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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
450 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 450 reviews
February 19, 2025
If I could give zero stars, I would. Purvis Ford is completely unprofessional, dishonest, and lacks basic customer service. I scheduled a SAFETY recall appointment for my SUV on Feb 1 Purvis Ford is completely unprofessional, dishonest, and lacks basic customer service. I scheduled a SAFETY recall appointment for my SUV on Feb 17, 2025, at 8 AM. Per their advice, I dropped my car off the night before using their after-hours drop box. Little did I know this would be a complete waste of time. By noon the next day, my car had not even been moved. When I called, Brian claimed they had taken walk-ins that morning, pushing my scheduled appointment back. He assured me my car would be looked at in the afternoon. At 4:30 PM, Brian called, saying a technician inspected my sunroof but needed to take it apart. This was a blatant lie—my car had still not moved from where I parked it the night before. The next morning, my car remained untouched. When I confronted Brian, he had no explanation for how a technician could have inspected my sunroof without even moving the vehicle. Still, no one at Purvis Ford, including the Service Manager (Tony), bothered to take accountability or even return my call. By noon on Feb 18, I had enough. I called and told them to stop everything—I was coming to pick up my car. When I arrived, the cashier was rude and dismissive. Brian refused to even acknowledge me, let alone apologize. I waited to speak to Tony, but after wasting even more of my time, I had to leave due to work and parenting responsibilities. To this day, Tony has never returned my call. Additionally, their after-hours key drop box is NOT secure. Anyone paying attention could steal keys from the back, and there are no cameras monitoring it. The parking lot itself also has little to no surveillance, making it a security risk for customers. This dealership is an absolute joke. They wasted my time, blatantly lied, and failed to honor a safety recall appointment. I will never bring my car back here, and I strongly advise others to avoid Purvis Ford at all costs. If you care about honesty, customer service, and security, go somewhere else. More
by nbell0530
September 21, 2024
One of the best dealers who has given me with a great experience in purchasing my new vehicle. Very seamless and attentive to what I wanted. experience in purchasing my new vehicle. Very seamless and attentive to what I wanted. More
by pennie.finley
April 29, 2024
Had a few recalls to have address. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. More
by gunn.gena
March 20, 2024
Second time back for service and it was amazing. Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure going in for service especially when Tony steps up. I can’t praise the service at purvis ford enough. Thank you all for great service and kindness. More
by Keithrodgers79
Employees Worked With
March 11, 2024
DO NOT GET YOU SERVICE HERE POSITIVELY THE WORST TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, and was only answered by the representative 3 times. Never called me back! I was quoted a Price of $6200.00 out the door, and when I went to pick the vehicle up the price was $8,200.00. NO ADJUSTMENT TO THE PRICE OR ANY COMPENSATION! More
by jslok53
Employees Worked With
Tony Simms
January 19, 2024
We had an outstanding experience when purchasing our 2024 Edge from Purvis Ford in Fredericksburg, Va. We previously owned a Kia Sorento and were extremely pleased with the upgrades offered in our new Edge! Edge from Purvis Ford in Fredericksburg, Va. We previously owned a Kia Sorento and were extremely pleased with the upgrades offered in our new Edge! More
by Carbaugh7
January 19, 2024
The sales person made everything very simple would use him again.he made sure everything was done correctly him again.he made sure everything was done correctly More
by Shanntiffs
Employees Worked With
December 27, 2023
Made an apt to see/test a used 2019 Mustang this morning. After driving almost 2 hours, Bruce the salesperson refused to even start the car and flat out said we don't do test-rides. I'm a senior citizen and After driving almost 2 hours, Bruce the salesperson refused to even start the car and flat out said we don't do test-rides. I'm a senior citizen and was ready to make a deal but after being told I can test-ride it after I buy, no thank you. I almost had to persuade him to show me the car which was quite far away and a dismal walk in the rain. After the unfortunate experience with Bruce, I asked to speak to the used car manager and he reluctantly obliged. Also, their price was 8k over KBB CPO Dealer Retail price. Stay away from this most unwelcoming, unprofessional dealer. More
by chazzanova
Employees Worked With
December 19, 2023
Very satisfied with my experience at Purvis Ford. 7th vehicle purchase from them. The Ford Maverick is fun to drive and is built with top quality craftsmanship. 7th vehicle purchase from them. The Ford Maverick is fun to drive and is built with top quality craftsmanship. More
by lucas-S
Employees Worked With
October 28, 2023
Purvis Ford's sales department and parts department are absolutely second to none nation wide. Eli Patrick should be very proud of the sales and service team he has developed. One recommendation if you are absolutely second to none nation wide. Eli Patrick should be very proud of the sales and service team he has developed. One recommendation if you are taking your car or truck there for service, call and make an appointment you will get in fast. They are always busy, because they are the best. More
by Jeff P.
