Puente Hills Toyota

great customer service My spouse and I had a great experience with Puente Hills Toyota, especially with the sales people and management Rene Prado they helped my family get My spouse and I had a great experience with Puente Hills Toyota, especially with the sales people and management Rene Prado they helped my family get into a highlander with the monthly payments we were comfortable with and my husband in a tacoma for work. Overall experience I give it a 10. Very friendly and I love that there is a place where my kids could sit, play, watch t.v or do homework while we were shopping for our vehicle! Thank you Puente Hills Toyota More

Thumb Up This is the third cars we go back to Jason Hu of Puente Hills Toyota. It is self-explanatory how we are feel about their services. This is the third cars we go back to Jason Hu of Puente Hills Toyota. It is self-explanatory how we are feel about their services. More

Great Service Derrick made the buying process quick and easy, and matched the price we offered. Prior to purchasing the car we kept contact through the email and ha Derrick made the buying process quick and easy, and matched the price we offered. Prior to purchasing the car we kept contact through the email and had a fast response. More

Complain against Kin Hoo Kwan I have never had anyone talk to me this rudely when getting servicing done. I went once and he assured me there wasn't anything wrong with my car. Too I have never had anyone talk to me this rudely when getting servicing done. I went once and he assured me there wasn't anything wrong with my car. Took my car home, but kept hearing a noise that I couldn't describe so took it back to Toyota and Kin was extremely rude to my dad and I. He was speaking in a very disrespectful manner and expected us to describe in detail what the noise sounded like. I mean whose job is it to fix the car and see what's wrong with it? My dad and I are not the mechanics here. Why else would we pay him? By far the worst person in Toyota puente hills. Do not go to Kin unless you want to be disrespected and want your day ruined! More

Great experience Randy Castillo was very nice and helpful. As well as Sim Luu he was very helpful and friendly. Everything was explain thoroughly all my questions we Randy Castillo was very nice and helpful. As well as Sim Luu he was very helpful and friendly. Everything was explain thoroughly all my questions were answered. More

Quick and Wonderful! Derrick Bates made my buying process very smooth and quick. They matched the price we offered when comparing with other toyota dealers. Was super frie Derrick Bates made my buying process very smooth and quick. They matched the price we offered when comparing with other toyota dealers. Was super friendly and never pushy. I wanted a silver Prius which they did not have in stock and he got it right away. I'm very happy with the buying process and I love my new car!! Thank you Derrick! More

Service Ron was there for someone else he help us beyond expectations, thanx Ron for all your help,he made us comfortable and confident, no rush, he listens a Ron was there for someone else he help us beyond expectations, thanx Ron for all your help,he made us comfortable and confident, no rush, he listens and we were so happy More

Great experience Very smooth process, no surprises with pricing! Had a great experience with all departments and felt like I got a great deal. Will be back soon! Very smooth process, no surprises with pricing! Had a great experience with all departments and felt like I got a great deal. Will be back soon! More

STRESS-FREE, PROFESSIONAL Ray Alvarez is the best salesman for cars I have met. His patience, knowledge and concern to find the correct vehicle features required by you, are un Ray Alvarez is the best salesman for cars I have met. His patience, knowledge and concern to find the correct vehicle features required by you, are unsurpassed. Ted Collins, upon signing was excellent, as well as everyone I encountered. Ray took the time to go over the car after the sale, his time was devoted to me. More

Poor Customer Service The reviews here is not accurate at all. Please refer to their yelp reviews. You will nothing but horrible comments in regards to their services. If The reviews here is not accurate at all. Please refer to their yelp reviews. You will nothing but horrible comments in regards to their services. If I can give them zero star I would. This is by far the worse dealership I've been to. Our sales person (Ray Alvarez) was helping us find a Camry. We agreed on the pricing and the only step missing was signing the paperwork. He told us that he would need to locate the car (with the interior color we wanted) and would give us a call to go in to sign the papers at 8pm. Hours past and we never heard back from him so we called only to find out he's with another customer. We got transferred to his manager which didn't seem to care that his peer has lost a deal due to lack of follow up. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP. I should've read reviews before wasting a day of my time and also having my credit pulled for no reason. PLEASE READ other reviews on this dealership. More