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Quality Chevrolet - Service Center

Escondido, CA

4.3
572 Reviews
Call Service Center (760) 871-4005

572 Reviews of Quality Chevrolet - Service Center

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September 17, 2024

Usually a great experience. Last time they made me sit around for 30-40 minutes after truck was done. They were too busy More

by james@freedomsec.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I appreciate your loyalty to Quality Chevrolet Escondido and understand that your last experience did not meet our usual standards. Your concerns about the wait time after your truck was ready are important to me, and I am continuously working to improve efficiency during busy times. Please feel free to reach out to me directly with any further concerns. I look forward to serving you better in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 16, 2024

Service adviser was excellent, very kind and attentive to our needs. will definitely return to dealership More

by japal777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSHUA SNODGRASS
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Sep 18, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that our service advisor provided you with excellent support and attentiveness. At Quality Chevrolet Escondido, I strive to meet our customers' needs and I look forward to welcoming you back soon. If you have any questions or need assistance in the future, please don't hesitate to reach out! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 14, 2024

Window regulator broken: - $215 to remove a door panel which takes 15 minutes to someone who does it for the first time? - $180 for a regulator (when it costs $45 online). - $450 estimated for the work More

by gerald13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It's not the employee, it's the process.
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Sep 16, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the pricing for the window regulator repair. At Quality Chevrolet Escondido, I strive to provide competitive pricing and quality service. I appreciate your feedback and would like to encourage you to contact me directly to discuss your experience further. Your satisfaction is important to me, and I want to ensure we address your concerns appropriately. Thank you for bringing this to my attention. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 13, 2024

They got me in and back on the road in good time. I’ve always had good service there. More

by defelbab
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Quality Chevrolet Escondido and that we got you back on the road quickly. I appreciate your trust in our service and look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 13, 2024

Father helped me by taking truck in. He was scammed into paying for additional services that were not requested or required, costing an additional $600.00. More

by jscorwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gonzales
Report | Print
Sep 16, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand that the additional services your father was charged for were unexpected and not requested. I appreciate your feedback, as it helps us to better serve our customers. Please feel free to reach out to me directly at Quality Chevrolet Escondido so we can discuss this matter further and work towards a solution. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 12, 2024

The oil change was overdue because the oil pan screw had been damaged during the previous oil change. I had to wait weeks for the part to be obtained due to a nationwide shortage of parts. The news that M More

by janetphillips03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I appreciate your patience while waiting for the part due to the nationwide shortage. It’s certainly unfortunate to hear about the end of the Malibu production, but I'm glad to know you enjoy your vehicle. If there’s anything else I can assist you with, please don’t hesitate to reach out to Quality Chevrolet Escondido. I look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 12, 2024

I love that Maria is back! She has always taken care of our Chevy vehicles. Great service! More

by marchavez92069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria is our service person, she’s perfect
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Sep 13, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful review! I'm thrilled to hear that you love having Maria back at Quality Chevrolet Escondido. She truly goes above and beyond to care for our customers and their Chevy vehicles. I appreciate your kind words and look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 12, 2024

Courteous The car was serviced, washed and parked at the door and the time they said it would be like that More

by bnbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan gonzales
Report | Print
Sep 13, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm delighted to hear that your car was serviced promptly and returned to you in great condition at Quality Chevrolet Escondido. Our team strives to provide excellent service and make every experience a positive one. I look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 12, 2024

The only guy I deal with in service is Bill can you I could tell he’s a very good employee More

by jgdrealestate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brok and bill
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Sep 13, 2024 -

Quality Chevrolet responded

Thank you for your kind words! I appreciate your recognition of Bill and his excellent service at Quality Chevrolet Escondido. I'm glad to hear that you have had a positive experience with him. I look forward to seeing you again for all your service needs! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 09, 2024

Joshua was very patient & knowledgeable as I asked multiple questions regarding my repair. Very satisfied with service and work completed More

by nctrower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Snodgrass
Report | Print
Sep 11, 2024 -

Quality Chevrolet responded

Thank you! We truly appreciate your kind words about your experience working with Joshua at Quality Chevrolet Escondido. Our team aims to provide knowledgeable and patient service, and we're delighted to hear that you felt satisfied with the work completed. We look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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