Puente Hills Toyota

Service Outcome Came for our 2016 XLE Toyota Highlander routine service. Had our Highlander serviced and they changed our brake pads. Also checked and ended up chan Came for our 2016 XLE Toyota Highlander routine service. Had our Highlander serviced and they changed our brake pads. Also checked and ended up changing the right axle, because it was leaking according to the mechanic and from Raymund the service coordinator. More

Recall of the shift lever fix The service rep is Tom Anderson. He was very cordial and detail. The service time was within the original estimated time length. I will come back i The service rep is Tom Anderson. He was very cordial and detail. The service time was within the original estimated time length. I will come back in the future services. More

If your service man in charge is tom Tom is a good service man incharge and he tell what your car need to do or fixed and change part if needed .His a good service man nothing else.. Tom is a good service man incharge and he tell what your car need to do or fixed and change part if needed .His a good service man nothing else.. More

Best service ever Ramond is the BEST service for everything!!! Highly recommend!!! He help us a lot with good price and quickly pick up. He is super friendly with my li Ramond is the BEST service for everything!!! Highly recommend!!! He help us a lot with good price and quickly pick up. He is super friendly with my little girl. More

Good service Good overall customer service experiences. Would come back for service again. Keep up the good service. Your team is well trained and friendly. Very h Good overall customer service experiences. Would come back for service again. Keep up the good service. Your team is well trained and friendly. Very helpful as well. More

Rossand C. Navarro, he is an incompetent service man Dear Sir, I would like to sharing my experience with you of the car maintenance at April 16 in your Puente Hills Dealership, and also complain abou Dear Sir, I would like to sharing my experience with you of the car maintenance at April 16 in your Puente Hills Dealership, and also complain about your service advisor 8153 Mr. Rossand C. Navarro. 1, He told me it would take about an hour and a half, but I waited for 4 hours. 2, During which time, I went to ask him 3 times about when it would be done, but he never asked for me even at once. Even they found a tire bad need to be replaced, that’s what he told me when I went to see him. 3, I told him that I just want to change oil and filter, He said total cost is $145.00, Later he told me a tire bad need to replaced he cost is $98.88. I am afraid I didn’t hear clearly, just repeat say: change a tire is $98.88, totally I need to pay $145.00 + 98.88. He said yes. But when I went to check out, I found that he had added the alignment, the cost is $98.88 and the tire is became to $134.00. 4, I please your accounting people to ask him to come back, but he didn’t come. After a long time, he came here and said the alignment was your agreed to do and then he left and didn’t talk to me anymore. 5, During the maintenance period, he didn’t explain the car’s problems as Andrew did before, and didn’t elaborate on the situation and matters needing attention after the maintenance. I have been keep my car in your shop almost 4 years, and I have never met anyone like him. In a word, his service attitude is very bad. Thank you Yanping Gao More

Pleasant My advisor was Silvia. She is always very nice and friendly. She even remembered me from a previous visit. I had a very nice experience. My advisor was Silvia. She is always very nice and friendly. She even remembered me from a previous visit. I had a very nice experience. More

Friendly competent service This is the reason I continue to bring my vehicles to PH Toyota. Everyone from the greeter to the service personnel to the cashier was friendly and co This is the reason I continue to bring my vehicles to PH Toyota. Everyone from the greeter to the service personnel to the cashier was friendly and competent. I was kept informed about the condition of my vehicle and the best service options. More

Awesome service. I have purchased 2 cars in the last 13 month's from Puente Hills Toyota and I have to say what keeps me coming back is the great service provided by F I have purchased 2 cars in the last 13 month's from Puente Hills Toyota and I have to say what keeps me coming back is the great service provided by Felipe Gamboa. Th a k you Felipe!!! More

Service Took my car in for service at 9:45 and my car was still there waiting to be serviced at 12 o’clock no one knew what was going on with my car do you ha Took my car in for service at 9:45 and my car was still there waiting to be serviced at 12 o’clock no one knew what was going on with my car do you have like 20 people in there and no one know why my car was still parked it because The service Advisor went to lunch and didn’t tell no one about my car More