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Quality Chevrolet - Service Center

Escondido, CA

4.3
572 Reviews

572 Reviews of Quality Chevrolet - Service Center

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August 03, 2024

Personable service personnel and service managers. Way too long a period of time for a small item...basically 48 hours for a TCM software update. Not sure they listened well to concern. I had to ca More

by rogerduq2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan service manager
Aug 05, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the service timeline for your TCM software update and the communication you received during that process. At Quality Chevrolet Escondido, we strive to listen to our customers and address their concerns effectively. Your input is invaluable, and we will certainly take your suggestions about offering loaners or rentals into consideration for future service visits. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to me directly. We hope to serve you better in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 02, 2024

I recently had the pleasure of working with Josh, and I couldn’t be more satisfied with the experience. From the moment I walked in, Josh was attentive, knowledgeable, and genuinely interested in helping m More

by JOE@BENCHMARKLANDSCAPE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSHUA SNODGRASS
Aug 02, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful review! I'm thrilled to hear about your positive experience with Josh at Quality Chevrolet Escondido. Our team takes pride in providing exceptional service, and it's great to know that Josh was able to assist you with your truck issue so effectively. I appreciate your recommendation and look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 01, 2024

The Best Dealership in San Diego County keep up good work and care of your customers More

by jessec1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Aug 02, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you consider Quality Chevrolet Escondido the best dealership in San Diego County. I truly appreciate your kind words and are committed to taking great care of our customers. I look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 31, 2024

Juan Gonzales took care of me and my wife on our car. It took longer than we expected but they took care of our needs More

by paulgarcia35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Aug 01, 2024 -

Quality Chevrolet responded

Thank you, Paul, for your review! We're glad to hear that Juan took care of you and your wife during your car-purchasing experience at Quality Chevrolet Escondido. We appreciate your understanding regarding the time it took. Your satisfaction is our priority, and we hope to assist you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 31, 2024

I always appreciate the service. This time they went back and checked on something again to make sure it was done to my liking. I really appreciate them going the extra mile to make More

by BSSTERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
Aug 01, 2024 -

Quality Chevrolet responded

Thank you so much for your kind words! We at Quality Chevrolet Escondido are thrilled to hear that you appreciate our team's efforts to go the extra mile for our customers. Your satisfaction is our top priority, and I'm glad we could ensure everything was to your liking. I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 31, 2024

I think they did a great job, also Mr Snodgrass was knowledgeable and helpful! Everything went smooth More

by stevencalifornia2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr snodgass
Aug 01, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Quality Chevrolet Escondido. It's great to know that Mr. Snodgrass was able to assist you effectively. We appreciate your feedback and look forward to welcoming you again next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 31, 2024

Always get great service at Quality Chevrolet. If you have somewhere to go while your vehicle is getting serviced they have a free shuttle to and from. More

by tommregan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Quality Chevrolet responded

Thank you so much for your kind words! We're glad to hear that you always receive great service at Quality Chevrolet Escondido. It's wonderful that you found our free shuttle service convenient during your vehicle's service. We appreciate your feedback and look forward to seeing you again for your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 31, 2024

Too expensive for what was performed. Friendly staff, seemed knowledgeable. Didn't wash the vehicle like they used to. More

by DEVELAND0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Quality Chevrolet responded

Thank you for your feedback. We appreciate your thoughts on your recent visit to Quality Chevrolet Escondido. I'm glad to hear that you found our staff friendly and knowledgeable. We understand your concerns regarding pricing and the vehicle wash service, and we value your input as we strive to maintain our high standards. Please feel free to reach out to me directly if you would like to discuss this further. We hope to see you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 30, 2024

Todo muy bien y Co mucha caidad muchas gracias a todos en especially a Rogelio More

by saturnino1954.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Quality Chevrolet responded

Thank you for the 5-star review! I am delighted to hear that you had a great experience with us. Rogelio and the rest of the team at Quality Chevrolet Escondido are grateful for your kind words. I appreciate your support and look forward to assisting you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 27, 2024

Customer service was lacking. It doesn’t take much to do your job as a service center. It wasn’t really that busy I felt like I was jumping through hoops to get someone’s attent More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Quality Chevrolet responded

Thank you for sharing your recent experience with us at Quality Chevrolet Escondido. I appreciate your feedback about the service center and understand the importance of efficient and attentive customer service. We strive to provide a seamless and hassle-free experience for all our customers. Your comments will be shared with our team for further improvement. Should you have any additional feedback or concerns, please don't hesitate to reach out to me. We value your business and hope to better serve you in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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