Purvis Ford Lincoln, Inc. - Service Center

Great service. Courtesy was extended by all who I came in contact with. Have used service department here many times over the years with satisfaction.Particular thanks to Andrew Smith. in contact with. Have used service department here many times over the years with satisfaction.Particular thanks to Andrew Smith. More

The Best service department I have gone to, ever. Maintenance personnel are Honest and Professional. But more importantly. They make you feel as a part of FORD Family. Great Job Team! Maintenance personnel are Honest and Professional. But more importantly. They make you feel as a part of FORD Family. Great Job Team! More

I've had my 2016 Ford Escape Titanium 4 wdr/tow pkg SUV serviced at Purvis Ford for the last 4 years. I bought it new at Cowles Ford in Woodbridge, Va. I quickly determined that the quality and level of se serviced at Purvis Ford for the last 4 years. I bought it new at Cowles Ford in Woodbridge, Va. I quickly determined that the quality and level of service at Purvis was what I was accustomed to. The service reps are extremely professional and knowledgeable. I would recommend them to anyone I'd meet. Top marks! More

While Troy was very nice and the rest of the service staff as well - they could not fix the problem of the battery draining out. I had my C-Max there off and on for over a month. I wound up being so fru staff as well - they could not fix the problem of the battery draining out. I had my C-Max there off and on for over a month. I wound up being so frustrated I lost all faith in my car and wound up trading it in -since my car was paid off fully and I loved its gas milage it was a hard pill to swallow. The Sales division and Finance office did give me a great deal Kathy Smith was Super! The low rating was because they couldn't fix my car. From the Sales side I would give it a 5. More

The best service department I have gone to, ever! Honest and professional service team that is there for you! Service manager, Tom Linnehan, is amazing. Ensures your experience is great! I would not go any and professional service team that is there for you! Service manager, Tom Linnehan, is amazing. Ensures your experience is great! I would not go anywhere else. More

Back in December 2020, I set an appointment due to a recalls for my explorer. A weeks later, the dealership called and rescheduled my appointment. They did not have enough, because they had to get the e recalls for my explorer. A weeks later, the dealership called and rescheduled my appointment. They did not have enough, because they had to get the emergency vehicles done first. I said no problem and they rescheduled my appointment a month later (Jan 22). I got the email & text reminding me of my appointment several times. I got to the dealership to drop my vehicle and now they tell me, that they don’t have the parts. I had to take off a few hours from work. My wife had to take half a day off from her work, so she can pick me up. All I got from my dealership is ops sorry. That’s unacceptable. Service rate poor More

I was traveling between NY and Florida when my tire pressure warning light came on near Fredericksburg, Va. located your store on google maps and proceeded to your location. I was greeted in your serv pressure warning light came on near Fredericksburg, Va. located your store on google maps and proceeded to your location. I was greeted in your service isle by Danny who couldn't be more friendly. then your service advisor Troy, came over and introduced himself, I explained my tire problem and that I was traveling south, he immediately took my car in for repair. It was completed in a a very timely manner and I was back on the road again. I can't thank your team enough, they are very professional ,courteous, and friendly, they are outstanding representatives for your dealership. thank you again. Anthony Mangano More

Great service department! They were done early with the vehicle. Keep me up to date all along the way. Friendly! Price was as stated. Highly reccomended! vehicle. Keep me up to date all along the way. Friendly! Price was as stated. Highly reccomended! More