Castle Volkswagen Downers Grove

Have. Very positive experience Chao Ngo was very attentive and kept informed with everything that was happening with my claim. Very positive experience Chao Ngo was very attentive and kept informed with everything that was happening with my claim. More

Sergio was extremely helpful and fast communication! Answered all the questions and steps very thoroughly. Definitely would recommend! Answered all the questions and steps very thoroughly. Definitely would recommend! More

Poor management, Poor communication. On the Consumer you have no rights! Would never use again!Theives are better to deal with On the Consumer you have no rights! Would never use again!Theives are better to deal with More

Good location …… good service …. . professional people …… they do good work ……. Comfortable waiting area …….. The team at Castle VW provided excellent service again for my Golf. The s . professional people …… they do good work ……. Comfortable waiting area …….. The team at Castle VW provided excellent service again for my Golf. The service was quick and painless through the whole process. These people are honest and hard-working. Their sales department is not at all pushy, and their service department knows its stuff. The only real criticism I have is that they are a Volkswagen dealership, and not something classier like Audi. I've never really liked Volkswagen much as a company, but I buy their cars any way, because they are cheap and reliable. More

Completed all requested services on time and provided complimentary Lyft rides both to and from dealership complimentary Lyft rides both to and from dealership More

The team at Castle VW provided excellent service again for my Golf. The service was quick and painless through the whole process. for my Golf. The service was quick and painless through the whole process. More

Very poor costumer service. Not recommeded to go there. Not professional attitud or prompt to help. Not recommeded to go there. Not professional attitud or prompt to help. More

On November 29, I perused the website for this dealership as I was contemplating the purchase of a Jetta SE. I did not request a call from the dealership when the next day, I received a call from a sales rep as I was contemplating the purchase of a Jetta SE. I did not request a call from the dealership when the next day, I received a call from a sales representative who, after I gave them a price based on my research, spoke to her manager whose name was Danny. Danny calls me and while we agreed on the price, the interest rates were too high to proceed with the transaction. I filled out a credit application through Volkswagen which I thought would be solely through the latter. The next thing I know, there were five hard inquiries on my credit which had a negative effect on my FICO score. I have had to work hard to get my credit back into shape after experiencing past hardships and didn't appreciate what this Danny did. No sale and no recommendations from me. More

Great service at this dealership. The service team was very helpful, straight forward, and fast. The service team was very helpful, straight forward, and fast. More

Since it changed ownership, the service department as diminished in quality. They used to remind you or volunteer their offers, i.e. coupons. Not anymore. They say they will text you when tires come in, diminished in quality. They used to remind you or volunteer their offers, i.e. coupons. Not anymore. They say they will text you when tires come in, since they were not in stock during my 1st visit. No indication I would need to make another appointment. Never got a text, so they were not prepared to install my tires until late afternoon. Meanwhile, I get reminders to leave a review, but nothing regarding the tires. I am much less likely to return for anything. I've been loyal since 2007, no more. Very disappointed in the new group. More