Quality Chevrolet

I spoke with Yvonne and confirmed an out-the-door price. Then I called to finalize everything and was connected to a different salesman (didn’t catch the name) I explained my situation and all the numbers, Then I called to finalize everything and was connected to a different salesman (didn’t catch the name) I explained my situation and all the numbers, and was then given a completely different price from the sales manager. Just shy of 7k markup from where we started- This markup was explained to be mostly rebates that I’m missing out on which is very fishy. California rebate would NOT be worth that much for a v8, and I’ve confirmed from other certified GM dealers that you can only stack one rebate + Chevy Cash at this time… Don’t expect an easy experience. This dealership will attempt to nickel and dime. Read all other reviews too. Now I know I’m not the only one. More

Chevrolet Corp should minimize the inventory they receive for falsely advertising prices online through cars.com and autotrader. Click bait displays on web! for falsely advertising prices online through cars.com and autotrader. Click bait displays on web! More

This place sucks! They are extremely dishonest with their online pricing and in person. They told me a truck I liked was $36k and then when I tried to buy the truck th They are extremely dishonest with their online pricing and in person. They told me a truck I liked was $36k and then when I tried to buy the truck they told me it was nearly $2k more. Avoid this place at all cost! More

Advertising a car that is waiting for a replacement battery. Also tacks on a protection package for $1395.00 which is not included in the actual price until you ask. battery. Also tacks on a protection package for $1395.00 which is not included in the actual price until you ask. More

They show cars on their website that they don't have. How is it possible? Don't have and it's not in transit 🤬 How is it possible? Don't have and it's not in transit 🤬 More

I have purchased several vehicles from Quality Chevrolet over the years, Always a GREAT experience! Everyone I have worked with went above and beyond to make sure we were completely satisfied! over the years, Always a GREAT experience! Everyone I have worked with went above and beyond to make sure we were completely satisfied! More

Attempted to get assistance through email but I felt the salesperson was not interested in providing me with help and gave very short closed responses when inquiring about my options to purchase salesperson was not interested in providing me with help and gave very short closed responses when inquiring about my options to purchase More

The people at Quality Chevrolet epitomize what most American think of used car salesmen. Even though I was at the new car section, they clearly belonged across the street on the used car side. I had be American think of used car salesmen. Even though I was at the new car section, they clearly belonged across the street on the used car side. I had been in communication with Richard on a new car. When one became available he texted me and said "Hello Mike, I just spoke to my sales manager and he let me know the vehicle is still getting prepared to be brought out but he does not want you to miss out on it. Can you head over now to go over all the information and options?" I quickly replied "Yes I can. Address please" then followed up seconds later "Heading up now", then a couple seconds later wanted to let them know that I was coming from a distance; "from Chula Vista" When I arrived I looked at my phone to get the salesman's name and i saw a text that I got while enroute to the dealership saying someone else is already buying the car.... from Richard, the same guy that told me to head on up. Today, Quality Chevrolet in Escondido showed their true colors. That all they care about is the sale not the customer. I spoke with Richard and asked him if it was OK to tell a customer to drive up from a distance telling him " .... does not want you to miss out on it' and then selling the car right from under me. he would not answer. In other words he had no opinion because it's all about the sale and not the customer. All Quality Chevrolet want to do is make a buck and they do not care how they make that happen. Then I spoke with the General Manager, same story from him. I told me they work solely on a first come first serve. So, does not matter that I'm driving from a distance. I told him no one told me first come first serve. That would be critically important for customer coming from a distance. I showed him the texted messages and nowhere did it ever mention first come first serve. Why? Because its's all about the sale and not about the customer. To further prove this. After about ten minutes with the general manger, I told him what really disappoints me about our discussion is that he had not even mentioned anything like "what can I do to make it right for you?" The reason is because they are all about the sale and not about the customer... that never even enters these folks minds. I called another dealership and they said when the car becomes available they would call all the folks on their list BUT that when they get a taker they would definitely not sell the car from under them. Yea, Quality Chevrolet look like a new car dealership, but they have used car sales mentality. More

Took truck in for rear differential pinion seal leak the first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in they kept all day, got truck back with the same problem! Pinion still leaking. Called dealer again, they want us to take it back…. All I have to say is that repair service sucks! Very disappointed! More

Went car shopping yesterday to try to find my wife a new mom car. I was planning on stopping at every dealership on auto park way to see what’s out there and see how this crazy car market is. I stopped at mom car. I was planning on stopping at every dealership on auto park way to see what’s out there and see how this crazy car market is. I stopped at quality Chevrolet first, and was helped out by Jacob Trippy. He helped me navigate different options, listened to what I was looking for, and he made us the perfect recommendation. I didn’t even go to any other dealership… Paperwork was a breeze and Jacob + manager, Richard, got me to my perfect monthly payment. They truly made me feel like this car market isn’t even crazy. Big thanks to Jacob on helping us with our brand new red hot Chevy Blazer! More