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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
453 Reviews
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453 Reviews of Purvis Ford Lincoln, Inc.
October 21, 2021
Went in for “the works” tire rotation and oil change, and state safety inspection. Requested synthetic Mobil 1 oil, not synthetic blend, service advisor informed me he would call me to tell me how much it wo state safety inspection. Requested synthetic Mobil 1 oil, not synthetic blend, service advisor informed me he would call me to tell me how much it would be prior to performing oil change. Purview had my truck all day for a previously scheduled appointment dropped off at 10 picked up at 6pm, never got a call to tell me synthetic oil change price, instead got a call that truck was ready for pickup. Didn’t mind I didn’t get a call with the price as I had full synthetic oil changes prior and new estimated price. When I got there, the service advisor I dealt with had already left for the day and the service department had out the wrong oil (synthetic blend) in my truck. Also, was handed keys and had to “find” my own truck in there service lot, must have been too busy to bring truck up for me, paper floor mat, plastic, mirror tag all left in my truck for me to clean up as well. This is the second disappointing visit to this dealership in a row. Called the dealership today to speak to service advisor, was told he was on the phone with another customer and would call me right back, it’s been hours, and wanted to give them an opportunity to explain what happened, but obviously they aren’t interested in resolving issues. More
by Mpaulsen23
Employees Worked With
Tyree M Alexander
October 13, 2021
Sales Department- 5 Stars!Finance Department- 10 Stars Sales Department- 5 Stars! Finance Department- 10 Stars plus! Service Department- 15 Stars Plus! Dan in the Service department gets the job done! Sales Department- 5 Stars! Finance Department- 10 Stars plus! Service Department- 15 Stars Plus! Dan in the Service department gets the job done! I highly recommend them all! Rebuilt a diesel in a work truck in less than a week! That is amazing! They are my go to repair shop for Fords! More
by Perryaire
Employees Worked With
Andrew Smith, Daniel Mullins, Tony McMahan
October 02, 2021
Due to the poor work ethic and inability to communicate, I have decided when I have to purchase purchase new car for my wife and daughter soon it will be anything bit a ford, since I know I would not get re I have decided when I have to purchase purchase new car for my wife and daughter soon it will be anything bit a ford, since I know I would not get reliable service. More
by Dekehr
Employees Worked With
Andrew Smith, Daniel Mullins, Tony McMahan
September 25, 2021
Except for the delay in getting the part to repair my vehicle, everything was handled very professionally. Troy Robb (Service Advisor) was very helpful in getting things done and keeping me informed as t vehicle, everything was handled very professionally. Troy Robb (Service Advisor) was very helpful in getting things done and keeping me informed as to what was happening. More
by endler
Employees Worked With
Troy Robb
September 08, 2021
Our previous experiences at dealerships made us go online to purchase a vehicle this time but the percentage rate had us look one more time. We saw this truck at Purvis Fredericksburg and could not have made to purchase a vehicle this time but the percentage rate had us look one more time. We saw this truck at Purvis Fredericksburg and could not have made a better decision and purchased at 1/2 the percentage rate. Our salesman Purcell was very patient, and a real people person. We would go back to Purvis Ford and see a Purcell. More
by Jim and Janice Tinnel
Employees Worked With
Purcell
