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Puente Hills Toyota

City of Industry, CA

4.0
1,297 Reviews

17070 Gale Ave

City of Industry, CA

91745

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1,297 Reviews of Puente Hills Toyota

October 08, 2024

Mal dealer engańan con sus tecnicas para vender no se si es legal lo que hacen pero me dan un contacto de el 9 .99 % que por si ya es alto ,ala semana me lo quieren cambiar al 13 .99 % que por que no fue ap More

by Roberto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
RONALD VACA
June 08, 2024

This dealership damaged the door edge and take no responsibility on it and tried to blame me I did it was stated by Sarah the customer relation. When I pick up my vehicle last week 05/28/24 after the More

by tony
Recommend Dealer
No
Employees Worked With
Sarah
January 16, 2024

They used to be so good in the past I have been a client since 2008. But now they have not care about their clients consumer service. I call to complain about a vehicle I bought brand new and the sensors di More

by Joseguerra7373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Anderson
November 01, 2023

Did an on-line purchase at Puente Hills Toyota. Salesperson Alex Lim was awesome. Very smooth transaction. Vehicle was priced very fairly. No hidden fees at time of financing. Alex kept me in More

by ctsang1234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Lim
October 23, 2023

I worked with Benny Fu, who was exceptionally helpful in getting me into a new hybrid. He was prompt, professional, and able to work with me. He was able to keep dealer add-ons waived. Both Benny and Sim we More

by VicL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benny Fu, Sim Luu
September 04, 2023

Dishonest employees from Tech, service advisor as well as Customer relations Manager. Claimed to make Recall repairs (4) failed to calibrate SAS, Did not perform health check to verify quality of repair and More

by Dansby3243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Cruz, Isaac Diaz, Lupe (service),Unknown Tech
December 01, 2022

I recently had my 2021 RAV4 Prime serviced at Puente Hills and Tom Anderson helped me and he was exceptional as usual. Service was timely and Tom kept me informed on the progress. Tom has always been pr More

by MRSocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
May 21, 2022

This place is nothing but a SCAM. Insane markups on cars and they refuse to negotiate with you. They talk about how the market is and how they need to make a living, but what about th More

by Jazminerami
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
May 23, 2022 -

Puente Hills Toyota responded

Dear Jazminerami, Thank you so much for brining this to our attention. We are constantly striving to improve our guest experience here at Puente Hills Toyota, so when we receive a review like yours it concerns us greatly. Please feel free to reach out to me anytime to discuss your experience in detail so we can work together with you and ensure that you become a valued and happy customer of Puente Hills Toyota. Best Regards, Sarah Cruz Customer Relations Manager scruz@puentehillstoyota.com

March 09, 2022

I walked into the Puente Hills Dealership, and I was helped by Lana and Danny. Lana was very nice and I felt like I could trust her when I first interacted with her. However, during the negotiation phas More

by prestonmth
Recommend Dealer
No
Employees Worked With
Danny Anbar
February 03, 2022

Lana was very pleasant to do business with, professional and helpful, we did the deal in a very reasonable time, looking forward for more Services experience in the future! More

by Sohinn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana
Feb 03, 2022 -

Sohinn responded

Good place to do business with!

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