Purvis Ford Lincoln, Inc. - Service Center

Excellent Car-Owner-Friendly Experience at Purvis Ford The Service Manager and Advisors in the Service Department at Purvis Ford are well-organized, professional, car-owner-friendly, helpful employees that The Service Manager and Advisors in the Service Department at Purvis Ford are well-organized, professional, car-owner-friendly, helpful employees that are interested in getting your car serviced in the minimum amount of time; however, ensuring that quality work has been performed. When you drive in with your car, you are greeted immediately as if you are the only customer in the service entry-way. This department is a Very Busy part of the dealership; however, my wait is never longer than necessary for service to be performed. I am always pleased with my experience, and helpfulness of the employees in the Service Department at Purvis Ford. More

Annual Inspecton made easy Excellent and courteous service, just dropped my MKZ off with no appointment and completed within 75 minutes. Great facility and customer amenities .L Excellent and courteous service, just dropped my MKZ off with no appointment and completed within 75 minutes. Great facility and customer amenities .Love Purvis Fod More

Tony and his crew did a great job. I addition to fixing the issue they did causative research to assist in future prevention! Awesome experience. the issue they did causative research to assist in future prevention! Awesome experience. More

Key Fob Purchase I am giving an average rating because of the service rep I worked with. As a customer, I should not have to contact the service rep seeking informatio I am giving an average rating because of the service rep I worked with. As a customer, I should not have to contact the service rep seeking information about the status of the service I'm requesting and paying for. Also, my issue was not fully resolved and I'm still waiting to hear back from the service rep. I've been a customer of Purvis Ford for 4 years and have purchased two vehicles from them and have never had this experience. I'm disappointed and I would like to hear back from management. More

wonderful in all aspects - cleanliness of the facility, friendliness and proficiency of the staff, consistent updates on the progress of diagnosing the problem and steps to be taken to resolve friendliness and proficiency of the staff, consistent updates on the progress of diagnosing the problem and steps to be taken to resolve More

Ross Decatur is the best salesman you have. He is caring and compassionate and looks to satisfy his customers. My husband and I have bought cars from him over the years. He is trustworthy and would not go t and compassionate and looks to satisfy his customers. My husband and I have bought cars from him over the years. He is trustworthy and would not go to anyone else. More

Oil Change & tire rotation Great company & customer oriented. They service my car each time it is needed for oil changes & tire rotations. I recommend Purvis Ford to my frien Great company & customer oriented. They service my car each time it is needed for oil changes & tire rotations. I recommend Purvis Ford to my friends. More

Great service! The service dept always goes above and beyond to make sure that I am taken care of! Matt Brinson is my go to guy for keeping my Fiesta in shape - he's The service dept always goes above and beyond to make sure that I am taken care of! Matt Brinson is my go to guy for keeping my Fiesta in shape - he's advised me since I purchased my car new and has always been up front and honest! That's very hard to find in a mechanic! Thanks Matt and the rest of the Purvis team! More

Professional Service Matthew Brinson was my service advisor and he did a great job! Tom Linnehan is the dealership manager and is the best! Will recommend to friends. Matthew Brinson was my service advisor and he did a great job! Tom Linnehan is the dealership manager and is the best! Will recommend to friends. More

Great Service Great service, only thing I would change is I was not notified when service was complete. Also when I tried tyo call numbers using Ford Pass got some Great service, only thing I would change is I was not notified when service was complete. Also when I tried tyo call numbers using Ford Pass got some type of ad/offers instead of direct connection. More