Puente Hills Nissan

great customer service we came in because we have bought a couple of cars from this dealer. Manny was our sale person and he did a great job. he found the car we needed and we came in because we have bought a couple of cars from this dealer. Manny was our sale person and he did a great job. he found the car we needed and we left extremely happy. thank you Manny and Gus. More

Terrible Sales Experience; Vehicle Damaged during Service My experience was so bad; I'm not sure where to begin other than to warn other consumers to beware this dealership. I drove up from San Diego to buy My experience was so bad; I'm not sure where to begin other than to warn other consumers to beware this dealership. I drove up from San Diego to buy a car here and I wish I hadn't. I called the day before and made an appointment for 9am the next day. I showed up at 9am on Saturday and had to wait 30 minutes for Moses to get the car (even though multiple Sales personnel mentioned they were expecting me). I then had to test drive the most dirty/filthy car. It had to have been sitting in the lot for 5-6 months. Even though I had an appointment and called in advance, the dealership didn't take the time to do a cursory cleaning of the car and have it ready for me to drive when I arrived. The first thing I said when I saw the car was the ding defenders on all four doors had to be removed, else I wouldn't buy it. Moses promised they would be removed. While sitting in the Sales area, my sister noticed the Guardian Protection Plan mat on the table. Moses said the protection covered interior and exterior, but she pointed out the mat only said the interior was protected. Moses guaranteed it covered interior and exterior and said he would provide documentation to that affect. The Finance manager came over and gave me the total for the car and said it included tax, license, registration, and fees. I agreed to the price and Moses said he would get the car cleaned. I reminded him, again, the ding defenders had to be removed from the vehicle else I would not buy it. I repeated it 2-3 times and he said 'yes, yes, they will be removed.' I finally made it into Finance at 10:30am. While sitting in Finance, we told the woman helping us what Moses said about the interior and exterior protection and she said it wasn't true, that only the interior was covered. Moses finally came in and said he was wrong, but only after being called on it. When the Finance individual printed out the Sales contract and gave me a different purchase price than the Finance manager, I went through the contract and realized this dealership was trying to make me pay $1995 for the Guardian Protection Plan, a plan I did not want nor request to be added to the vehicle. I said if they didn't remove it from the purchase price, I would walk out. The Finance Manager came in and I said he didn't give me an itemized price breakdown so I was not aware of this 'extra' $1995 charge. He removed the $1995 from the purchase price and I agreed to buy the vehicle. BEWARE: This dealership will try to force you to buy a $1995 Guardian Protection Plan. Be very careful reading the itemized sales contract and price breakdown. It is now 12pm and Moses tells me the car is clean and ready for me to inspect. He then says the detailing dept. didn't want to remove the ding defenders and that I should leave them for protection. I was so mad - my Sales guy didn't list to a word I said and ignored my request. I had repeatedly told Moses the ding defenders HAD to be removed before I would buy the car. Yet, he didn't do it. I told him it was unacceptable and they better be removed. He said ok I'll get them removed. It's now 12:30pm and I've come back from lunch. Moses sees me and sticks his fingers in my face and under my nose so I could 'smell' that he removed the ding defenders himself. Yes, he really did that... He then says the car will be ready in 10 minutes since the alignment was being done. My sister and I sit in the Service area and 15 minutes later, Moses says it will be another 30 minutes. I was not happy about waiting more time for my vehicle. I keep waiting and the Sales Customer Relations Manager (Sylvia) comes over, introduces herself, and tells me the car hasn't been put on the rack yet and the alignment will take an hour. I said to forget the alignment that I would get it done at a local dealership, since I wanted to get on the road back to San Diego. Sylvia said they would get the car for me. About 5 minutes later, she comes back and says the car is already on the rack, which means I have to wait for it to be finished. Moses then says it will be another 30 minutes. At this point, I told him I didn't believe a word he said and to stop telling me how much longer it would be since everything he told me, thus far, was wrong. Finally, it's 1:30pm and my car is ready. My sister and I go to inspect it and the first thing we notice is all of the rubber molding along the bottom of the front four windows is completely faded and spotted. It looked like 10-year old rubber. I pointed this out to Sylvia and she took some pictures, said she would call Nissan, and then follow up with me on Monday. I get home and spend another hour cleaning the car (the interior was still dirty from being in the lot for so long) and noticed water stains on the driver window, which I attempted to clean off. Later that evening, I receive an email from the dealership with my delivery confirmation. I open it and someone forged my initials on it. They put my initials on the section stating I received a car in showroom condition and put my initials stating the interior and exterior were each in showroom condition. I was livid. First off, I did not get a car in showroom condition. Secondly, they FORGED my initials on a document! I was appalled. I forwarded the document to Sylvia, explained how mad I was and also that I couldn't remove the water stains from the driver's window. Sylvia, as promised, called me on Monday and said Nissan wouldn't replace the defective parts. However, she said Puente Hills would cover the parts and replace them, as long as I came back to the dealership for the work to be done. I agreed and she said she would order the parts and get them expedited. While waiting for the parts to arrive, I sent paperwork to the Finance dept. requesting they cancel my extended service agreement. No response from them... I left messages and someone finally told me I had to go in person to cancel it. During the same time, Sylvia spoke to the GM about my experience and they offered to give me a 3-year pre-paid maintenance plan, which I thought was generous and nice. The parts arrive and I drive back up on July 7. While the car was being worked on, Sylvia found out their body shop needed to replace the window molding and this would delay me getting my car back that day. I decided to go ahead and wait for the vehicle. During this time, I went to Finance to cancel my extended service warranty (I was able to find a cheaper one at a local Nissan dealership). I was told by the person who assisted me, that she couldn't cancel it because she didn't sell it to me. Say what?! She told me I had to wait for the person who sold the warranty to me, that only she could cancel it. That was utterly ridiculous and not true since I just canceled an extended warranty on a previous Nissan vehicle I owned and had no issues with someone canceling it for me (and it was not the person who sold it to me). I told Sylvia what was going on and asked for help. She called someone and learned they had actually pulled my paperwork and didn't submit the extended service warranty. And not a single person told me. I asked for proof of this, but no one had any. Sylvia checked to see if she could write me a letter indicating what happened and while checking, she was able to get approval to give me a check that day for the refund amount and have me sign a cancelation form. She then had to force the woman in Finance to write up the cancelation form since she was originally refusing to since she didn't 'sell' it to me. My car was finally ready at 4pm and when I inspected it, I found damage to multiple parts of my vehicle. The body shop had scratched up 3 exterior window panels and scratched the paint on one of the doors. The detailers tried to clean it up, but couldn't fix the damage. After going back-n-forth on a solution, Sylvia was able to get approval to send me a check for the work so I could get it fixed at a local dealership. I did not want to leave my car there and definitely didn't want that body shop to touch my car again, after the damage they already caused. So I left with a car that was more damaged than when I brought it in. The next day, I found more damage to the car from the work that was done. The tech had scratched up the interior driver door panel in multiple places. I reached out to the owner loyalty director, but they wouldn't provide funds to repair the door panel since I found it after I left. Even though they and I know they were the only ones who touched my car and damaged it, they wouldn't do anything to help with the repair/replacement of it. That is a description of my nightmare experience with Puente Hills Nissan. If you are considering going there to buy a car or bring it in for Service, be very careful. Thoroughly inspect your vehicle from front-to-back and make sure you don't get forced into buying the Guardian Protection Plan if you don't want it. The only good thing about my experience was my interaction with Sylvia. But she's no longer at this dealership. More

