Quality Chevrolet

Certainly — here’s a more polished and professional version of your message while still conveying your frustration clearly: ⸻ I own a 2024 Silverado and have now taken it in for service twice due version of your message while still conveying your frustration clearly: ⸻ I own a 2024 Silverado and have now taken it in for service twice due to the same issue — a concerning noise during cold startup. Both times, I left my truck overnight so the technicians could experience the issue firsthand. On the second visit, I even met with the service manager and demonstrated the noise in person, as well as showed video recordings I’ve taken of it. Despite all of this, I left with the issue still unresolved. The explanation I received was that since everything “checks out fine” and nothing has officially “broken” yet, they can’t perform any repairs — essentially saying that unless a part fails completely, there’s nothing they can do, even though the noise was acknowledged and heard by the technician. I was told this limitation was due to how insurance or warranty work is approved, which I find extremely frustrating and difficult to accept. As a loyal GMC customer for nearly 11 years, having purchased three vehicles during that time, I’m very disappointed — especially since I’ve had issues with the last two vehicles. This experience has made me seriously question whether GMC is still worth my time, money, and trust. ⸻ Let me know if you’d like to tailor it further for an email, complaint form, or social media post. More

Best team in all Dan Diego County! ! Always going the extra mile to help the customer's needs! Thank you Alex!! ! Always going the extra mile to help the customer's needs! Thank you Alex!! More

I am really grateful with the great work that you guys have provided with these years that I have been with you guys have provided with these years that I have been with you guys More

We were very impressed with the service. Eddie was patient and we got thorough information. He offered us water and snacks during our wait. He answered all our questions and he understood ou Eddie was patient and we got thorough information. He offered us water and snacks during our wait. He answered all our questions and he understood our needs. The location was very clean. More

Scheduling the appointment was easy. They had a time that would work for me and the service was fast. They had a time that would work for me and the service was fast. More

Awesome as always. Thanks Quality Chevrolet, Thanks Josh, and as always Thanks Edd Carr. Love it, love it, live it Thanks Quality Chevrolet, Thanks Josh, and as always Thanks Edd Carr. Love it, love it, live it More

They were quick, repair was made in a timely manner and with estimated budget. Checkout was easy and quick. with estimated budget. Checkout was easy and quick. More

I just wanted to take a moment to share some positive feedback about my recent truck purchase. It was truly a great experience from start to finish! Roman and JR went above and beyond to make the proc feedback about my recent truck purchase. It was truly a great experience from start to finish! Roman and JR went above and beyond to make the process smooth, transparent, and pressure-free. They were incredibly knowledgeable, answered all of my questions, and made sure I was comfortable with every step. What stood out the most was their professionalism and willingness to work with me to find exactly what I needed, no pushy sales tactics, just honest and helpful service. It’s not every day that making a big purchase like this feels easy, but they made it happen. Thank you both for your exceptional service and positive energy, it really made all the difference. Highly recommend working with them if you're in the market for a new vehicle! More

Our salesperson Cristian was great! But can’t leave a 5 star because we had to wait so long for the finance office. Could’ve been done an hour and half earlier. Need to streamline the p But can’t leave a 5 star because we had to wait so long for the finance office. Could’ve been done an hour and half earlier. Need to streamline the process faster. More

Same thing car still runs terrible like I said in last comment I think they are trying to make it so I have no warranty and have to pay out of pocket comment I think they are trying to make it so I have no warranty and have to pay out of pocket More