Castle Volkswagen Downers Grove

Brought my car in for a navigation problem It's been a one I've been in contact with them every two days to find out if they even ordered the part All I get is **** They told me they'll get back to me by one I've been in contact with them every two days to find out if they even ordered the part All I get is **** They told me they'll get back to me by the end of the day they never do here it is one week later I am still waiting for a phone call Communication is very poor I don't even know what's going on with my car The service was exceptionally horrible. More

Sergio was amazing! !! Very thorough, listened carefully and didn't try to haggle me into anything I didn't want. He more than worked with me and my finances which I'm su !! Very thorough, listened carefully and didn't try to haggle me into anything I didn't want. He more than worked with me and my finances which I'm super grateful for and appreciative of his efforts. I will definitely recommend him and Castle Volkswagen to others moving forward. More

Very knowledgeable and friendly service. Really liked the video that was sent to me explaining what it was being worked on , as nd what needed to be fixed. Really liked the video that was sent to me explaining what it was being worked on , as nd what needed to be fixed. More

Have. Very positive experience Chao Ngo was very attentive and kept informed with everything that was happening with my claim. Very positive experience Chao Ngo was very attentive and kept informed with everything that was happening with my claim. More

Sergio was extremely helpful and fast communication! Answered all the questions and steps very thoroughly. Definitely would recommend! Answered all the questions and steps very thoroughly. Definitely would recommend! More

Poor management, Poor communication. On the Consumer you have no rights! Would never use again!Theives are better to deal with On the Consumer you have no rights! Would never use again!Theives are better to deal with More

Good location …… good service …. . professional people …… they do good work ……. Comfortable waiting area …….. The team at Castle VW provided excellent service again for my Golf. The s . professional people …… they do good work ……. Comfortable waiting area …….. The team at Castle VW provided excellent service again for my Golf. The service was quick and painless through the whole process. These people are honest and hard-working. Their sales department is not at all pushy, and their service department knows its stuff. The only real criticism I have is that they are a Volkswagen dealership, and not something classier like Audi. I've never really liked Volkswagen much as a company, but I buy their cars any way, because they are cheap and reliable. More

Completed all requested services on time and provided complimentary Lyft rides both to and from dealership complimentary Lyft rides both to and from dealership More

The team at Castle VW provided excellent service again for my Golf. The service was quick and painless through the whole process. for my Golf. The service was quick and painless through the whole process. More

Very poor costumer service. Not recommeded to go there. Not professional attitud or prompt to help. Not recommeded to go there. Not professional attitud or prompt to help. More