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Quality Chevrolet - Service Center

Escondido, CA

4.4
484 Reviews

484 Reviews of Quality Chevrolet - Service Center

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October 13, 2023

I got a really great service on the dealer Escondido they helped me really good More

by fabian.fabian.hernandez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Oct 13, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Fabian! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 13, 2023

Kathleen was easy to communicate with and our vehicle was serviced quickly. We are very pleased with the quality of the service department. More

by robin37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
Oct 13, 2023 -

Quality Chevrolet responded

Robin, thank you for your kind words. We feel our service department is what makes Quality Chevrolet Escondido special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 13, 2023

Bill my service adviser, always does a great job. Tells me what need to done, and gets the job done in a timely manner More

by 1horse.buggy
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Quality Chevrolet responded

Thank you for the awesome feedback! You're right, Bill is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 12, 2023

Service was punctual about the appointment time and got me out of there exactly when they said they would. More

by jackreed85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a female, not Scott. Don’t remember her name.
Oct 12, 2023 -

Quality Chevrolet responded

Jack, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Quality Chevrolet Escondido. If there is anything more that I can do, please come back and see us again. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 12, 2023

Service was fast and professional. This was the first service for the car and the whole service team was terrific. More

by cbsmith92056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton
Oct 12, 2023 -

Quality Chevrolet responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 11, 2023

Kathleen is always a pleasure to interact with. She is knowledgeable and proactive and pleasant. More

by albrightideas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kathleen
Oct 12, 2023 -

Quality Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Kathleen does for Quality Chevrolet Escondido and our customers. Hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 10, 2023

Terrible communication. I dropped my car off for a simple repair that they had the parts for and the car was there for a week. The service advisor had no idea what was going More

by JMORGANEGG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott was not my advisor. Simon was my advisor and had no clue what was going on.
Oct 12, 2023 -

Quality Chevrolet responded

Thank you for your feedback. Here at Quality Chevrolet Escondido, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 10, 2023

I was concerned that my headlights were not working. Rogelio Hernandez showed me they were. I was concerned I had an antifreeze leak. Rogelio showed me it was up to the fill line. I felt immense re More

by MARILYNSTRADERBENNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez was the one who helped me.
Oct 11, 2023 -

Quality Chevrolet responded

Thank you for your wonderful feedback, Marilyn. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 10, 2023

This service was the best so far. I was unable to get oil change within two weeks but have hip surgery this week. Your Team allowed me to bring it in and squeeze it in. Thankyou More

by cdreed04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 11, 2023 -

Quality Chevrolet responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 09, 2023

Efficient service, not the same service level as a highline dealer I'm used to dealing with but above standard for domestic service dealers. Truck services were performed on time and on budget, no com More

by newingpistelak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Quality Chevrolet responded

Hello, we strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Quality Chevrolet Escondido's Service Department. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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