Purvis Ford Lincoln, Inc. - Service Center

Went in for “the works” tire rotation and oil change, and state safety inspection. Requested synthetic Mobil 1 oil, not synthetic blend, service advisor informed me he would call me to tell me how much it wo state safety inspection. Requested synthetic Mobil 1 oil, not synthetic blend, service advisor informed me he would call me to tell me how much it would be prior to performing oil change. Purview had my truck all day for a previously scheduled appointment dropped off at 10 picked up at 6pm, never got a call to tell me synthetic oil change price, instead got a call that truck was ready for pickup. Didn’t mind I didn’t get a call with the price as I had full synthetic oil changes prior and new estimated price. When I got there, the service advisor I dealt with had already left for the day and the service department had out the wrong oil (synthetic blend) in my truck. Also, was handed keys and had to “find” my own truck in there service lot, must have been too busy to bring truck up for me, paper floor mat, plastic, mirror tag all left in my truck for me to clean up as well. This is the second disappointing visit to this dealership in a row. Called the dealership today to speak to service advisor, was told he was on the phone with another customer and would call me right back, it’s been hours, and wanted to give them an opportunity to explain what happened, but obviously they aren’t interested in resolving issues. More

Was my very first time bringing in my newly bought Ranger for its very 1st oil change. Staff was helpful, courteous and professional. Only problem I had was that it took way too long and with no communicatio for its very 1st oil change. Staff was helpful, courteous and professional. Only problem I had was that it took way too long and with no communication to me while I waited, watching people who came at the same time, already done an hour or more before I was. I didn't understand that and I had to go and find the service dept and ask why I had been there for over 2 and a half hours for a simple oil change with no communication. That didn't sit with me very well. I'm a first time customer, who bought a truck from you and 1st time visitor to your service department who should've been showed the "ropes" and explained a little bit more to a newbie who didn't know even where to go and sit/wait for that matter. I do like the people and the dealership overall BUT with the Service Dept., that should be handled a bit better in their processes. Explanation of the Questions below: How well did the dealership sanitize the vehicle? I marked poor because I didn't see any done. How were contactless transactions at this dealership? I marked poor because from shaking staffs hands to exchanging paperwork, there was nothing contactless about anything which was fine by me. How was your service pickup and delivery with this dealership? I marked poor because of my explanation above about waiting so long without any updates or reasons why. More

I've been taking my car to the Purvis Ford dealership for nearly 15 years, and over the past few years, they have become increasingly unprofessional. This time they kept my SUV for nearly 3 weeks. When my nearly 15 years, and over the past few years, they have become increasingly unprofessional. This time they kept my SUV for nearly 3 weeks. When my husband dropped it off he was told Tony would call us to let us know what needs to be done. Once we were told what had to be done Tony was to call us with updates because the part had to be ordered, ok sure. Well, Tony never called once, we had to call and ask for the status every other day. Three weeks later, on 2 Sept we called to see if my SUV was ready, Tonly calls back at closing and says, "oh yeah your car is ready," when we asked why no one called us and let us know it was ready to be picked up early Thursday, Tony replies, "oh we were busy," Busy!!!!!? That irresponsible, unprofessional jerk, did not have the courtesy to call us even once, to tell us the status of my car. Not only that, if you're going to have a customer's vehicle for a week or longer, and you know this, give them a loner vehicle you jerk. I'm reading all these great reviews, and all I can say is you must not be a minority. More