Quality Chevrolet - Service Center

We just went in for a oil change on our truck. We wl be scheduling a 160 mile service soon. We wl be scheduling a 160 mile service soon. More

As we normally do we scheduled our truck for the no charge oil change (included with the purchase).I went in alone (my husband waited in the truck) and was greeted by Juan and other people. As I was be charge oil change (included with the purchase).I went in alone (my husband waited in the truck) and was greeted by Juan and other people. As I was being written up for the service Juan who was assisting me mentioned that at 30 mi the truck needed additional service. He said this right after he mentioned the “no cost” service we had scheduled. He mentioned some of the things that would be done but never mentioned the price of each item or the fact that it was NOT included in the “no charge” service. I understood that he incorporated the 2 services under the “no charge” oil change. I explained to him that we drove down from near San Ysidro and that it would be fine to have everything done at this time. He went ahead and made some notes on his computer and did NOT mention anything about the additional service being out of pocket. I agreed to the service still under the impression that it was at no charge since he never pointed out what the cost would be. He said it would take a few hours and I said it was okay that we were going to be in the area having breakfast and just hanging out. With our dog. At about 12:19 pm my husband received a call/text letting us know that the truck was ready. When I got to the window Juan instructed me to go to the cashier to check out. I normally do this and they just file paperwork and hand me my keys but this time the young lady said I needed to pay $688.! I said what?! I was in shock to even hear I had to pay. I thought that maybe it was an error and explained to her that the service is at no charge because we purchased our brand new truck at the dealership in 2019. I proceeded to ask what the $688 was for and she (for the first time) said that the 30 mil service plus labor was $688. I couldn’t believe what I was hearing. I NEVER agreed to pay and certainly not that outrageous amount. I told the young lady that I was NEVER informed that I needed to pay anything and certainly not $688. Had I known ahead of time that the cost was over even $100 I wouldn’t have consented to the service. It was the 2nd of the month I had just paid my bills, car payment, insurances etc. I did not have the money to pay. The young woman called Juan and he said yes you agreed to the service. I told him I only agreed to the service because he said it was included with my free of charge oil change.I told him as I looked him directly in the eyes that he did not mention anything about the cost or that there was even a cost! He said I agreed to the service and that he said it would be $180 for one item etc. I again looked him straight in the eyes and I told him he never told me in my face that I would have to pay for anything. It was basically his word against mine. Maybe a misunderstanding? I told him that there was no way I would tell him that I was okay with paying $688. I told him and the young lady that I was sorry but I didn’t have the money. Juan walked away and said he would see if there was something he could do about the bill. I went out and got my husband who asked the cashier what they were charging for. She described the items and cost and we were floored. All that stood out to me was the $400 for labor! We left the car at the dealership at 9:45 or so & picked up at 12:19!!!! $400 for labor is a robbery because what was done was something a that Jiffy lube would do for $49. We could not believe it, there was no way in the world that it cost that much. When Juan came back he said he was able to lower the bill and the company was losing out. The new bill (also outrageous was $490.41. I was still in shock and on the verge of tear but I knew I had to pay to get my keys & truck back. I put the charge on my credit card that I know have to pay on with interest. This was the first time we’ve had such an awful experience. We left angry, upset, disappointed and stressed. I would not recommend anyone else to have to deal with this situation. Unacceptable! More

They've been patient and helpful Explained things thoroughly Helped me understand what I was doing wrong thoroughly Helped me understand what I was doing wrong More

Great service Eddie and Junior where really helpful i would go back again and buy another car from here. would go back again and buy another car from here. More

Bill (service) was very engaged with my repair needs with a fast turn around time. a fast turn around time. More

I have been taking my new Chevys to quality for many, many years and their service is always excellent. many years and their service is always excellent. More

They are always helpful and tell me exactly what needs to be done. Always polite and friendly. be done. Always polite and friendly. More

I tried to schedule an appointment online, however the first appointment was months away. I called to try to make an appointment on two occasions, never got a call back. Finally I got in touch with some first appointment was months away. I called to try to make an appointment on two occasions, never got a call back. Finally I got in touch with someone and they got me in a week later, which was much better than trying to schedule online. Took my truck in for its 3rd battery in 5 years, which seems a little crazy to me. I agreed to leave my truck overnight so they could run some tests on it. I asked when it would be finished and they told me around 10 am. That were very nice and gave me a ride home. The next day, I called around 12 to get an update on my truck. I got a call back after 1 saying they are still running tests on it. I finally got my truck around 5 pm. The service writer should have called me in the morning to let me know that it would have taken longer than expected to fix my truck, instead of me calling them for an update. 10 am and 5 pm is a big difference in time. This is the second service writer I have had in the past couple of months. I took my truck in another time and they damaged it backing out of the bay after an oil change. It had to go to the auto body shop to be repaired. It had to go back 3 times because they didn't get the work completed correctly. The service center manager didn't even apologize and gave me attitude when I questioned their inability to get the work done the right way. The only reason I go back there is because of the lifetime oil change or else they would never get my business. More

Took truck in for rear differential pinion seal leak the first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in they kept all day, got truck back with the same problem! Pinion still leaking. Called dealer again, they want us to take it back…. All I have to say is that repair service sucks! Very disappointed! More