Quantrell Cadillac

absolutely does not support or stand behind their product I have been dealing with the mix matched paint job on my 2017 Escalade for over a year. At first Quantrell's body shop said that they could not guara I have been dealing with the mix matched paint job on my 2017 Escalade for over a year. At first Quantrell's body shop said that they could not guarantee their paint on the plastic bumpers wouldn't turn yellow again if they repainted they, and now after a year the body shop (Kendra Tipton, Manager) is saying that they wouldn't stand behind the paint warrantee because the bumpers have been previously repainted. This means that the vehicle Quantrell sold me was apparently not new as conveyed and that they sold me a SUV that has been previously repainted before it was sold to me as new. Do yourself a favor and find another dealer who will support their product and not lie to you More

Problems Quickly Fixed Quantrell Collision:The serious problems with the car when released to us were satisfactorily resolved.the next business day. Advice: never release a Quantrell Collision:The serious problems with the car when released to us were satisfactorily resolved.the next business day. Advice: never release a repaired vehicle to the customer with error messages on the display. The employee follow up was extremely professional and caring. More

Quantrell is no longer the business it used to be. I’m David Freibert, Jr. My father bought at least 3 Cadillacs from Quantrell and was a big fan. In the last 5 years, however, I have grown increasin I’m David Freibert, Jr. My father bought at least 3 Cadillacs from Quantrell and was a big fan. In the last 5 years, however, I have grown increasingly concerned that a long-time, proud local institution has lost its commitment to customer service and, now, integrity. Mom now drives the last Caddy Dad bought. A 2006 DTS/Deville. It’s been a pretty good car. Handsome, comfortable, full of memories and lots of bells and whistles for that age. But also with some of the inherent problems of that engine. Took it to Quantrell 2 days ago to look into a couple of noises and quirks. Gently driven and only about 100,000 miles after 12 years. The service department came back with a dire report that Mom needed $6,600 in immediate work to keep the car safe and running. Well more than the resale value of the vehicle. My brother, sister and I had an intense day’s conversation on how we could dispose of this dangerous wreck and get Mom into something safer/more reliable — when I called a boyhood friend who’s in the auto repair business. Not Caddys, but he knows everyone in town. Gave us a name of an honest guy — ironically, 1,000 yards from Quantrell — to get a second opinion. Second opinion was that in the sort term — she needed to spend....nothing. The chronic, slow oil leak issue we’d dealt with for years is just a part of the Norstar’s heritage. And the bearings in the wheels and several other things that ran it to 6k+ — just weren’t so. Sad and pissed here. Quantrell has been a part of my family’s life for several decades. I’ll never let Mom take the car Dad bought there - back there again. More

RUN! They sell Shoddy Cars, and DO NOT CARE!! BEWARE!! We purchased a vehicle for our son here. Three days later, the clutch went out. Min. $2000 worth of work is needed to get it back running. I BEWARE!! We purchased a vehicle for our son here. Three days later, the clutch went out. Min. $2000 worth of work is needed to get it back running. I called and spoke with the Sales Manager and the General Manager, both of whom advised they have no obligation to us. No moral compass here. They are the proverbial shady, used car dealer!! Go to CARMAX. In one phone call, they advised all of their cars come with a 5 day money-back guarantee...no questions asked. Also, if anything goes out within 30 days, you simply return it and they will fix it. THIS IS WHY the future of the car sales industry is going away from the dealerships!! More

They sold me a lemon Beware!.... I purchased a vehicle online through them and while it looked good in the pictures it's in need of 2000 worth of work just to be safe....W Beware!.... I purchased a vehicle online through them and while it looked good in the pictures it's in need of 2000 worth of work just to be safe....Warm air conditioning..Exhaust held together with rubber hose clamps.rusty shocks and brakes and didn't even get a drivers side floor mat...Imsuggest you find a different dealer because these guys are shady. More

Wonderful experience Great staff, first class treatment. Very accommodating. Convenient location. Friendly, prompt and clean! Fast service. Good communications. Best Cadi Great staff, first class treatment. Very accommodating. Convenient location. Friendly, prompt and clean! Fast service. Good communications. Best Cadillac dealer ever! Their people make the difference! More