions for GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen e GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen employees ignored my presence. Waited all day for a simple recall fix and when I call at 4:30 for update they tell me that my car was overlooked and not even seen. Because of this My schedule was affected and I was without a car for at least 48hrs. Poor experience overall. More

I arrived 10 minutes early and advisor explained the required maintenance. The oil change with filter plus tire rotation took less than 45 minutes and was reasonably priced at less than $80. That’s usin required maintenance. The oil change with filter plus tire rotation took less than 45 minutes and was reasonably priced at less than $80. That’s using 8 quarts of synthetic oil! More