Puente Hills Toyota

SERVICE DEPARTMENT REVIEW RUDE AND INPATIENT If they tell you Raymond Chun Yan Shea is your service adviser, run as far away as you can. I had good experience with other service adviser, This guy If they tell you Raymond Chun Yan Shea is your service adviser, run as far away as you can. I had good experience with other service adviser, This guy is not and is one rude human being, no help at all if you want to know what is needed for my vehicle. Told me to spend $150 to run the code, when I told him about the complimentary inspection, he reluctantly OK'ed. While I was waiting, I saw he treats other customer the same way and appeared to be very impatient. Not sure why he has such a bad day and treat us customer this lousy? Stay away from Raymond if you visit Puente Hills Toyota and want to have a good rest of your day, and looking for good sound advise on your vehicle. I hope the company sees this review and take a look at his attitude, but I think even if he is off to another dealerships, the guy will do the same there and treat customer the same rude way. It's a character thing. Update: They didn't do the complimentary inspection as I suspected when I left my vehicle, I didn't get the usual inspection pages. He didn't call me to tell me my vehicle is ready until I called. I wouldn't be surprised if I don't get a call until they close. I went straight to cashier bypass the usual service technician going over my vehicle needs. Not sure if he was upset that day or if all customer went through him has to keep following up about the status of their vehicle. I will take my 30,000 miles service and new brakes to another dealer in OC near my work. Didn't feel like going back to ruin my day interacting with this human being. More

Great service Tom provides in depth explanations of services and made sure confirm if any discounts or rebates are available. Will recommend to all my friends. Than Tom provides in depth explanations of services and made sure confirm if any discounts or rebates are available. Will recommend to all my friends. Thank you Tom. More

Customer service at its finest This was my first time visiting this dealership and buying a used certified car. The people that helped me were friendly, informative, and made me fee This was my first time visiting this dealership and buying a used certified car. The people that helped me were friendly, informative, and made me feel comfortable shopping at my own pace. They truly made it an enjoyable experience. More

Satisfied We were very satisfied with the results and how the salesman was very explicit in explaining everything from the car to financing and the fact he stay We were very satisfied with the results and how the salesman was very explicit in explaining everything from the car to financing and the fact he stayed over to explaining the care. More

Easy.No Hassle. I am so happy with the customer service provided by Angel and Jose.They helped me get my 2019 Camry of the lot and into my hands.Can't be more proud o I am so happy with the customer service provided by Angel and Jose.They helped me get my 2019 Camry of the lot and into my hands.Can't be more proud of my vehicle and happy with the service they provide. More

Quality Good sales and appreciate customer services with oscar mendosa they tread us like family and loved my 2 cars a Camry and a Tacoma a 2017 and 2019. Good sales and appreciate customer services with oscar mendosa they tread us like family and loved my 2 cars a Camry and a Tacoma a 2017 and 2019. More

Fast, friendly, and straight forward We have been coming here for the past 4 years, after buying our Toyota in 2015. The staff is great, and Andrew Chang has been my preferred advisor. We have been coming here for the past 4 years, after buying our Toyota in 2015. The staff is great, and Andrew Chang has been my preferred advisor. He's clear, and straight forward with his explanation and recommendations. I feel comfortable to take his advice and have maintained the car accordingly. More

great service I had ToyotaCare maintenance service without appointment! done in an hour. Fiona, service advisor was very kind and helpful. thank you for your good s I had ToyotaCare maintenance service without appointment! done in an hour. Fiona, service advisor was very kind and helpful. thank you for your good servies. More

Awesome !! Overall had a great experience at Toyota ! I love my car. Everyone is very helpful and made the process very easy. Big thank you to Ron Landin Overall had a great experience at Toyota ! I love my car. Everyone is very helpful and made the process very easy. Big thank you to Ron Landin More

Tom is the best! Tom has been the only person since the purchase of my RAV4 in 2009 to assist me in servicing my vehicle. He always finds ways to get me the best deals Tom has been the only person since the purchase of my RAV4 in 2009 to assist me in servicing my vehicle. He always finds ways to get me the best deals and always tells me what's most important to take care of being that I am on a budget. He is always incredibly caring and I trust him implicitly! More