Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Puente Hills Toyota
City of Industry, CA
1,306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,306 Reviews of Puente Hills Toyota
December 27, 2019
Excellent Customer Service & Efficient!! Wonderful service, patient with me when looking at the different models on lot. Always friendly. Even the front desk lady remembers me and is always t Wonderful service, patient with me when looking at the different models on lot. Always friendly. Even the front desk lady remembers me and is always thoughtful and kind. More
by ekprime
Employees Worked With
Benny Fu, Calvin Mann
December 21, 2019
Awesome customer serviceThey were really busy when i Awesome customer service They were really busy when i went in, but i always felt like they were very attentive. Will come back soon to maybe trade Awesome customer service They were really busy when i went in, but i always felt like they were very attentive. Will come back soon to maybe trade in my Camry. More
by Leslie sambrano
Employees Worked With
Ike Padri
December 21, 2019
Recently purchased a 2014 FJ Cruiser at PuenteHills. I was taken care of by JP Peters who was excellent in my transaction and got me the deal I was after. Would D highly recommend him for any purchaser was taken care of by JP Peters who was excellent in my transaction and got me the deal I was after. Would D highly recommend him for any purchaser in the market for new or used. Thanks again JP for all your help in making my purchase most memorable. Mike Barber More
by mikebarber1951
Employees Worked With
JP Peters, Sim Luu
December 13, 2019
I want to thanks Oscar Monge and Jose Diaz they both made my purchase of 2017 Camry the best experience...high 🖐🏻 Fellas Puente Hills Toyota rocks my purchase of 2017 Camry the best experience...high 🖐🏻 Fellas Puente Hills Toyota rocks More
by phatdonkey004
Employees Worked With
Oscar monge, Jose Diaz
December 12, 2019
Excellent service, I love this place. Mr Hu provided me great choice for getting a lease car, I was totally satisfied with the service and I love my new car. great choice for getting a lease car, I was totally satisfied with the service and I love my new car. More
by Lucy
Employees Worked With
Jason Hu
December 07, 2019
My Visit to Puente Hills Toyota Rudy Cortez of Puente Hills Toyota showed me how to treat a customer with courtesy and excellent service. Promptly showing at our appointed time, h Rudy Cortez of Puente Hills Toyota showed me how to treat a customer with courtesy and excellent service. Promptly showing at our appointed time, he expeditiously processed the paperwork, proudly showed me an array of the type of vehicle I was looking for, and skillfully orientate me to all the gadgets. I appreciate his courteous attention to my request to include the military rebate in the sales document. More
by pbnaguna3911
Employees Worked With
Rudy Cortez, Nick Cardin, Ted Collins
December 05, 2019
Thank you JP I received excellent assistance. I am very happy with my 2020 Toyota Corolla Hatchback I appreciate the service that I received at your dealership I received excellent assistance. I am very happy with my 2020 Toyota Corolla Hatchback I appreciate the service that I received at your dealership. Everyone was just great and very helpful Again Thank You Patricia D Watts More
by watts3730
Employees Worked With
James (JP) Peters Fleet Sales Manager, Kims Simms
November 29, 2019
James Peters (JP) is the best. He and his staff gave us a great deal on a 2019 C-HR XLE. Everyone was very friendly and patient with our decision and did not press to sale. a great deal on a 2019 C-HR XLE. Everyone was very friendly and patient with our decision and did not press to sale. More
by Spiros
Employees Worked With
James Peters (JP)
November 20, 2019
Puente Hills Toyota offered to buy me out of a lease 2 years ago. I was under the impression everything was handled. 2 years later I found out they put a repossession on my credit that never happened. I h years ago. I was under the impression everything was handled. 2 years later I found out they put a repossession on my credit that never happened. I have been fighting this since September 16, trying to avoid attorney's. I wrote reviews, they went to unanswered. I filed a BBB complaint, they didn't even acknowledge it. I went to the Attorney General and took the time to copy and send everything to Puente Hills Toyota and finally got a response from the Vice President/General manager/co-owner Nicholas Cardin saying that they messed up and wanted to make it right. Today, I went into a meeting and all he wanted to do was make me sign s release form. I have caught him., Sarah Cruz and everyone I have dealt with here in lies. The meeting today ended with Nicholas telling me to do what I have to do. So, I will be filing more complaints and then I will do what I inevitably did not want to do and hire an attorney. Buyer beware, this place is shady and they do not care whose credit they destroy. They will do whatever it takes to make a sale. Then insult you by telling you things like you need to make more money and comparing your dealings with them to an adulterous relationship. More
by Neitherhairnorthere1111
Employees Worked With
Sarah Cruz, Greg Kern, Nick Cardin, Doris Song
November 18, 2019
I just want to thank Miss Stefany Garcia’s for helping me get the car that I liked.. she was super nice easy to work with everyone there that help me get my car went out of there way to make sure I walked ou get the car that I liked.. she was super nice easy to work with everyone there that help me get my car went out of there way to make sure I walked out with the car thank u so much Stefany and team we appreciate you hard work. As well as for the finance department thank you for helping us out and making sure we are covered with the gap insurance thanks you More
by denini89
Employees Worked With
Sim Luu, Scott Petersen
