Purvis Ford Lincoln, Inc.

I took my Ford Ranger in for service at this dealership. I took my Ford Ranger in for service at this dealership. I had an extended warranty that I bought from Ford that I thought would cover the repairs. I took my Ford Ranger in for service at this dealership. I had an extended warranty that I bought from Ford that I thought would cover the repairs. Turns out the warranty only covers powertrain, etc. Service Advisor (SA) HAD to know that the issue I was having with my HVAC and Air Bag system in the truck was not covered, but he chose not to say anything before getting started. The SA told me there would be a $97 diagnostic charge to look at the vehicle. Note that he did not tell me that the $97 diagnostic charge would be for each issue. An hour later, after looking at the car, I get called back to speak to the SA. It was then that I found out I was out $194 for two diagnostic fees. I also found out that the mechanic had pushed a button on a diagnostic tool to rezero the weight sensor in the passenger seat (SA said, because "it told him to"), and there was another labor charge of $97 for that. If you are keeping score, that is $291 for one hour of work and no parts. I was then advised about the HVAC issue and the need for a $75 part and two more hours to fix. My bill reads that I was in the shop at 7:30, left at 10:00. I was charged for 5 hours of labor, and was able to complain enough to get $50 off the final bill. $536 for a $75 part and 2.5 hours of labor. $184 and hour to work on my truck, Double their advertised rate. I should have known. A few years ago I had my other truck towed there after it stalled out and would not start. The issue was the gas cut off under the passenger side of the dash. It is a 2 second fix to push the connecters back together - something I had to do every time someone inadvertently kicked it. Purvis price to fix? over $100. The only reason I went back was that I thought today's work would have been covered under warranty. Of course that fact was kept from me, or I wouldn't have even let them pull the truck into the garage. I know people who run other shops that wouldn't have gouged me. More

I had to have my car repaired because Radley Chevrolet had not fixed my car properly and they had to have Purvis Ford commplete the repairs because they couldn't figure out the problem. Tony Simms took c had not fixed my car properly and they had to have Purvis Ford commplete the repairs because they couldn't figure out the problem. Tony Simms took control of the situation and was understandable about my situation because he had to work with Geico and Radley. They fixed my car and didn't charge me. Tony Simms is the man to go to when you have these sticky situations. More

My car buying experience with Purvis Ford & their wonderful staff, could not have been better. Everyone who worked with us, the GM, salesman, & Finance Dept...all treated us with kindness, warmth & d wonderful staff, could not have been better. Everyone who worked with us, the GM, salesman, & Finance Dept...all treated us with kindness, warmth & dignity. They answered all of my questions & took time to explain everything to me in a way in which I could understand. I would recommend Purvis Ford and their exceptional staff to anyone and everyone. Truly a pleasure to have met and worked with them all! And I love my new car. I know that no other dealer around would have given us such a great deal. Purvis Ford is #1 in my book:) More

Can't say enough good about working with Tony and Eric. My 97 F150 had an electrical problem preventing the electronic 4WD from operating. It was repaired, but when I tested it, it did not work. I took the My 97 F150 had an electrical problem preventing the electronic 4WD from operating. It was repaired, but when I tested it, it did not work. I took the truck back; Eric rechecked everything and pointed out how the new switch is in fact engaging the 4WD. Tony and Eric were patient and helpful all the way, Tony answered all my questions and was super helpful. I'd recommend these guys to anyone. Job well done to Tony and Eric! Scott Sizemore More

I have been dealing with Purvis since 2002. I have purchase new/used and had all my repairs/service done here. Bill made me feel comfortable about my car service or repairs the first time I met him. H purchase new/used and had all my repairs/service done here. Bill made me feel comfortable about my car service or repairs the first time I met him. He assured me my vehicles would be taken care of and they where/are. Price quotes are always on and reasonable. One of the better things is, when one of my vehicles are in for service and it coming up on a service due soon, I am contacted and advised of what it is, cost and how important it is. Trust, honest, friendly and good communication, explains the service dept. More

Wondedrful bunch of people,from pulling in to get service,taking us inside for the papper work,showing us the sitting area,it was very friendly. Thank you all at Purvis Ford K&J service,taking us inside for the papper work,showing us the sitting area,it was very friendly. Thank you all at Purvis Ford K&J More

I took my truck in to get worked on after speaking with the gentleman because it was making a knocking sound. After I get it back nothing was changed , it was still knocking, it came out worse. They checke the gentleman because it was making a knocking sound. After I get it back nothing was changed , it was still knocking, it came out worse. They checked it over again and insisted nothing was wrong with it but still decide to charge me $600. I took it to another dealership and what do you know, there was a bent rod or cracked or something. It works just fine now and runs like a champ. I am tired of this dealership taking money for not doing any work. NEVER AGAIN. They lost my business and hopefully everyone elses. More

We've bought 3 Fords, 2 from Purvis. We have been taking our vehicles in for all the maintenance work, but we will not be doing that anymore! The service department is totally incompetent. First, our 2010 our vehicles in for all the maintenance work, but we will not be doing that anymore! The service department is totally incompetent. First, our 2010 Ford Escape Hybrid has had the AC stop working twice. Twice we've brought it in for repair (once they kept it for almost a week even though we thought it was just for the day), and it's still not working. It works on the lowest setting (60 degrees) but as soon as you turn it up to the next temperature (65 degrees), heat comes out. Yes, HEAT. It's such an inconvenience for us to have to repeatedly leave our Hybrid with this dealer as we use it to commute to DC. Without the hybrid, we can't take the HOV lanes, and our 11 hour workday turns into a 14 hour workday. In addition, we have a 2008 F-150 that has issues that they have "fixed" numerous times. The passenger seat belt doesn't engage and the passenger air bag light stays on, indicating there is a problem. We've brought it in to be fixed and it works for a while, but eventually stops working again. I've never had so many problems with vehicles before. But then, I've owned Honda's before - go figure. I'll never buy Ford again and I'll definitely never use this dealership or service department again. More

Dropped off the F150 for service. Service rep said it would be ready by the end of the day and that he would call when it was ready. He never called, so when I called very late that afternoon he told me would be ready by the end of the day and that he would call when it was ready. He never called, so when I called very late that afternoon he told me they hadn't even looked at it ... said I wasn't a priority customer but I'd could leave it with them for a day or two and they'd "fit it in." I immediately went and picked up the vehicle and took it somewhere more reputable. More