Quebedeaux Buick-GMC

My car was purchased new and has been serviced for 14 years at this location but this place has drastically gone downhill over the years. You will spend 15 mins calling and waiting for someone to pick up years at this location but this place has drastically gone downhill over the years. You will spend 15 mins calling and waiting for someone to pick up the phone in the service department. Oil changes are a minimum 3 hour wait. You would think with the amount of oil changes they do that they would have a separate tech dedicated for them but instead you’re in the queue with everyone else. Took my car in today to address an issue that was fixed and noted during my last visit as it resurfaced. Waited 2 hours to be told it was exactly what I mentioned to check when arriving. Got hit with a $189 “diagnostic” fee and told they had no parts on hand for a few days and basically wasted hours and paid $189 to leave with the same issue and nothing done. Past year my car has been misdiagnosed and I’ve paid for parts that weren’t needed. Today was the last straw!!! I will never service my car there or purchase another vehicle from Quebedeaux GMC again. Tired of being ripped off. UPDATE: Brandon from the service department called the next day after this review and explained how there was a miscommunication and he would talk it over with service manager Adam and call me back regarding a refund. Never called back. Called 3 days later to inquire again. Asked for a copy of the diagnostic report since I was charged for this service and never provided anything. Was told there was never one filled out by their mechanics! Brandon said he would call back again, never did. Called a third time, one week later, and was told that since I left this negative review and mentioned I would never come back due to this experience, that he and Adam would not refund me. Somehow this is considered great customer service! Took my car to another mechanic who not only fixed my issue, but mentioned my oil dipstick was bone dry and added 3 quarts. How was this missed on my $189 diagnostic? Because it was never properly done! This is mechanics 101. This is what you can expect from Quebedeaux GMC. I hope ownership sees this post and does the right thing! More

Great customer service from sales personnel Ash and Jorge are very knowledgeable, Quick and easy experience Jorge are very knowledgeable, Quick and easy experience More

Great team at Quebedeaux I got the deal I wanted with the truck I wanted the truck I wanted More

Big dealer but will treat you with minimum of big dealer customer service. They know how to treat the customers. customer service. They know how to treat the customers. More

Robert was great and made my experience exceptional. I was in and out in about 2 1/2 hours and didn’t get any high pressure sales. Would definitely go back. I was in and out in about 2 1/2 hours and didn’t get any high pressure sales. Would definitely go back. More

Mark was very professional. Made the buying process very easy. Felt i got a great car for a fair price. Made the buying process very easy. Felt i got a great car for a fair price. More

Really enjoyed our sales man Frank he was amazing and knowledgable . Thank you for your hrlp knowledgable . Thank you for your hrlp More

We had horrible experience couple years ago Honestly did not think we would ever return My family and I owe several different vechiles A vechile I found on line happen to be excalty what I was looki did not think we would ever return My family and I owe several different vechiles A vechile I found on line happen to be excalty what I was looking for Except for the color Realized it was here and was very worried My husband suggested let's just check out see if it's the same experience Emailed mgr scheduled test drive Mark was great in sales Staright foward and tried is very best to accommodate us with our experience Adam in finance also got us in out The only down fall was having car ready to go Took almost 2 hours Finance was less than 30 So for a horrible experience the first time to 3 stars this time They have earned us back Thank you Stephanie Ballesteros More

One of the best car buying experiences I have had in 25+ years. We started with Don Edwards, who was great. After the test drive we were paired up with Robert Savoie who has gone above and beyond in making years. We started with Don Edwards, who was great. After the test drive we were paired up with Robert Savoie who has gone above and beyond in making sure we are satisfied, even after the sale. Adam Kugelman in finance was very helpful. Overall, a great experience. More

Buying my new car was a very good experience. I explained my needs and preferences and Ash immediately picked out the perfect car. Ash was very professional and knowledgeable. He handled all the I explained my needs and preferences and Ash immediately picked out the perfect car. Ash was very professional and knowledgeable. He handled all the details of the purchase. In a short period of time I was the owner of a new car. More