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Puente Hills Nissan

City of Industry, CA

4.4
425 Reviews
Welcome to Puente Hills Nissan, your premier destination for all your automotive needs in Southern California. What sets us apart from the rest is our extensive New Car Inventory, which is the largest in the region. Thanks to our unique advantage of owning three other Nissan dealerships, we can easily trade and access a vast selection of vehicles, giving you the convenience of shopping multiple inventories, all from the comfort of a single location. This not only saves you time but also ensures you have a diverse range of options to choose from. At Puente Hills Nissan, customer satisfaction is our top priority. We take pride in having the highest sales and service retention among all Nissan dealerships in our district. Our loyal customers keep coming back to purchase or service their vehicles with us, thanks to our unwavering commitment to providing top-notch service and building long-lasting relationships. Our friendly and professional staff is always ready to assist you with any of your automotive needs. Whether you prefer to give us a call, explore our user-friendly website, or walk into our dealership, you can be confident that you'll receive personalized attention and expert guidance throughout your journey with us. When you choose Puente Hills Nissan, you're not just buying a car; you're becoming part of our family. So don't hesitate to reach out or visit us today. Experience the difference that sets us apart as the leading Nissan dealership in Southern California. We look forward to serving you and making your automotive dreams a reality.
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17320 Gale Ave

City of Industry, CA

91748

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Showing 425 reviews

April 23, 2021

Service was good, everyone was friendly and communicative, the wait was not long at all, always have a good service here, will be coming back to get more services More

by JOANNA100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mayra
Apr 26, 2021 -

Puente Hills Nissan responded

Joanna100, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2021

Every time I go to this service center, I get the nicest friendliest reps to help me. I get the best treatment. Always a pleasure. Thanks More

by 1977leydy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tree
May 26, 2021 -

Puente Hills Nissan responded

1977leydy, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2021

Tree is very helpful! Received a good service both for oil change and vehicle inspection. Definitely will go back for the further vehicle services if needed! More

by Bomiao Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tree
May 26, 2021 -

Puente Hills Nissan responded

Bomiao Chen, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 22, 2021

It’s ok but nothing to give it 5 stars. Very basic type of customer service. Could use more attention to detail and attention like resetting the oil change counter for the next service More

by FRANKO714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ismael Muniz, Caroline Godina, Alma Gutierrez , Skander Chaudhery, Wendy Ruiz, Dave Bhojwani, Anthony Dcosta, Jorge Barrera, Irais Barrientos, Giovanni Briseno
May 26, 2021 -

Puente Hills Nissan responded

Hi Franko714, we appreciate your honest feedback, as we are always looking for ways to improve. We are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (626) 626-2600 to discuss ways we can better serve you in the future. -Ashley Hernandez, Owner Loyalty Manager

April 22, 2021

Renae Franco provided excellent customer service from start to finish. She arranged for the service to be performed, provided accurate ETA & called me promptly once the vehicle was ready for pickup. She More

by MARTIN URIBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renae Franco
May 26, 2021 -

Puente Hills Nissan responded

Martin Uribe, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Puente Hills Nissan!

April 22, 2021

Roy in service was nice and friendly.the dealership is always clean which is especially important to me given the pandemic that we are in. More

by Lupe G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy in Service
May 26, 2021 -

Puente Hills Nissan responded

Lupe G., thank you for your kind review; we are happy to pass along your comments to the team here at Puente Hills Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2021

Excellent service. Great customer service and friendly. Very detailed and thorough when explaining what is needed and done. Always try to work with me with prices. I appreciate everything More

by anajera3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie and Roy
May 26, 2021 -

Puente Hills Nissan responded

Hi Anajera3, thank you for taking the time to leave a review for us at Puente Hills Nissan. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2021

No like before , not even a cup of coffe , no toilet paper, bathroom no sop, hand wash , Mayra is very helpful ; she’s very nice. I try to speak with service manager. Never there . Nobody knows where More

by FARJEAT49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service (Maura). 5 Stars
May 11, 2021 -

Puente Hills Nissan responded

Farjeat49, we really appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. -Ashley Hernandez, Owner Loyalty Manager

May 11, 2021 -

FARJEAT49 responded

Thank you

April 22, 2021

Nice person that assisted me however, poor communication. Never received a call to inform me service was completed. Had a very difficult time getting a hold of someone in the Service department. The calls wo More

by FLEET.E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not remember. Young woman with red hair.
May 11, 2021 -

Puente Hills Nissan responded

Hello Fleet.e, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. -Ashley Hernandez, Owner Loyalty Manager

April 22, 2021

Service adviser Tiffany listen to all my concerns Great customer service! Top mechanic Hector worked on my car and he even walked over to get me to show what needed to be fix on the car. More

by JAMES34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany and Hector
May 26, 2021 -

Puente Hills Nissan responded

James34, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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