Purvis Ford Lincoln, Inc. - Service Center

Terrific service and professional representatives. I have used this dealership for years and still prefer them over other repair options available. I will continue to get my car serviced through them I have used this dealership for years and still prefer them over other repair options available. I will continue to get my car serviced through them. More

Customer Service Excellent service provided by your part department and your service department. Highly professional and responsive to customer needs. good product kn Excellent service provided by your part department and your service department. Highly professional and responsive to customer needs. good product knowledge and ver accommodating to the customer. More

Always exploited. I've been coming to have my 2007 Expedition repair hear for 8 years. I never leave without them coming up with some additional work that need to be d I've been coming to have my 2007 Expedition repair hear for 8 years. I never leave without them coming up with some additional work that need to be done. Recently, I went for an oil change only to be told that I need a new engine, a $8,500.00 job. I find this odd because I have friends that have this same automobile that have well over 300,000 miles. More

Great service from Daniel Mullins. Had talked with Dan last week about an issue with my F250. He set me up with an appointment on Tuesday 11/12.. My issue was taken care of promptly. Da Had talked with Dan last week about an issue with my F250. He set me up with an appointment on Tuesday 11/12.. My issue was taken care of promptly. Dan sold me my truck when he was a salesman & I am happy to carry on my friendship with him on his new journey with the service department. Great asset to the Purvis family. More

Service 2018 Mustang Timely service, no problems. Everyone is so kind. Mr. Patrick chatted an d asked about family members. Nice to be part of the Purvis Family.... Timely service, no problems. Everyone is so kind. Mr. Patrick chatted an d asked about family members. Nice to be part of the Purvis Family.... More

Too long to do too little. On Saturday, 9 November, I bought my car in for a Virginia State Inspection. My tire indicator indicated my tire(s) were low on air. Additionally, On Saturday, 9 November, I bought my car in for a Virginia State Inspection. My tire indicator indicated my tire(s) were low on air. Additionally, I requested the technician check for when my next oil change was due since the previous Purvis sticker had faded out and could not be read. After more than an hour of waiting my vehicle came out of the shop. No new oil decal, no air in the tires and the light was still on and I was so fed up I just left. Some of us customers were treated to a real clown show by the employees -- it was unnecessary and unappreciated. Perhaps it would be wise to advise you employees how to act in a mixed company environment. By the way my car is a 2018 Ford Escape with less than 5,000 miles. I was the 2nd customer in on a first come first serve basis. Normal time to complete a Virginia inspection is about 20 minutes, so why was my car in the bay for over an hour. Go figure - reasonable and prudent service was not going to happen this day. I have purchased several cars from the dealership but obviously not for the service received. More

experience on my 7500 mile checkup. I looked d over the e results of my 7500 mile maintenance checkt up and so many item,s were check,on the sequence of processing th vehicles are very I looked d over the e results of my 7500 mile maintenance checkt up and so many item,s were check,on the sequence of processing th vehicles are very good. More

Excellent Service and done in a timely and professional way I was extremely pleased with the way I was treated, and the excellent job done in fixing the problem in a professional and timely manner. I was extremely pleased with the way I was treated, and the excellent job done in fixing the problem in a professional and timely manner. More

I received excellent service and it was in a timely manner. They did everything they said they would and it was done when it was supposed to be! manner. They did everything they said they would and it was done when it was supposed to be! More

Thank you for the opportunity to address the service provided on 11/06/19. The work was performed professionally and all individuals, service coordinator and technician were great. Keep up the great wo provided on 11/06/19. The work was performed professionally and all individuals, service coordinator and technician were great. Keep up the great work. Thank you, Quincy Brown Julia Jenkins. More