Great job Manny was a big help he went the extra mile to get me the car I wanted. On top of that they gave a car wash and full tank of gas. Nissan Is the best d Manny was a big help he went the extra mile to get me the car I wanted. On top of that they gave a car wash and full tank of gas. Nissan Is the best dealer experience I've had. More

Service was great I had to service my car but I wasn't sure what my car needed, so i called this nissan and Ashley from serviced helped me with figuring out what exactl I had to service my car but I wasn't sure what my car needed, so i called this nissan and Ashley from serviced helped me with figuring out what exactly my sentra needed. She was so great and patient with me over the phone. I'm for sure going back in the future. More

Great My friend refer me here. I'm so glad she did i got a great deal on a new SUV. Everyone very pleasant and they work with youand the sale person are n My friend refer me here. I'm so glad she did i got a great deal on a new SUV. Everyone very pleasant and they work with youand the sale person are not pushes. Very happy with everything. More

Buying a car It was a great experience it took two days but it was worth the two days being with the dealership they got me into a car at a great interest rate. It was a great experience it took two days but it was worth the two days being with the dealership they got me into a car at a great interest rate. More

Nissan Puente Hills is Awsome I appreciate Jorge taking his time to show me my many options .. He was very transparent throughout the whole process and made me and my partner very I appreciate Jorge taking his time to show me my many options .. He was very transparent throughout the whole process and made me and my partner very comfortable ! Taking a Visit to Nissan Ask for Jorge ! More

Wonderful Sales Process Skander was a part of the wonderful Team at Puente Hills Nissan. He was professional, friendly, and informative through all of my car-buying decisions Skander was a part of the wonderful Team at Puente Hills Nissan. He was professional, friendly, and informative through all of my car-buying decisions. Everyone at this dealership, despite being super busy, was friendly and helpful! I absolutely LOVE my new Nissan Rogue and highly recommend this dealer and Team. Thank you Skander and Team for an INCREDIBLE experience! More

Amazing service I came in on Saturday to get my car serviced and it was busy but they still got me out at the time they told me. I've been here multiple times and eve I came in on Saturday to get my car serviced and it was busy but they still got me out at the time they told me. I've been here multiple times and everyone there is so wonderful! Kacie is always helpful and helps me understand what services were done to my vehicle and what needs to be done on the next one. More

amazing customer service This dealership rocks Nissa was so friendly she helped check staus on my vehicle because i had been waiting awhile she even gave my kids a toy and lol This dealership rocks Nissa was so friendly she helped check staus on my vehicle because i had been waiting awhile she even gave my kids a toy and lollypop More