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Quality Chevrolet - Service Center

Escondido, CA

4.4
483 Reviews

483 Reviews of Quality Chevrolet - Service Center

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October 07, 2023

Overall this last visit was better than the previous visits. I will say it was very nice having a female advisor. I will say their records of my vehicles aren’t quite up to par, even from previous visit More

by treparker73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Report | Print
Oct 10, 2023 -

Quality Chevrolet responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

Good suggestions, minimal upsell, washed vehicle, honored oil change agreement. Finished the work on. Time. More

by GARYBALFOUR75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Quality Chevrolet responded

Gary, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

Bill was very helpful and explained everything really well. The car was returned to me in excellent condition. More

by ostergaard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
Report | Print
Oct 09, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with Bill and our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

Estimated completion time was pushed multiple times, which caused me to have to leave my car overnight. Cost estimate also increased significantly from original estimate, as the brake service (that I or More

by violetmaysicard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gonzales
Report | Print
Oct 09, 2023 -

Quality Chevrolet responded

Thank you for sharing your feedback, Violet. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

Very unsatisfied purchase a 2023 Chevrolet Silverado 1500 tailgate does not work and they still can't fix it More

by ARACELIV23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis Singleterry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Quality Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Oct 07, 2023 -

ARACELIV23 responded

I would like someone just to fix my truck that I purchased about a month ago and till this day it has not gotten fixed no one has gotten back to me or responded and they were gonna file a grievance On my First car payment because I didn't have the truck for the first 3 almost 4 weeks. The worst experience with Chevrolet I would not recommend anybody to purchase from this dealer

October 05, 2023

Bill is always very good to make sure that all is completed Very helpful and kind . More

by frolmarylou71954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Quality Chevrolet responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Bill does for Quality Chevrolet Escondido and our customers. Hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 04, 2023

everything is ok, checked the oil. looked clean and was to top of dipstick tube. dont know what else was done but assume it was done as needed. More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Quality Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 04, 2023

Simon Gates is the reason I am giving the 5-Star rating/Excellent service response. He was very nice to work with and showed concern, was a great listener, and followed through with requests for ev More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Gates
Report | Print
Oct 06, 2023 -

Quality Chevrolet responded

Carolyn, I loved reading this review! Happy customers are our aim, and it appears Simon really hit the bullseye. I'll make sure to share your experience with him, and if you have any further questions or worries, I'm always available to help. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 04, 2023

Service was quick and the service department was attentive and very professional. The Service writer was also very professional and kept me informed of what was next to be done on my vehicle. More

by chriskast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Garden
Report | Print
Oct 06, 2023 -

Quality Chevrolet responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 02, 2023

Kathleen Garden takes care of me! She’s attentive & listens. I enjoy working with her! More

by Meshawn Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Garden
Report | Print
Oct 05, 2023 -

Quality Chevrolet responded

Meshawn, I am so glad Kathleen could take care of all of your needs at Quality Chevrolet Escondido. Thank you for giving this feedback! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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