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Puente Hills Nissan

City of Industry, CA

4.3
430 Reviews
Welcome to Puente Hills Nissan, your premier destination for all your automotive needs in Southern California. What sets us apart from the rest is our extensive New Car Inventory, which is the largest in the region. Thanks to our unique advantage of owning three other Nissan dealerships, we can easily trade and access a vast selection of vehicles, giving you the convenience of shopping multiple inventories, all ...
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17320 Gale Ave

City of Industry, CA

91748

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Showing 430 reviews

May 10, 2021

One of the best experiences I had shopping for a car. They knew exactly what kind of vehicle I wanted and worked with my budget More

by doom740
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny Aguilara, Esmeralda Torres, Hao Ling, Jenny Graeber, Juan Arteaga, Sheyla Pesantes, Victor Carsi
May 11, 2021 -

Puente Hills Nissan responded

Doom740, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 04, 2021

Puente Hills Nissan Service Center has a comfortable waiting area, with good WiFi. I was able to get work done during the 3 hours I waited for my car to get mud guard clips. More

by JIHCHIANG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mayra Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Puente Hills Nissan responded

Jihchiang, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

May 04, 2021

New change I noticed excellent customer service from Renea.great job I did not get my sun visor out of stock way over priced. Thank you More

by SNZU5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renae Franco
May 10, 2021 -

Puente Hills Nissan responded

Snzu5, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hgreg Nissan Puente Hills!

May 03, 2021

I very disappointed that this Nissan corporation with prestige did its to me I believe they do it to some customers when I returned home I checked underneath my car my suspension was the true they never More

by mrocha3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mayra Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Puente Hills Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (626) 626-2600 to discuss this further.

April 29, 2021

I have purchased car a month ago. I tried to contact the I have purchased car a month ago. I tried to contact the finance department for follow up after purchased car but never picks up the phone. Not able More

by JJ
Customer Service
Recommend Dealer
No
Employees Worked With
Robert Ross
May 10, 2021 -

Puente Hills Nissan responded

Hi Jj, we appreciate your honest feedback, as we are always looking for ways to improve. When you have an opportunity, please reach out to us at (626) 626-2659 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. -Ashley Hernandez, Owner Loyalty Manager

More
April 29, 2021

People are friendly and helpful, I also asked part department for some prices and they were quick to get them for me. They printed out the part # and price. More

by ELCID59AL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Langtry Radigan
May 10, 2021 -

Puente Hills Nissan responded

Hi Elcid59al, thank you for taking the time to leave a review for us at Hgreg Nissan Puente Hills. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 29, 2021

Fantastic service! I was helped right away and never felt pressured. My salesperson, Jenny Graeber, was super kind and helpful. She made sure to inform me of car features and different options and packages. More

by annawang300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Graeber
May 03, 2021 -

Puente Hills Nissan responded

Annawang300, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Puente Hills Nissan!

April 27, 2021

Transmission went out, and they did immaculate work. Service tech Tiffany was on top of it and kept me in the loop the whole time! More

by B.MARENTES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Baker
Apr 28, 2021 -

Puente Hills Nissan responded

Hi B.marentes, thank you for taking the time to leave a review for us at Puente Hills Nissan. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2021

Myra is nice, but it took almost 4 weeks to replace my Nissan Leaf battery and they couldn’t provide a loaner car when I needed it. Also there was lack of communication when asking for status updates on More

by SUNS2121
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mayra Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Puente Hills Nissan responded

Hi Suns2121, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. -Ashley Hernandez, Owner Loyalty Manager

More
April 27, 2021

I was able to have my car serviced in a very reasonable amount of time, given the amount of work done. I felt that my car was in great hands. More

by jess19283
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mayra Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Puente Hills Nissan responded

Hi Jess19283, thank you so much for your positive comments about Puente Hills Nissan! We look forward to your next visit! Take care!

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