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Quality Chevrolet - Service Center

Escondido, CA

4.3
572 Reviews
Call Service Center (760) 871-4005

572 Reviews of Quality Chevrolet - Service Center

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November 13, 2024

Fast , efficient and friendly. Jose communicated time frames and stuck to them. Great experience . Thanks Jose! More

by jeff@hVOrtho.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 14, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had a fast, efficient, and friendly experience with us at Quality Chevrolet Escondido. We're glad Jose could keep you informed throughout the process. We hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2024

Service team was not very communicative and helpful. Did not receive call back regarding service More

by inigues.andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quincy
Report | Print
Nov 15, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I understand your experience with our service team was not up to the standards we strive for at Quality Chevrolet Escondido. Communication is essential, and I appreciate you bringing this to my attention. I encourage you to reach out to me directly so I can better assist you and address your concerns. Thank you for choosing us, and we hope to improve your experience in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2024

Horrible experience Would not recommend anyone to go through what I went through on that day!! Horrible More

by laura0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female
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Nov 15, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I genuinely appreciate your feedback, as it helps us understand areas where we need to improve. If you're open to discussing your concerns further, please reach out to me at Quality Chevrolet Escondido directly. We are committed to providing a better experience for our customers. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 12, 2024

Very nice people friendly we got it and out. No problem got done early. Thank you for your service. More

by mattyhayes11685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Quality Chevrolet responded

Thank you so much for your kind words! I'm thrilled to hear that you had a great experience with us at Quality Chevrolet Escondido. Our team is dedicated to providing prompt and friendly service, and it's wonderful to know that we met your expectations. I appreciate your feedback and look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 11, 2024

Always helpful and courteous. Usually correct in estimated time for service. Trust of those working on my car is very important. Thank you. More

by Joan Neumann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Quality Chevrolet responded

Thank you for your kind words! We’re glad to hear that you find our team at Quality Chevrolet Escondido helpful and courteous. Building trust is important to us, and we appreciate your recognition of our estimated service times. We look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 11, 2024

Great service everything was very clean and professional. My truck was in and out very quickly. More

by packfan04xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Quality Chevrolet Escondido. It's fantastic that our team provided you with clean and professional service, and that your truck was taken care of quickly. We look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2024

Great Customer Service, friendly and I like that they give you the option to shuttle somewhere nearby or hang in their waiting area. There is free wifi and coffee/water. They also have a vending machine! More

by ummluvlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated the customer service and our amenities at Quality Chevrolet Escondido. It's great to know that you enjoyed the shuttle service and found our waiting area comfortable. We strive to create a pleasant experience for all our customers and your feedback truly motivates us. We look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2024

I waited nearly 3 hours for a simple oil change. My appointment was at 9am, I arrived at 8:45. My truck was ready till almost 12. Also, the service staff member said my brakes need to be done but t More

by adstallard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quincey
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Nov 12, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. We understand how frustrating a long wait can be, especially for a service as straightforward as an oil change. We also appreciate your concerns regarding the brake evaluation. Quality Chevrolet Escondido strives to provide our customers with accurate and timely service, regardless of service agreements. I invite you to reach out to me directly so we can clarify your brake status and ensure you receive the service you deserve. Your feedback is valuable, and we want to address your concerns. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 07, 2024

Bill , the service writer is great at his job and is very thorough with communication and his customer service would recommend him to anyone More

by RANDY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Smigiel
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Nov 08, 2024 -

Quality Chevrolet responded

Thank you, Randy, for your wonderful feedback! We're thrilled to hear that our service writer provided great communication and customer service during your visit at Quality Chevrolet Escondido. We appreciate your recommendation and look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 07, 2024

Respectful, helpful people as soon as you walk in the door. Sincerely appreciate the kind direction and help. More

by IMJAYDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Quality Chevrolet Escondido to be respectful and helpful right from the start. Your appreciation means a lot to us. We look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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