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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
453 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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453 Reviews of Purvis Ford Lincoln, Inc.
August 09, 2022
Service to my vehicle was provided efficiently and well. Dealer has a fairly short limit on distance to provide rides. This is a significant inconvenience in a spread out area. Visit was for a 2016 Escap Dealer has a fairly short limit on distance to provide rides. This is a significant inconvenience in a spread out area. Visit was for a 2016 Escape to fix traction control and brakes. More
by jguffey
Employees Worked With
Emily Patrick, Andrew Smith, Daniel Mullins, Tony McMahan
August 06, 2022
The service dept. is great. The transmission guy top notch.! Extended warranty ends up spending more trying to shortcut and that requires much more time to get the veh is great. The transmission guy top notch.! Extended warranty ends up spending more trying to shortcut and that requires much more time to get the vehicle back. That will teach one patience!!!! I couldn't be more pleased with Purvis Ford. More
by kmummert3
Employees Worked With
Mr. Troy!!
July 31, 2022
Service department is a little hard to get an appointment; however, the communication is great and they explained all services that are necessary for inspection and other options appointment; however, the communication is great and they explained all services that are necessary for inspection and other options More
by csaye0vb
Employees Worked With
Lee
July 29, 2022
I have purchased vehicles from Purvis and had them serviced there for many years. They make every effort to provide great customer service and satisfaction. serviced there for many years. They make every effort to provide great customer service and satisfaction. More
by Oakes
Employees Worked With
Greg Cizeck, Tony Simms
July 22, 2022
I have bought cars and trucks from Purvis over the last 25 years. I've always dealt with Barry Jones. I have always had a positive experience when dealing with Barry and the sales staff. When it comes to t 25 years. I've always dealt with Barry Jones. I have always had a positive experience when dealing with Barry and the sales staff. When it comes to the Service Department is mostly good. The only issue I have is when I try to call they sometimes don't pick up or at least have a voice mail to leave a message. Tony Sims, one of the service writers has always helped me and made my service experience a positive one. Hence my overall rating is good. More
by njhornung18
Employees Worked With
Tony Simms
June 03, 2022
Dealer is good, but I will never again buy the extended warranty. Twice had repairs in last month, both times not covered. Waste of money. Ford warranty is a scam! warranty. Twice had repairs in last month, both times not covered. Waste of money. Ford warranty is a scam! More
by Crown2135
Employees Worked With
Tony McMahan
May 20, 2022
My initial interaction with the dealership was not great. Do NOT go to Delfin! He's extremely rude, arrogant, and painful to work with. HOWEVER, John and Ken are wonderful and they made up for Delfin's Do NOT go to Delfin! He's extremely rude, arrogant, and painful to work with. HOWEVER, John and Ken are wonderful and they made up for Delfin's ignorance with their extreme kindness. I felt a sense of loyalty that you rarely find with sales/finance personnel. I would highly recommend them if you plan on buying a car in this market. Purvis is still charging over MSRP on most of their vehicles, and not allowing family Ford A-Z plans on pretty much anything right now, but my family was in a pinch and John (and Ken) got me on the road in a new EV in about 2 days, just in time for our move to NC, so I am grateful for that. More
by katrina.greason
Employees Worked With
John, Ken, Delfin, Dave Eadie
May 12, 2022
Whenever I bring in my truck for service, the team is ready to answer any questions. They expeditiously check in the vehicle, provide an explanation of what services will be performed, and ask me if anyt ready to answer any questions. They expeditiously check in the vehicle, provide an explanation of what services will be performed, and ask me if anything else is needed. More
by jonclark52
Employees Worked With
Troy., Tony McMahan
May 09, 2022
Had an appointment at 9:00 am. When I pulled into the bay, my car was the only one there. Someone is usually there to greet you and check your car in. There was no one there and I When I pulled into the bay, my car was the only one there. Someone is usually there to greet you and check your car in. There was no one there and I waited for 10 minutes before going into the service office. There was one employee helping a lady that had arrived after me, another employee talking sports with a customer that was finished. Then there were at least 3 other employees starring at their computers screens as if they looked up the world would end. Finally the employee that was helping the lady that arrived after me got up and told her he would look at her car. As he passed me I asked him if anyone was working out in the bay area. He replied we all do but, we are busy. No one even said good morning we will be with you in a minute. Finally one employee asked why I was there. I won't go on as this was the worst customer service I ever received from any business! More
by PQCLASER
Employees Worked With
None of the employees listed.
