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Quality Chevrolet - Service Center

Escondido, CA

4.4
391 Reviews

391 Reviews of Quality Chevrolet - Service Center

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April 14, 2024

Bill Smiegel in service has been extremely helpful with my 2019 Chevrolet Bolt. He is a great asset to the dealership. More

by dmirabile3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smiegel
Apr 16, 2024 -

Quality Chevrolet responded

Thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Bill is a great asset and I'm thankful to have him on our team. I appreciate your business! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 14, 2024

Very pleased with the quality and the service level of work done. My truck had a major transmission problem and they accepted it immediately. Upon completion it ran good as new. The service department is More

by john.kdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Apr 16, 2024 -

Quality Chevrolet responded

Thank you for the great feedback, John! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 14, 2024

Exceptional service. Helpful, friendly knowledgeable. My care was done on time and the work was excellent. More

by garyvlancione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Quality Chevrolet responded

Thank you for putting your trust in Quality Chevrolet Escondido, Gary! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 14, 2024

They did my oil change, multipoint vehicle inspection, and tire rotation in one appointment. I was very happy to just go in once. More

by altowse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Quality Chevrolet responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 12, 2024

If they just don’t leave any oily finger prints on my traverse, I would give it 5 stars. More

by normanray21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez
Apr 15, 2024 -

Quality Chevrolet responded

Thank you for your feedback. Your experience is not reflective of the service I aim to provide to our guests. I would like to hear more about your experience so I can ensure we prevent these issues from happening again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 07, 2024

Outstanding service quick timely. Once again Kathleen Garden provided excellent service. Kathleen raised the bar caring for customer. More

by alfierol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Garden
Apr 10, 2024 -

Quality Chevrolet responded

It’s great to know that Kathleen provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 07, 2024

Excellent service like always. Quick turn around and was done with service before the time expected. Thank you! More

by DAVIDGZMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Quality Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 06, 2024

When I made appointment, I noted to have my truck diagnosed for the theft derrent error message. I was told to make another appointment. I was not happy about that. More

by juandjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Quality Chevrolet responded

Juan, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so I can discuss this with you further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 05, 2024

This was the initial service of my new Camaro and the staff in the service department were professional and courteous! More

by bsmitchell
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Snodgrass
Apr 08, 2024 -

Quality Chevrolet responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Quality Chevrolet Escondido special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 05, 2024

The Service Representative who assisted me was professional, courteous and appeared to be very good at his job. I think his name was Joshua Snodgrass; he had a ponytail. The only observation I'd l More

by robholbulldog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep: Joshua Snodgrass
Apr 08, 2024 -

Quality Chevrolet responded

I am very sorry to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and I would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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