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Purvis Ford Lincoln, Inc. - Service Center
Fredericksburg, VA
338 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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338 Reviews of Purvis Ford Lincoln, Inc. - Service Center
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February 19, 2025
If I could give zero stars, I would. Purvis Ford is completely unprofessional, dishonest, and lacks basic customer service. I scheduled a SAFETY recall appointment for my SUV on Feb 1 Purvis Ford is completely unprofessional, dishonest, and lacks basic customer service. I scheduled a SAFETY recall appointment for my SUV on Feb 17, 2025, at 8 AM. Per their advice, I dropped my car off the night before using their after-hours drop box. Little did I know this would be a complete waste of time. By noon the next day, my car had not even been moved. When I called, Brian claimed they had taken walk-ins that morning, pushing my scheduled appointment back. He assured me my car would be looked at in the afternoon. At 4:30 PM, Brian called, saying a technician inspected my sunroof but needed to take it apart. This was a blatant lie—my car had still not moved from where I parked it the night before. The next morning, my car remained untouched. When I confronted Brian, he had no explanation for how a technician could have inspected my sunroof without even moving the vehicle. Still, no one at Purvis Ford, including the Service Manager (Tony), bothered to take accountability or even return my call. By noon on Feb 18, I had enough. I called and told them to stop everything—I was coming to pick up my car. When I arrived, the cashier was rude and dismissive. Brian refused to even acknowledge me, let alone apologize. I waited to speak to Tony, but after wasting even more of my time, I had to leave due to work and parenting responsibilities. To this day, Tony has never returned my call. Additionally, their after-hours key drop box is NOT secure. Anyone paying attention could steal keys from the back, and there are no cameras monitoring it. The parking lot itself also has little to no surveillance, making it a security risk for customers. This dealership is an absolute joke. They wasted my time, blatantly lied, and failed to honor a safety recall appointment. I will never bring my car back here, and I strongly advise others to avoid Purvis Ford at all costs. If you care about honesty, customer service, and security, go somewhere else. More
by nbell0530
April 29, 2024
Had a few recalls to have address. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. More
by gunn.gena
March 20, 2024
Second time back for service and it was amazing. Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure going in for service especially when Tony steps up. I can’t praise the service at purvis ford enough. Thank you all for great service and kindness. More
by Keithrodgers79
Employees Worked With
March 11, 2024
DO NOT GET YOU SERVICE HERE POSITIVELY THE WORST TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, and was only answered by the representative 3 times. Never called me back! I was quoted a Price of $6200.00 out the door, and when I went to pick the vehicle up the price was $8,200.00. NO ADJUSTMENT TO THE PRICE OR ANY COMPENSATION! More
by jslok53
Employees Worked With
Tony Simms
September 15, 2023
Received excellent, outstanding service concerning an emergency visit. My service advisor Troy Robb assisted me professionally and friendly. My problem with a broken windshield wiper arm was resolved and emergency visit. My service advisor Troy Robb assisted me professionally and friendly. My problem with a broken windshield wiper arm was resolved and fixed quickly. 5 stars service from Troy Robb and the technician. I highly recommend Purvis Ford and Troy Robb for all your services needed. More
by Ron
Employees Worked With
Troy Robb
August 25, 2023
Good service friendly service department Can't think of 15 words so just very good service 15 words so just very good service More
by Ernest Haas
Employees Worked With
August 25, 2023
$100 to insert a break light bulb. Seriously - they charged me $100 to change a $3 break light bulb on the drivers side that takes literally 4 minutes. I changed the break light bulb Seriously - they charged me $100 to change a $3 break light bulb on the drivers side that takes literally 4 minutes. I changed the break light bulb on the passenger side the week before and it took me 4 minutes to open the access compartment, remove the old bulb, and insert the new bulb. Purvis used to be fair and reasonable. Not any more. I purchased 3 vehicles from them. Over $100k I've given them. Never again. I'm taking my business elsewhere and you should too. And I'm letting everyone know it. You don't charge good customers (any customers) $100 to change a $3 bulb that takes 4 minutes. That's just theft. They've lost my trust and you should definitely steer clear of them unless you want to get ripped off too. More
by rickzski
Employees Worked With
Roman Seals
August 19, 2023
Have always found the staff at both the Parts & Service Departments to be helpful, courteous, knowledgeable, and professional. We have always had great experiences in particular with Kenny in Parts, and Tr Departments to be helpful, courteous, knowledgeable, and professional. We have always had great experiences in particular with Kenny in Parts, and Troy in the Service Department. A big shout out also to Mechanic John, who had come to know my 2003 Grand Marquis quite well and takes good care of it for me!! More
by lrandulfe
Employees Worked With
Troy Robb- Service Dept
