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Quality Chevrolet - Service Center

Escondido, CA

4.3
572 Reviews
Call Service Center (760) 871-4005

572 Reviews of Quality Chevrolet - Service Center

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January 01, 2025

Your service representative are to rude not very helpful I was earlier to my appointment but I was told they couldn’t help until my appointment and I never got a call when my car was ready to pick up and un More

by rojas1a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t get help by none of them
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Jan 02, 2025 -

Quality Chevrolet responded

Thank you for your feedback. I understand your concerns regarding your experience at Quality Chevrolet Escondido, particularly with our service representatives. It’s important to me that our customers receive timely and helpful service. I appreciate you bringing this to my attention and encourage you to contact me directly so I can address your issues more thoroughly. Your experience is valuable, and I aim to improve. Thank you again for your insights. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 29, 2024

JOSH IS VERY EFFICIENT AND ATTENTIVE. I DON'T LIKE THE WEB APPOINTMENT SYSTEM, it would not let set with him. More

by jpgsd2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Dec 30, 2024 -

Quality Chevrolet responded

Thank you for your feedback! I'm glad to hear that you found our service efficient and attentive. I appreciate your concern regarding the web appointment system not allowing you to schedule with Josh. Your input helps us improve our processes at Quality Chevrolet Escondido. Please feel free to reach out if you have any further suggestions or if there's anything else I can assist you with! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 27, 2024

I my truck went in for service , took longer than usual for brakes and a couple of small things . They broke the fuse on the battery and I got charged for it .2 weeks no car no loaner. Went back again af More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Dec 30, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand your frustration regarding the service delay and the issues with your brakes. Please reach out directly to Quality Chevrolet Escondido so I can address your concerns and work towards a resolution. I appreciate your feedback and look forward to hearing from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 26, 2024

all good, on time, good service, nice waiting room, good coffee, clean bathroom's, free water ! More

by JWAGEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Smeigle
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Dec 28, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed your visit to Quality Chevrolet Escondido. It’s great to know that you appreciated our service, waiting area, and amenities. We look forward to welcoming you back for your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 22, 2024

Thank you Joshua Snodgrass for you great effort, quality service, and your commit to being professional with integrity for taking care of my Silverado oil change issues. Thank you again. Quality Chevrolet n More

by nevets0625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Snodgrass
Report | Print
Dec 24, 2024 -

Quality Chevrolet responded

Thank you for your kind words! I am happy to hear about your positive experience at Quality Chevrolet Escondido. Your shout-out to Joshua and his dedication to quality service is much appreciated, and we agree that he is a valuable member of our team. We look forward to assisting you with your Silverado in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 21, 2024

Great service professionals and very friendly. Always helping such a great team. Mrs Maria is wonderful thank you so much !!! More

by losincreiblesgdl64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs Maria service depto
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Dec 23, 2024 -

Quality Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our team at Quality Chevrolet Escondido. We truly appreciate your recognition of Maria and our service professionals. We look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 20, 2024

It was a great customer service experience! I would recommend Quality Cheverolet to anyone, Merry Christmas! More

by highfillclaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Quality Chevrolet responded

Thank you for your wonderful feedback! We’re thrilled to hear you had a great customer service experience at Quality Chevrolet Escondido. Your recommendation means a lot to us. Wishing you a Merry Christmas as well! We look forward to serving you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 18, 2024

Scott Holtz was great to work with dropped off Sunday at the key drop he called me Monday morning truck was done that afternoon. More

by inddav98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience working with Scott at Quality Chevrolet Escondido. It’s fantastic that your truck was completed so quickly. I appreciate your trust in us and hope to assist you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 18, 2024

They always have pleasant personnel and a clean and comfortable waiting room. They provide very good and reliable service. More

by yolandajimenez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Quality Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had a pleasant experience at Quality Chevrolet Escondido. Our team takes pride in providing reliable service and maintaining a comfortable environment for our customers. I appreciate your feedback and look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 17, 2024

Good service not sure about parts guy. He seemed confused. Simple questions and took forever More

by billy_86612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Dec 19, 2024 -

Quality Chevrolet responded

Thank you for your feedback, Billy. We're glad to hear you received good service overall. We understand your concerns regarding the parts department's responsiveness. Your experience is important to us, and we appreciate you bringing it to our attention. If you have further questions or need assistance, please feel free to reach out to me. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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