Puente Hills Nissan

Untrustable, unprofessional, and unreliable. Avoid it. They are most unprofessional and unethical dealer I have ever seen in my life. I went with my friend and wife to the manager agreed on internet price They are most unprofessional and unethical dealer I have ever seen in my life. I went with my friend and wife to the manager agreed on internet price and when the deal was almost done, they came up with additional accessory cost of $2000 which was compulsory. I spoke almost to 4 manager, and each of the manager pretended and told us to hold on, saying they will work out and give us the best deal. After spending 6 hour they couldnt give the internet deal, plus when we left, the manager was rude and said to his colleague that we wanted free car. Please avoid this dealer they are liar and don't trust their internet price and please do check your driver license as you, as the manager took our driver license and forgot to give us. Now I am waiting to see I can get my driver license back. I wish I could give them negative rating. More

Oil change service If I could I would give no stars for this. I came in today I had an appointment at 10:15am didn't get in the door til 10:40. There was a line I unders If I could I would give no stars for this. I came in today I had an appointment at 10:15am didn't get in the door til 10:40. There was a line I understand that part but get this, the person behind me passed up the line and went I front of everybody. I asked the guy Jesse M why the person behind me the line went in front if everyone else and he said because they had an appointment. I told him so do I he told me because they had an appointment before ours. I asked how would he know that if he is barely approaching us no one came to ask if anyone had an appointment. He responded with I'm here now we will get you out of here as soon as possible........really? That's how customer service gets done here? Fist off lying in the beginning then answering at the end with an attitude? Second he asked if we were waiting for the car. I asked yes unless there's a shuttle. He said there was but it just left. To top it all off it left with just the people who ended up cutting in front of everyone, just them, seems like only they were the ones to get ASAP service. My service was complete by 12:15pm. If anyone decides to come here dress professional because if you come in in a t-shirt and look younger than your age like I did you may get the type of service I got. Lucky for me I only own one Nissan. More

Today I met with Emerson and Brian to look at sedans. I told them that this was my first time buying a car. I had originally called about a used car from their website, and we drove a similar one around, told them that this was my first time buying a car. I had originally called about a used car from their website, and we drove a similar one around, and a new version. The new version handled better, but most of the talk was about the finance plan, and credit score renovation, and swapping up after a year. They never explained the phenomenon of how a new car would be cheaper than used. but they said little else. Not much concrete information on the car, besides the color and transmission. We wanted to see what the numbers looked like, so they filled out paperwork, without explaining what was happening, even when we questioned. They love being vague, or talking about financing as if it's a magic spell. The small chat or flirtinwas useless, they asked the same couple of questions multiple times and never remembered anything. Most statements were phrased as questions, as if they didn't believe what they were talking about. They asked for pay stubs and constantly pressured us to buy that day. They would conveniently forget our price limit, both on the car, and the monthly payments. Then we waited around a table for hours, and walked out, after half an hour of warning them about our schedule that day. We never saw numbers, and will never return. More

I called three times to inquire about a car that at the end was a ghost or a hook so people can call but the car never existed, the phone rang and rang and never got answered, how do they supposed to sell end was a ghost or a hook so people can call but the car never existed, the phone rang and rang and never got answered, how do they supposed to sell cars if they do not care to take care their phone, really bad More

I purchased a vehicle from here about 2 years ago and was satisfied so I was a returning client. Sad part is that this time experience was HORRID!!!! I don't even know where to begin, first of all they made satisfied so I was a returning client. Sad part is that this time experience was HORRID!!!! I don't even know where to begin, first of all they made us wait 3 hours to finance, second they had to bring car from other dealership, third they sold me a vehicle that was already SOLD!!! xxx!!!! Who does that. Anyway, everything after that was just mind blowing! This is the worst experience by far I have ever experienced and do not wish it on anyone. Needless to say they did nothing to compensate me nor did they ever apologize to me at anytime... I was really looking forward to driving away in my new pathfinder.. Very disappointed!!!! More

I recently totally my 11 sentra that i purchased at puente hills nissan. I was worried about not being able to get a good deal like my old sentra... but i did!! Thank you so much julian, and the rest o puente hills nissan. I was worried about not being able to get a good deal like my old sentra... but i did!! Thank you so much julian, and the rest of the employees that where involved! I will keep going back and even send family. More

My 22 year old daughter bought a 2005 Altima in July from a car dealership in Ontario. In about a week the check engine light came on. We decided to have a Nissan dealership look it over to give us the corr a car dealership in Ontario. In about a week the check engine light came on. We decided to have a Nissan dealership look it over to give us the correct diagnose before taking it back to the Ontario dealership where she bought it. We took it in to PUente Hills Nissan dealership. AT the end of the day, they called my daughter and told her that it needed a new transmission to start with and that would be a little over $3,000. My daughter, of course, was very upset. We took it back to the Ontario dealership very upset that they sold us a car that needed a new transmission. Their mechanic looked it over, checking the codes, etc. and told us to come back the next day. We went back the next day, the check engine light was off and he said it was fixed. He had put in a new coil. We were skeptical at first, but sure enough, its been 3 months and the check engine light has never come back and the engine is running absoltely fine. Why in the world did the mechanic at Puente Hills dealership tell us it needed a new transmission? Obviously it didnt. I'm not sure if he was an inexperienced mechanic that didn't know what he was talking about or if they were trying to scam us. My advice to you - unless your willing to possibly have work done on your car that it doesn't need, don't go to Puente Hills Nissan dealership. More

everyone was very nice and helpful! but Lorraine and Lisa in your customer service dept. are really good and try there very best to make sure i had everything I needed.. I will always return for all my servi in your customer service dept. are really good and try there very best to make sure i had everything I needed.. I will always return for all my services and will call these 2 ladies so I know it will be taken care of! More

I was so pleased with the service and attention I received when purchasing my new car. Everyone did a wonderful job of getting me exactly what I was looking for in the price range I could handle. I received when purchasing my new car. Everyone did a wonderful job of getting me exactly what I was looking for in the price range I could handle. I was very thankful to have the contract explained to me so completly and all my questions answered. I had a family member tell me about Puente Hills Nissan and the experience they had and thats why I went there. Best new car buying experience ever. More