Puente Hills Nissan

Everytime I have taken my car to be serviced at this dealer I cannot be happier. From the moment I call to make an appointment, to talking to the service department in person, to getting my car back, I dealer I cannot be happier. From the moment I call to make an appointment, to talking to the service department in person, to getting my car back, I am totally satisfied. Customer Service is their specialty and that is so refreshing. Dave Okamoto is the Service Manager and you could not wish for a more professional, knowledgeable and nicer person to deal with. He took care of my car and in my opinion, went the extra mile to have it repaired. He is also the Service Manager at Buena Park Nissan, so one has two locations to choose from to deal with Dave. He is the reason my car was repaired and taken care of. THANK YOU, DAVE!!! More

If you're out to buy a car, stay away from Puente Hills Nissan. Please take my advice and do so in a heartbeat! They offered to match the AD price on a Nissan Versa from a different dealership, but state Nissan. Please take my advice and do so in a heartbeat! They offered to match the AD price on a Nissan Versa from a different dealership, but stated that I would have to purchase their GAP insurance and their Multi-Shield Protection Plan in order to make the deal,...WHY? This would cost me an extra $2000+! So, like others before me, and probably after me(based on previous reviews), I walked away disgusted and deceived. However, I do thank Mr. Rafael P. for trying to help me out. But the sales managers, there're out to take your money,...BEWARE!!! More

I knew the exact configuration of a Nissan Juke that I wanted and sent out emails to several dealerships. Kevin Sharma contacted me immediately and answered all my questions and gave me helpful and honest wanted and sent out emails to several dealerships. Kevin Sharma contacted me immediately and answered all my questions and gave me helpful and honest answers. Without any haggling, he also gave an awesome price to the car that I was interested in. As soon as I was about ready to purchase, Kevin unfortunately was called away for a family emergency, and without missing a beat, Eva Fuentes steps in. She helped me with some last minute details, moved "heaven and earth" to get the car I wanted to her dealership. They have a huge inventory but also have "sister lots", so you should be able to find anything you want. She was in constant contact with me the day I was coming in to purchase. And even stayed late at work (got a babysitter and all) to meet with me. The test drive was great. The paperwork (which is usually a pain in the butt and time consuming) was a breeze. She also went over all the features in my new car. She did all of this with a smile! Puente Hills Nissan was definitely further than I was initially looking to go to, but Eva Fuentes was such a pleasure to deal with that I recommend her and that dealership to everyone!!! And Kevin was great too! More

Jose Lopez: - very accommodating; even if he is new in Jose Lopez: - very accommodating; even if he is new in his job (4months) he knows what he is telling us. - honest; he was honest enough to tell us Jose Lopez: - very accommodating; even if he is new in his job (4months) he knows what he is telling us. - honest; he was honest enough to tell us that he does not completely know the entire specs of cars, but he is willing to provide all information he knows through his supervisor's assistance as well. - very considerate on what we want; he does not commit until he knows there is anything available and would not compromise Nissan company as well as his supervisor. - excellent service; upon seeking answers from which car to buy, Jose made sure to make us feel that we are great customers; he made sure that before we leave, he informed us about the SOP's from the service center, the people whom we can talk to, which door to enter if there are no service crew around and how we can go about the Nissan service area. More

They took advantage of my 86 yr old mother by misleading her in the sales dept. I was interested in a used truck they had. My credit had some issues so my mom agreed to purchase it for me. The sales manager her in the sales dept. I was interested in a used truck they had. My credit had some issues so my mom agreed to purchase it for me. The sales manager said he could get her into a new truck for the same payment as the used one i wanted. She was a very trusting person & took him for his word. They showed us a truck that had no extras on it, which was nothing like the used one I wanted. There was no negotiating on the price. When asked if they something else we were told no that was the last one they had. We had to wait almost 2 hrs for the paperwork to be ready & than it was rushed through, nothing explained, she was told to sign in 10 places marked by an x. When we got a chance to look at everything on the contract, we were extremely angry. Not only did they charge full price on the truck but they also added on $8000.00 worth of maintenance & service agreements plus insurance policies. We tried to get them removed & were informed she signed the contract & it is a done deal. They lied to her & misled her to the extreme. These people can not be trusted at all if they would do this to an 86 yr old lady. They should have offered all the good deals they implied. But than they wouldn't be a car dealer & they wouldn't be car salesman. We would like what they promised by them redoing the contract, but they could not afford to buy the truck back at the price they charged her. More

My personal experience was better than I expected. Today was my first day taking my car in for a tune up at Puente Hills Nissan, as I parked my car before I even walked out of my car there was someone assis was my first day taking my car in for a tune up at Puente Hills Nissan, as I parked my car before I even walked out of my car there was someone assisting me. I told them what I needed and why I was there, they told me exactly where to go and what to do. As I made my way over to the service department a young man named Jordan L. Tavella helped me right away. He knew what he was talking about, and he did not beat around the bush about anything. He told me exactly what I needed and what was going to be done with my car. Lets just say everything was done in less than an hour. During that time, I was in the lounge watching T.V and eating pop corn, and before I knew it my car was ready to go. Overall, my experience went perfect, smooth, and easy just the way it should be. Thank you Puente Hills Nissan! More

This place was awsome, i came in to get my vehicle serviced and was in and out in no time i was very pleased with the price and amazed at how helpful theyre service team was. im going to recommend thi serviced and was in and out in no time i was very pleased with the price and amazed at how helpful theyre service team was. im going to recommend this place to all my friends and family, Jesse Martinez was great. More

I took my vehicle in for service and I was very pleased with the overall experience. Everyone was very friendly and helpful. I recieved my vehicle back in a relatively short time and the workmanship was with the overall experience. Everyone was very friendly and helpful. I recieved my vehicle back in a relatively short time and the workmanship was terrific. I haven't had any issues with my car since. Keep up the good work. More

Had my Altima serviced here for the first time. Service department was clean and friendly. I will be coming back for future services and recommend this place to anyone. department was clean and friendly. I will be coming back for future services and recommend this place to anyone. More

I am a Nissan loyal customer and have driven nothing but Nissan cars. The guys mentioned above are great asset to your dealership, they have given me superb services evrytime I come in. Thank those guys ag Nissan cars. The guys mentioned above are great asset to your dealership, they have given me superb services evrytime I come in. Thank those guys again for me. Thanks More