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Quality Chevrolet - Service Center

Escondido, CA

4.3
572 Reviews

572 Reviews of Quality Chevrolet - Service Center

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August 21, 2024

Excellent service from Josh. He is thorough and works to ensure top quality service is recommended and provided. More

by mark.wolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in the Service Department. Give him 5 Stars
Aug 23, 2024 -

Quality Chevrolet responded

Thank you for your wonderful feedback, Mark! We're thrilled to hear that you received excellent service from Josh at Quality Chevrolet Escondido. We pride ourselves on providing top-quality service, and it's great to know that Josh ensured your experience met those standards. We appreciate your support and look forward to welcoming you back in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 19, 2024

I was provided with excellent service. I would definitely have my Camaro serviced at Quality Chevy again. More

by MDHSU1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Snodgrass
Aug 21, 2024 -

Quality Chevrolet responded

Thank you for your wonderful feedback! I'm thrilled to hear that you received excellent service at Quality Chevrolet Escondido and that you plan to have your Camaro serviced with us again. I look forward to seeing you on your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 17, 2024

I had called about a warning sign on my car (service brake monitor system) and said they would check while rotating tires. Juan told me that's normal to get that message when part is touching pads and t More

by sll31379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Aug 19, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. We understand your concerns regarding the service brake monitor system and how frustrating this situation must be for you. At Quality Chevrolet Escondido, we strive to provide clarity and value during your visits. I encourage you to reach out to me directly to discuss this further; I'm here to address your concerns and provide the best possible solution for your vehicle. Thank you for your feedback, and I hope to assist you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 15, 2024

The attendant, Kathleen (? ) is highly knowledgeable and nice to work with, she’s friendly and polite More

by drew46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Quality Chevrolet responded

Thank you for your kind words! We truly appreciate your feedback about Kathleen. At Quality Chevrolet Escondido, we strive to provide exceptional service, and we're glad to hear that you had a positive experience. We hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 15, 2024

The service was great. In and quickly even though it was obvious they were very busy. The lifetime oil change is an amazing benefit. More

by socaltom2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Aug 15, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Quality Chevrolet Escondido, even during our busy times. It's fantastic that you appreciate the lifetime oil change benefit. We look forward to seeing you again for your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 14, 2024

It's a great location other option is Temecula. Jose the sales representative is great to work with. Service center is decent. Waited 2 hrs for a scheduled appointment for an oil change. Wish they More

by britt.valle.wier
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE in Sales
Aug 15, 2024 -

Quality Chevrolet responded

Thank you for your feedback! I'm glad to hear that you found our location convenient and enjoyed working with Jose. I appreciate your comments regarding the service center. Your experience waiting for your oil change is important to me, and I understand the value of timely updates. I will certainly work on improving our communication during service appointments at Quality Chevrolet Escondido. If you have any further concerns or suggestions, feel free to reach out to me directly. I look forward to serving you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 12, 2024

People were pleasant however it was marked that I needed new windshield wipers. I had just replaced the windshield wipers. They were brand new so the inspector or mechanic evidently didn’t even look at my w More

by joeruzz40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the inspection process at Quality Chevrolet Escondido. It's great to hear that our team was pleasant, but I understand your concern about the windshield wiper assessment. I strive for accuracy in our inspections, and I will ensure this feedback is addressed. If there's anything else I can assist you with or if you'd like to discuss this further, please feel free to reach out. Thank you again for your input! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 06, 2024

Everyone was friendly and extremely helpful. From the initial call to make an appointment, to the reminder texts, to the pick up of my car. I dropped off my car on a Friday and they estimated th More

by Ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Aug 07, 2024 -

Quality Chevrolet responded

Thank you, for the wonderful review! I'm thrilled to hear that your experience at Quality Chevrolet Escondido was so positive, from your first call to the quick turnaround on your car. Your satisfaction is our priority, and I appreciate you taking the time to share your experience. I look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 06, 2024

Service Advisor (Alex) was available at appointment time. Vehicle taken to service bay and returned to me within 45 minutes. Excellent service response and quality of care for my vehicle. Minimal disrupti More

by vlweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 07, 2024 -

Quality Chevrolet responded

Thank you for your kind words! I'm thrilled to hear about your positive experience with Alex at Quality Chevrolet Escondido. I strive to provide excellent service and minimize disruption to our customers' days. I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 03, 2024

I was charged 300 for c8 oil change. Last time I paid about $225 in Carlsbad. Current price on carlsbad is $250. Thought eggs and chevys were cheaper in the country they also quoted $100 More

by bens993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 05, 2024 -

Quality Chevrolet responded

Thank you for your feedback regarding your recent experience at Quality Chevrolet Escondido. I understand your concerns about the pricing for your C8 oil change and transmission service. We strive to provide competitive rates, but I recognize that transparency in pricing is essential. If you would like to discuss this further or if there's anything we can do to improve your experience, please feel free to reach out to me directly. We appreciate your input and hope to have the opportunity to serve you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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