Purvis Ford Lincoln, Inc.

Returned my vehicle ($235 charge) and problem not completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folk completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folks over a period of about a month and still had to explain the problem again when I picked the vehicle up. The only information was in the computer was from my first visit, before I replace the plugs and battery. More

The service department is terrible! I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops a I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops are not the most expedient places. What really ticked me off was when I made the appointment I told them I had a 3rd party warranty by name. They made it seem like they took it so I decided to take my truck there. They started doing some diagnostics 3 days later. I call to get an update on my car. They give me some information on what's wrong but needed to complete the diagnostics. I remind them that I have the 3rd party warranty. The service rep then tells me they don't take the warranty and it is going to cost me a bit over $200.00 just for the diagnostics. I told him when I made the appt I said I have this specific warranty. I would not have taken my truck there had I known they didn't take the warranty. Now they want all this money before I can tow my truck to another place that does take the warranty. I cant tell you how angry they made me with their disorganization and miscommunication . I can see why they have a lot of bad reviews and this is just another one to add to it. More

Initial contact was with sales manager who provided me an excellent overview of my options. My order was placed on line with delivery to occur in 9 months to one year. I received the car 9 months after pla excellent overview of my options. My order was placed on line with delivery to occur in 9 months to one year. I received the car 9 months after placing the order. The dealer salesman, Purcell was very knowledgeable and customer oriented. I have found my contact with Purcell to be excellent. A great experience. More

The service section do not have CS especially the service manager. He doesn’t care your waiting time and he’s very nonchalant. I hated myself been there today. manager. He doesn’t care your waiting time and he’s very nonchalant. I hated myself been there today. More